Alexander
Technical Support Specialist & Helpdesk Engineer (8 years Experience)
Verified
Overview
Looking for full-time work (8 hours/day)
at $9.99/hour ($1,920.00/month)
High school diploma
Last Active
June 22nd, 2026 (6 days ago)
Member Since
February 12th, 2025
Profile Description
I am a Technical Support professional with a 8-year track record of bridging the gap between complex technical infrastructure and elite customer service.
What I bring to your business:
>> 8 years of experience: 5 years in high-touch CX and 3 years in dedicated Technical Helpdesk Engineer.
>> Systems Architecture: Expert in setting up and managing Zendesk and ticketing automation to reduce overhead.
>> Tier 2/3 Expertise: Deep troubleshooting skills in SaaS, Active Directory, O365, and Network Security.
>> Operational Scalability: I don't just answer tickets; I build SOPs and Knowledge Bases that allow your support team to scale.
I am looking for a direct partnership with a company that values system uptime, high CSAT scores, and proactive technical leadership. I am reliable, detail-oriented, and capable of working independently in a remote environment.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » IT
Experience: 5 - 10 years
Other Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Office and Administration » Email Handling
Experience: 2 - 5 years
Office and Administration » Documentation
Experience: 5 - 10 years
Software » Network Administration » Network Troubleshooting
Experience: 5 - 10 years
Human Resources » Sop Writing
Experience: 2 - 5 years
Customer Support » SaaS
Experience: 2 - 5 years
Office and Administration » Critical Thinking
Experience: 5 - 10 years
Office and Administration » Computer Literacy
Experience: 5 - 10 years
Office and Administration » PowerApps
Experience: Less than 6 months
Customer Support » SaaS » Power Automate
Experience: Less than 6 months
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mandaue, Cebu
- Tests Taken
- IQ
- Score: 111
- DISC
- Dominance: 30
- Influence: 9
- Steadiness: 43
- Compliance: 18
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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