I bring over six years of solid experience in customer support, both in BPO and remote setups, where I’ve handled a wide range of responsibilities, from frontline communication to back-end operations. I’ve managed several e-commerce stores (primarily on Shopify) and served as the main point of contact for all customer-related concerns, using platforms such as Zendesk, Gorgias, Freshdesk, Reamaze, and more. My extensive hands-on experience with tools and systems, combined with my ability to handle escalations and process improvements, has consistently resulted in better workflows and higher customer satisfaction.
In addition to my professional background, I recently earned my Juris Doctor degree from the University of Santo Tomas – Legazpi, which has further sharpened my attention to detail, critical thinking, and communication skills, traits that are highly valuable in customer service.
I’ve also handled diverse tasks across dropshipping and print-on-demand businesses, from design research and product uploads to ad management, order processing, dispute resolution, and social media moderation. I am proactive, reliable, and capable of working with minimal supervision. I'm available to work night shifts, weekends, and I’m ready to start immediately.
With my strong work ethic, adaptability, and genuine passion for helping customers,
I believe I would be a valuable addition to your team.
