Hi! I'm Mark. I started my career in customer service back in 2016, handling chat and social media support for a telecom account. From there, I moved into subscription-based support for Australian and New Zealand customers—calls, email s, renewals, and billing. But the role that shaped me most was my 6 years with HAVN, a US-based e-commerce brand. I managed their customer support across email , live chat, Facebook Messenger, and Instagram DM—often handling 100+ tickets a day. I got to know Shopify, Gorgias, Richpanel, and ShipMonk deeply, and worked closely with their 3PL to resolve shipping issues. I learned how to stay calm under pressure, communicate clearly, and solve problems without needing hand-holding. Now I'm looking for my next long-term home—a team where I can bring everything I've learned and keep growing. I'm reliable, easy to work with, and ready to start.

If you need someone who can take tasks off your plate and handle them properly without constant follow-up, I can help.

I support business owners and teams by keeping operations organized, communication clear, and tasks moving forward. I don’t just complete assigned work, I make sure things are done correctly, efficiently, and on time.

I’ve handled admin work, customer support, data management, and day-to-day operations. I’m comfortable working with systems, following processes, and adapting quickly when priorities change.

What makes me different is how I work!
I take initiative. I pay attention to details. I don’t wait around when something needs to be done. If I see a better way to handle a task, I’ll suggest it.

Here’s what you can expect when working with me:

• Organized and accurate work
• Clear and professional communication
• Reliable turnaround times
• Ability to work independently
• A proactive approach to problem-solving

I understand that hiring remotely requires trust. You need someone dependable who won’t create more work for you. My goal is to make things easier, not harder.

I’m available and ready to start. Send me a message and let’s see how I can help your business!
-John


Core Virtual Assistant Skills
-Virtual Assistant
-Administrative Support
-Executive Assistant
-General Virtual Assistant
-Personal Assistant
-Operations Support

Admin & Operations
-Data Entry
-Data Management
-File Organization
-Document Management
-Calendar Management
-Email Management
-Inbox Management
-Internet Research
-Process Documentation
-Task Coordination
-Project Coordination

Communication & Customer Support
-Customer Support
-Email Support
-Chat Support
-Client Communication
-Customer Service
-CRM Management
-Follow-ups & Lead Nurturing

Business & Productivity Tools
-Google Workspace (Docs, Sheets, Drive, Gmail)
-Microsoft Office (Word, Excel, PowerPoint)
-Spreadsheet Management
-Data Tracking & Reporting

Productivity & Work Style (Highly Searched Soft Skills)
-Attention to Detail
-Time Management
-Multitasking
-Problem Solving
-Critical Thinking
-Adaptability
-Fast Learner
-Organized & Systematic
-Proactive & Self-Starter

I am a Shopify Virtual Assistant focused on the print-on-demand niche. I handle product listings, create mockups, and manage store updates to keep everything organized and consistent.

I also provide customer email support, responding to inquiries, order concerns, and basic issues in a clear and professional manner. I aim to support store owners by keeping their Shopify store running smoothly and efficiently.

Core Skills & Expertise

- Shopify product uploads and store management
- Writing SEO-friendly product titles and descriptions
- Setting up product variants (sizes, colors, pricing)
- Image optimization and mockup creation
- Inventory management

Graphic Design & Product Presentation
- Canva for product images and mockups
- Adobe Photoshop for editing and enhancement
- Procreate and Adobe Illustrator for digital illustrations
- Blender for 3D modeling and realistic product visuals

E-commerce Customer Support (Non-Voice)

- Gorgias email ticket management
- Order tracking and resolution
- Handling refunds, replacements, and customer inquiries
- Professional and empathetic communication
- Maintaining customer satisfaction and brand voice

Tools & Communication Apps

- Slack
- Discord
- WhatsApp
- Zoom
- Gmail

With years of hands-on experience in e-commerce operations, product management, and digital design, I ensure accurate, high-converting product listings while delivering exceptional customer support.

I am detail-oriented, proactive, and committed to helping businesses grow through optimized systems, creative visuals, and reliable support.

I would love the opportunity to work and grow long-term in a business that shares the same values. One that not only supports mutual growth, but also provides meaningful benefits and truly values its employees.

Hi, I’m Lelyn—a Customer Support Specialist with hands-on experience handling high-volume email and chat support for e-commerce brands.

I specialise in:

Managing customer inquiries via email and chat
Order tracking, cancellations, refunds, and replacements
Resolving complaints with empathy and efficiency
Using tools like Shopify, Gorgias, and similar platforms
Maintaining fast response times while ensuring customer satisfaction

In my previous roles, I’ve handled daily customer concerns such as missing items, damaged products, and return requests—always aiming to provide clear solutions and a positive customer experience.

I’m detail-orientated, reliable, and comfortable working in fast-paced environments with high ticket volume. I can follow SOPs, adapt quickly, and communicate professionally with customers.

I’m currently looking for a long-term opportunity where I can contribute to improving customer satisfaction and support operations.

I’m an E-commerce Customer Support Specialist with 5+ years of experience handling email and chat support for Shopify-based brands. Skilled in refunds, order tracking, dispute resolution, subscriptions, and customer satisfaction. I’m experienced in fast-paced environments, providing professional, empathetic, and efficient support to customers worldwide.

Customer Service and Operations Specialist with 14+ years of experience delivering high-impact support across voice, chat, and email channels. Proven track record in handling high-volume queues, resolving complex customer concerns, and consistently exceeding performance metrics in fast-paced environments.

Recognized for strong adaptability, I quickly learn and master new tools, platforms, and workflows, making me an asset to any remote team. My background spans customer service, quality assurance, and training, allowing me to not only resolve issues efficiently but also improve processes and elevate team performance.

I bring a customer-first mindset combined with operational discipline—ensuring every interaction is handled with empathy, accuracy, and urgency. Experienced in managing tickets, CRM systems, and multi-channel communication while maintaining high CSAT and productivity standards.

-Expert-level customer support (Email , Chat, Voice)
-Strong problem-solving and de-escalation skills
-High attention to detail and accuracy in ticket handling
-Experience in QA, coaching, and team support
-Fast learner with the ability to adapt to any system or tool
-Reliable, self-driven, and results-oriented

Hi, I’m Iris. I’m an AI-powered Social Media and Customer Engagement Specialist with 5+ years of remote work-from-home experience in customer support, e-commerce support, social media assistance, and online business operations.

I help businesses stay active, organized, and responsive online through content support, customer engagement, AI-assisted workflows, and non-voice support. My background includes email and chat support, social media inbox management, order concerns, refunds, replacements, escalations, and customer communication through Shopify, helpdesk-style tools, CRMs, and other support platforms.

I also started freelance virtual assistance and social media support in 2019, helping with basic graphics, captions, content ideas, page support, and admin tasks. Today, I use AI tools to help with content planning, caption writing, customer response templates, SOPs, and workflow improvement.

For social media, I can help with Canva graphics, captions, content planning, simple image-to-video posts, template-based reels, text overlays, basic CapCut editing, and content repurposing for Facebook , Instagram, TikTok, LinkedIn, and YouTube Shorts.

I’m not an advanced video editor, but I can turn existing photos, graphics, announcements, testimonials, and educational content into clean, simple, publish-ready content.

I’m reliable, detail-oriented, trainable, and experienced in both customer support and digital business support. I’d be happy to help your business stay visible online, communicate better with customers, and improve daily operations.

Portfolio: https://drive.google.com/file/d/1zbuLzYuNuKUs90DA9FFgS41NSg45RrPf/view?usp=sharing

Resume: https://drive.google.com/file/d/16-FhYHnQP_35TEwXe-57WunpFttTs48P/view?usp=sharing

I have the ability to work in a fast-paced environment and I can work efficiently with or without supervision. I can speak and write excellent English and communicate well in a professional manner.

E-commerce Customer Support Specialist with experience handling 100–300 tickets daily using Gorgias. Skilled in Shopify order management, refunds, and resolving customer concerns while maintaining a high-quality brand experience.

Customer Support Specialist | E-commerce & Service-Based Businesses
I am a Customer Support Specialist with over 7 years of experience supporting U.S.-based e-commerce and service businesses through email , chat, SMS, and phone support. I help businesses deliver professional, timely, and empathetic customer service that builds trust and long-term loyalty.
I have hands-on experience handling customer inquiries, order management, returns, refunds, shipping and tracking issues, and escalations. I’ve supported Shopify and Amazon stores and have worked with helpdesk tools such as Zendesk and Gorgias, as well as CRM systems for accurate documentation and follow-ups.
I am detail-oriented, calm under pressure, and comfortable handling high-volume inboxes, especially during peak periods. I follow SOPs carefully, communicate clearly, and escalate issues appropriately when needed.
Tools & Skills:
• Email , Live Chat, SMS & Phone Support

• Shopify & Amazon Customer Support

• Zendesk & Gorgias

• Returns, Refunds & Dispute Handling

• Order & Shipping Support

• Internal Team Coordination
Work Style & Availability:
• Reliable and responsive

• Able to work independently or with a team

• Open to long-term, full-time or part-time roles

• Comfortable working U.S. business hours
I am looking for a long-term role where I can support a growing business and contribute to a positive customer experience.

Greetings! I'm a seasoned Virtual Assistant with a strong background in customer service and finance support. I excel in providing comprehensive administrative solutions, top-notch customer support, and expert financial assistance. Let's collaborate and redefine excellence together!

Services I Offer:
Administrative Tasks: Calendar, scheduling, and admin support.
Document Preparation: Crafting and proofreading content.
Customer Service: Exceptional phone, email , and live chat support.
Lead Generation: Precise contact collection for marketing.
Finance Support: Managing payables, receivables, and reconciling statements.
Financial Recordkeeping: Accurate transaction tracking with software or spreadsheets.
Data Management: Efficient organization of data.
Project Coordination: Progress tracking and team facilitation.
E-Commerce Support: Shopify expertise for customer service and product management.
Client Onboarding: Seamlessly transitioning new relationships.
Live Chat Support: Engaging with customers in real-time.
Influencer Marketing: Identifying and managing collaborations.
Social Media Management: Handling accounts, posts, and engagement.

Why Hire Me:
Vast experience in Virtual Assistance, Customer Service & Finance.
Precision in financial records, strong communication, and collaboration.
Adept in tools like MS Office, Sage, PaperLess, and CRM systems.
Master of organization, multitasking, and adaptability.
SHOPIFY expert
Strong eCommerce background
Gorgias Certified


Tools & Platforms I’ve Worked With:

Project & Task Management
Asana
Trello
Slack
Systeme.io

Scheduling & Booking
Acuity Scheduling
Deputy

E-commerce & Order Fulfillment
Shopify
Printful
Ordoro
Amazon Seller Central
eBay

Customer Support & CRM
Freshdesk
Gorgias
Hubspot
Zoho Desk
Willdesk

Marketing & Social Media
Instagram
LinkedIn
Meta Business Suite
Trustpilot

Payments & Financial Tools
Airwallex
PayPal Disputes
Xero
Sage50

Shipping & Logistics
AU Post Portal
FedEx Portal

Document & Content Creation
Canva
Microsoft Office
Google Suite
PaperLess
WordPress

Lead Generation & Sales
ZipLeads
iGo360

If you're after a dependable and adaptable Virtual Assistant who excels in customer service and finance support, let's connect to tailor solutions just for you. Your success is my mission!

Hi!

I am a high-level Ecommerce Virtual Assistant and Customer Support Specialist with over a decade of experience helping global brands scale by providing world-class customer experiences. My expertise lies in the Shopify ecosystem, where I specialize in managing the entire customer lifecycle—from initial product inquiries to complex post-purchase resolutions.

I don’t just "answer tickets." I act as a brand ambassador who understands that every interaction is an opportunity to build trust and retain a customer. I am a power user of Gorgias and Zendesk, and I am deeply familiar with managing high-volume email , live chat, and social media inquiries.

Why I am a great fit for your store:

• Shopify Mastery: Expert in processing refunds, replacements, order tracking, and managing customer accounts directly within Shopify.
• Technical Proficiency: Advanced experience with helpdesk tools (Gorgias, Zendesk, Freshdesk) and communication platforms (Slack, Trello, Google Suite).
• Dropshipping Operations: Well-versed in DSers and general dropshipping workflows to ensure smooth order fulfillment.
• Skincare & Beauty Specialist: Proven track record supporting premium brands like Beautiful Earth Boutique and Odelfi Richnature, handling ingredient inquiries and routine recommendations.
• Social Media Integration: Skilled in Meta Business Suite, managing community engagement, and resolving support issues via Instagram, Facebook , and TikTok.

Core Services:

• Email , Chat, and Social Media Support (Gorgias/Zendesk).
• Refund, Return, and Replacement Management.
• Subscription Management & Retention.
• Product & Competitor Research.
• Content Creation & Copywriting for Ecom.


My SMM Expertise Includes:

• Full-Cycle Content Creation: I write, design, and schedule high-performing posts, including images, stories, and reels using Canva, CapCut, and Adobe Photoshop.
• Community Management & Moderation: I proactively monitor and engage with followers, moderate comments to maintain a positive vibe, and resolve customer service issues directly on social platforms.
• Influencer Marketing & Outreach: I have a proven track record of building partnerships with influencers, sharing product details, and ensuring their content connects authentically with your audience.
• Strategy & Trend Research: I develop weekly/monthly content calendars based on deep competitor and trend research to ensure your brand stays ahead of the curve.
• Platform Proficiency: Expert in Meta Business Suite for managing Instagram and Facebook , alongside native management of TikTok.


My goal is to simplify your operations, save you time, and ensure your customers stay happy and loyal. I am reliable, proactive, and ready to work in your time zone.

Let’s make your business stress-free!

Need someone who can take ownership of your customer inbox, resolve issues quickly, and keep your operations organized?

I help businesses deliver fast, professional support while handling the day-to-day customer concerns that take time away from growth. With over 11 years of experience in customer service, banking operations, and financial processing, I bring strong communication skills, accuracy, and accountability to every interaction.

I specialize in non-voice customer support, billing assistance, and account management — ensuring customers get clear answers, problems are resolved efficiently, and nothing falls through the cracks.

How I Help Your Business
- Respond promptly with a professional, empathetic tone
- Manage high-volume email and chat support queues
- Handle billing inquiries, refunds, cancellations, and order concerns
- Investigate payment issues and update accounts accurately
- Keep clear documentation to maintain organized operations
- Reduce backlogs and improve response-time consistency
- Support both customer experience and back-office processes

Relevant Experience
- 8+ years in customer-facing and financial-service roles
- 2+ years dedicated to email and live chat support using Zendesk
- Experienced in handling sensitive account and payment-related concerns
- Strong background in accuracy, documentation, and compliance-driven work
- Managed customer concerns from first contact through resolution — no hand-offs

Tools & Platforms
Zendesk | Slack | Google Workspace | Microsoft 365 | Zoom | Calendly
Canva | ShipBob | Strapi | Grammarly | DeepL | ChatGPT | Nova

Comfortable learning new CRMs, SaaS tools, and workflows quickly.

Key Strengths
- Clear and professional communicator
- Detail-oriented and highly organized
- Calm and solution-focused under pressure
- Trusted to handle billing and sensitive data accurately
- Able to work independently and manage priorities
- Reliable, consistent, and easy to work with

Work Availability
- Full-Time (8 hours/day)
- Open to long-term roles
- Available during agreed schedules
- Ready to start immediately

What You Can Expect Working With Me
You won’t need to follow up or micromanage — I take ownership, keep records clean, and ensure customers are supported properly so your business runs smoothly behind the scenes.

Let’s connect and discuss how I can support your team.

Hi! I'm Lyssa, an experienced eCommerce Customer Support Specialist with over 8 years of experience helping online stores provide excellent customer service.

I’ve supported customers from Australia, the United States, Canada, and the Netherlands through email , live chat, and phone support. I specialize in resolving order issues, processing refunds, handling delivery problems, and ensuring customers have a smooth and positive experience with the brand.

I’m experienced with Shopify, Amazon, and eBay stores and have used support tools such as Gorgias, Zendesk, Freshdesk, and Reamaze to manage customer inquiries efficiently.

In my recent role, I supported 5 eCommerce stores simultaneously while maintaining excellent customer satisfaction ratings and helping resolve logistics issues, product concerns, and negative reviews.

I take pride in providing professional, empathetic, and solution-focused support that keeps customers happy and loyal to the brand.

If you're looking for a reliable and experienced customer support VA who can represent your brand well, I would love to help your business grow.

###Professional Profile

* Customer Support & E-commerce Specialist with 3+ years of experience in BPO, eCommerce, and B2B environments
* Experienced in technical support, billing & payment disputes, invoice processing, and order management
* Skilled in handling B2B dispute inquiries and client account coordination
* Strong communicator focused on empathetic, solution-oriented service
* Committed to improving retention, customer satisfaction, and operational efficiency

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### Brands Supported

*Conscious Items
* TWO Inc.
* HumeHealth
* Synchrony Financial
* Amazon
* Salary.com

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###Key Responsibilities & Experience

* Handled customer support via email , live chat, and phone
* Resolved technical issues and order-related concerns efficiently
* Managed refunds, replacements, returns, and escalations
* Reviewed invoices and billing statements for accuracy
* Filed disputes and coordinated payment plan arrangements
* Processed billing inquiries and payment-related concerns
* Coordinated with warehouse and fulfillment teams
* Monitored Amazon reviews and customer feedback
* Maintained accurate documentation and service records
* Ensured SLA and SOP compliance
* Supported high-volume customer service environments

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###Core Skills

* Customer Support & Technical Troubleshooting
* B2B Customer Support Operations & Account Coordination
* Billing, Invoices & Payment Plan Management
* E-commerce Operations (Amazon, Shopify, Order Management)
* Inbox & Ticket Management
* Refunds, Returns & Dispute Handling
* Fulfillment Inquiry Coordination with Relevant Teams
* Documentation & Knowledge Base Creation
* Process Improvement & Workflow Optimization
* Clear Communication & Empathetic Support
* Spreadsheet Reporting (Google Sheets, Excel)

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### Tools & Platforms

* Gorgias
* Freshdesk
* Zendesk
* Shopify
* Google Workspace
* Microsoft 365
* Ring Central
* Slack
* Hubstaff
* Metabase
* Notion

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###Professional Strengths

* Detail-oriented professional with strong ownership and accountability
* Excellent written and verbal English communication skills
* Fast learner with the ability to quickly master new systems and workflows
* Highly organized, self-directed, and results-driven in remote environments
* Focused on driving customer satisfaction, retention, and long-term value

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Open to remote opportunities in Customer Support, E-commerce Operations, and Technical Support, with a focus on driving customer retention and service excellence.