Current Employment Status:
Hired Full Time on Jun 12, 2026
Miho
Resilient Coach & Catalyst | Customer Support Training & Process Optimization Le
Verified
Overview
Looking for any work (8 hours/day)
at $8.35/hour ($1,600.00/month)
Bachelor's degree
Last Active
June 29th, 2026 (yesterday)
Member Since
April 15th, 2026
Profile Description
Dedicated Customer Support Consultant with over 10 years of experience in technical support and customer service. Currently managing customer support operations at Thesis SM with previous roles at Focus Services and TTEC.
Expert in first-line technical support, incident triage, ServiceNow ticket incident and escalation management, troubleshooting and delivering exceptional service in SaaS and EdTech environments. Strong background in CRM systems, quality assurance, team coaching, training, and process optimization. Proficient in Google Workspace and Microsoft Office Suite with basic familiarity in Microsoft Azure. Known for a collaborative approach, unwavering integrity, strong grit, attention to quality, transparency and a genuine passion for empowering teams to achieve outstanding customer outcomes.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 10+ years
Customer Support » Customer Service
Experience: 10+ years
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Customer Support » Chat Support
Experience: 5 - 10 years
Customer Support » Phone Support
Experience: 10+ years
Customer Support » Customer Relationship Management
Experience: 2 - 5 years
Professional Services » Management Services » Bpo Operations Management
Experience: 6 months - 1 year
Professional Services » Management Services » Call Center Operations Management
Experience: 6 months - 1 year
Customer Support » SaaS
Experience: 1 - 2 years
Customer Support » IT
Experience: 1 - 2 years
Customer Support » Healthcare
Experience: 1 - 2 years
Office and Administration » Quality Assurance
Experience: 6 months - 1 year
Coaching » Training and Development
Experience: Less than 6 months
Office and Administration » Team Leadership
Experience: 6 months - 1 year
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacolod, Negros Occidental
- Tests Taken
- IQ
- Score: 103
- DISC
- Dominance: 65%
- Influence: 9%
- Steadiness: 17%
- Compliance: 9%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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