I am a licensed Electronics and Communications Engineer and seasoned Operations Specialist with over 20 years of experience managing end-to-end business operations across corporate, agency, and remote environments.
I spent over 10 years at Lexmark International, where I progressed from Demand Generation Specialist to Operations Manager, overseeing the full software lifecycle — from customer quoting and ordering, through processing, delivery, third-party vendor coordination, and invoicing. I worked across enterprise systems including Salesforce, MS Dynamics, SAP, Ariba, and Experlogix.
Since transitioning to remote work, I have been supporting a US-based marketing agency as an Operations Assistant, managing day-to-day workflows, project coordination, and back-end systems using tools like HubSpot, Go High Level, Workamajig, -----------, ClickUp, and QuickBooks.
I have also supported an Australia-based online store, giving me firsthand experience with AU business operations and communication standards.
I bring a systematic, engineering-trained mindset to everything I do — I don't just manage operations, I look for ways to improve processes, streamline workflows, and make teams run more efficiently.
I am currently seeking remote Operations roles with Australian clients or businesses where I can bring real value at a senior level.

I am a Licensed Civil Engineer with 9+ years of experience in construction estimating, project coordination, and administrative support. I help contractors and business owners keep projects organized, accurate, and on schedule.

I have hands-on experience preparing cost estimates, reviewing plans, tracking materials, coordinating with suppliers and teams, and managing CRM/data using NetSuite and Pipedrive. I also create Excel trackers, reports, and organized documentation to reduce errors and improve workflow.

My strengths include:
• Construction estimating & material takeoffs
• Excel tracking, costing & reporting
• Project coordination & documentation
• CRM management (NetSuite, Pipedrive)
• AutoCAD plan review & revisions
• Accurate data entry & admin support

I am detail-oriented, reliable, and proactive. I can support your business with estimating, coordination, reporting, and admin so you can focus on growing your company. I am ready to start immediately and looking for long-term work.

TOOLS : Planswift (learning), Excel advanced, Google Sheets

"Improved data accuracy and reduced order errors through structured tracking system"

Data Specialist with 7+ years of experience transforming raw data into actionable insights. Proven track record of building automated dashboards, streamlining reporting systems, and ensuring 99%+ data accuracy across diverse industries. Skilled in Excel, Google Sheets, Square, Canva, and data visualization, with a strong ability to translate numbers into decisions that drive business growth.

Detail-oriented Operations & Administrative Assistant with experience in customer support, work order coordination, procurement, quoting, and service operations. Skilled in managing daily operations, coordinating with suppliers and subcontractors, handling customer inquiries, and maintaining accurate records in fast-paced remote environments.

Experienced in using NetSuite ERP, Microsoft Excel, Outlook, and Teams for job tracking, order processing, reporting, and administrative support. Strong ability to multitask, communicate professionally, and ensure timely completion of tasks and customer requests.

Previously worked in construction project coordination and engineering roles, developing strong organizational, problem-solving, and project management skills. Reliable, proactive, fast learner, and committed to delivering high-quality support to clients and teams.

Managed customer interactions across email, chat, and phone for over 6 years in the BPO and remote support industry. Experienced in handling high volumes of customer inquiries while maintaining accuracy and strong service quality. Skilled in using CRM platforms such as HubSpot, Salesforce, and Netsuite to track customer records, manage tickets, and support daily operations.

Supported administrative and operational workflows including data entry, ticket management, client follow ups, and documentation. Comfortable working with CRM systems, ticketing platforms, and internal tools to maintain organized records and ensure timely resolution of customer concerns.

Known for being reliable in fast paced environments, handling multiple conversations simultaneously, and maintaining clear communication with both customers and internal teams.

Finance & Accounts Receivable Specialist with over 9 years of experience in credit and collection, AR management, and financial operations. Previously worked as a Credit and Collection Officer handling end-to-end accounts receivable processes including invoicing, payment tracking, reconciliation, and account monitoring.

I specialize in ensuring accurate financial records, managing high-volume transactions, and supporting efficient cash flow processes. I have strong experience working with ERP systems such as NetSuite and CRM platforms including ----------- and -----------, along with proficiency in Microsoft Excel and PowerPoint for reporting, data analysis, and financial tracking.

In my previous role, I handled customer account communication related to billing inquiries, payment follow-ups, and account discrepancies, while coordinating with internal teams to ensure accurate resolution and documentation. I also supported Accounts Payable-related tasks such as expense monitoring and payment processing for operational needs.

Currently, I work remotely in data management and CRM operations, where I maintain large datasets, ensure data accuracy, and support operational reporting requirements in a fast-paced environment.

I am highly detail-oriented, reliable, and experienced in working independently with minimal supervision. I am seeking long-term remote opportunities where I can contribute my expertise in finance operations, ERP systems, Excel reporting, and administrative support to help businesses maintain accuracy, efficiency, and organized financial processes.

I am a Finance and Accounting Analyst with more than 6 years of work experience in BPO and Shared services with a strong background in accounts payable, accounts receivable, and financial reporting. I have a proven track record of processing high volumes of complex invoices with precision, performing detailed account reconciliations, and supporting timely month-end and year-end close processes. My experience strengthened my ability to manage multiple responsibilities, communicate effectively with stakeholders, and deliver consistent results under pressure. I am passionate about process improvement, client satisfaction, and continuous professional growth.

Overview
Detail-oriented Executive | Real Estate VA with 15+ years of experience supporting executives, sales teams, and real estate professionals. Recent Real Estate Marketing Partner work includes MLS listings, lead nurturing, CRM updates, social content, basic TC support, and property management coordination. Earlier roles span 13+ years in sales/rentals operations (quotes ? orders ? dispatch ? invoice) and contracts administration (variations, vendor coordination, timelines). I’m known for clean SOPs, on-time delivery, and clear, respectful communication. Organized, reliable execution. Facts first, people-aware delivery. Checklists, QA, and proactive status updates so nothing slips.

Core Strengths
Real Estate VA: MLS listings, lead follow-ups, pipeline hygiene, client updates, basic TC & compliance tracking.Admin/EA: calendar/email management, docs & reports, meeting notes, SOPs and checklists.
Operations: order/inventory scheduling, KPI tracking, cross-team handoffs (sales–ops–finance).
Contracts/Vendors: drafting/review, variations, procurement timelines, supplier coordination.

Tools & Training
NetSuite (ERP/CRM), Google Workspace, Microsoft Office; training: REVA Masterclass (Aug 2025), GoHighLevel (in progress), Zapier (in progress), Digital Marketing (2022).

Availability & comms
Full-time (30–40 hrs/week), Asia/Manila (GMT+8). Fluent in English & Tagalog. I provide concise weekly summaries, same-day updates on blockers, and measurable outcomes.

Hi, I’m Aila — a Customer Support and E-Commerce Virtual Assistant with over 10 years of experience helping businesses handle customer inquiries, manage orders, and keep operations running smoothly.

I specialize in email and chat support, returns and refunds, and resolving customer issues efficiently while maintaining a positive customer experience. I’ve worked with tools like Salesforce, NetSuite, and Help Scout, and I’m comfortable handling high-volume support environments.

I also have hands-on experience in e-commerce, including listing products on eBay, coordinating with vendors, and tracking order status from purchase to delivery.

Here’s what I can help you with:
• Customer support (email & chat)
• Order processing, returns, and refunds
• CRM and helpdesk management (Salesforce, Help Scout)
• E-commerce support (eBay, Shopify – willing to learn/expand)
• Vendor coordination and order tracking

I’m reliable, detail-oriented, and can work independently with minimal supervision. My goal is to help you save time, keep your customers happy, and support your business growth.

Let’s work together.