Computer Science Student | Web Development & Technical Troubleshooting
I am a Computer Science undergraduate passionate about building functional web applications and solving complex technical problems. While I am early in my career, I have developed strong practical skills in web development, hardware/software troubleshooting, and data organization using Microsoft Excel. I am quick to learn new technologies and excited to bring a fresh perspective and strong work ethic to a professional team.

I’m a Technical Support and Customer Service professional specializing in phone-based support, troubleshooting issues, and delivering clear, effective solutions.

I have experience handling high-volume calls, resolving customer concerns efficiently, and maintaining a positive customer experience. I also managed a Shopee store, giving me additional experience in e-commerce operations and customer handling.

I’m currently open to Technical Support, Customer Support, or VA opportunities.

I don't just visualize data — I build the systems behind it.

My instinct has always been the same: understand the system completely before touching anything. That started across years of customer-facing technical support — from frontline troubleshooting to TIO escalations — and carried directly into data and BI work where the same investigative depth turned out to matter just as much.

I probe before I build. And I'm the one asking whether the data actually supports the conclusion.

Currently bridging toward a BI Developer / Analytics Engineer role.

Tools: Tableau · Power Query · PowerPivot · Google Apps Script · n8n · Python · SQL · MS 365 · Google Workspace

Hi! I’m Fred, a dedicated Senior Customer Service Representative with over 10 years of experience in telecom, healthcare, insurance, and tech support. I excel in delivering exceptional customer service by combining my problem-solving skills, empathy, and technical expertise to meet and exceed client expectations.

Here’s what I do best:

Customer Service Excellence: I have a proven track record in handling US and Australian accounts, providing clear, empathetic, and solution-focused support across various industries, including healthcare, insurance, and telecom.

Technical & Telecom Support: I am adept at troubleshooting NBN technologies, Optus telecom services, digital TV (Fetch TV), mobile connectivity issues, and consumer electronics (Philips products), ensuring seamless customer experiences.

Billing & Payment Assistance: I specialize in explaining bills, processing payments, resolving discrepancies, and helping customers understand their plans or coverage, ensuring clarity and satisfaction.

Retention & Sales: I am skilled in retaining customers through tailored solutions, discounts, and upselling, all while maintaining high satisfaction and compliance standards.

Case & Ticket Management: I have strong experience in documenting interactions, managing cases, and coordinating with internal teams to resolve complex issues efficiently.

I am committed to providing top-notch service and am eager to bring my expertise to your team. Let’s work together to achieve your customer service goals!

Dedicated customer service and operations professional with experience in technical support, sales, healthcare campaigns, and telecommunications. Skilled in team leadership, customer relations, non-voice support, and problem-solving in fast-paced environments. Adaptable, detail-oriented, and committed to delivering excellent customer service and operational efficiency.

Hello! My name is Kingstonly, and I am an IT Support Specialist with over 9 years of experience providing technical support, system maintenance, and network troubleshooting.

I help businesses keep their systems running smoothly by resolving technical issues quickly and providing reliable remote IT support.

My experience includes supporting computer systems, office networks, CCTV systems, and Network Video Recorders (NVR).

Services I Offer

• Remote IT troubleshooting
• Windows system installation and configuration
• Network troubleshooting and maintenance
• CCTV and NVR setup and monitoring
• Printer and scanner configuration
• Software installation and updates
• Technical documentation and reporting

I am reliable, detail-oriented, and committed to providing fast and professional technical support to help businesses operate without interruption.

Experienced and detail-oriented IT Network Administrator with 4 years of hands-on experience in designing, implementing, managing, and securing enterprise-level networks. Proven expertise in configuring and maintaining LAN/WAN infrastructure, IP Phones, firewalls, routers, switches, and network monitoring tools. Skilled in diagnosing complex networking issues, optimizing system performance, and ensuring high availability and security across all network systems. Strong knowledge of network protocols, Cisco, Fortinet devices, Windows servers. Adept at collaborating with cross-functional teams and providing technical support to ensure uninterrupted business operations.

Backend Developer passionate about building robust systems and seamless API
integrations. Backed by a strong computing foundation developed through hands-on
experience in capture-the-flag competitions. Currently exploring and expanding interests
in AI and LLM technologies.

IT professional with 4+ years of experience in NOC support, service desk operations, and technical troubleshooting. Skilled in network monitoring, incident management, ticketing systems, and end-user support, with a strong track record of resolving issues efficiently and maintaining reliable IT services.

I'm a freelance graphic designer and virtual assistant, I focus on developing cohesive visual strategies and content creations for diverse industries, including real estate, beauty, and agriculture. I also have a previous work experience of being an Global IT Analyst ,I was able to assist mostly employees, managers, directors on inquiries, request, and support on hardware and software issue. I also handle email correspondence and respond on the email thread in a efficient and effective manner.

Hi! I'm a Civil Service Professional Eligible with a BA in English Language Studies, specializing in meticulous administrative support and content integrity. My background is built on real-world experience, ensuring I deliver reliable, high-quality output immediately.

I adhere to rigorous self-checking procedures, offering my skills at a highly competitive rate. I'm ready to deliver compliant, structured, and strategic support to your team. Let's discuss your project goals!

I am college undergraduate majoring in Marketing Management with 3+ years of experience in the BPO ( Telecom) . As a Care Expert, I have handled a wide range of customer concerns, including billing disputes, sales, technical troubleshooting, account inquiries, and retention. I am now looking to explore new opportunities where I can leverage my experience, expand my skill set, and transition into a Virtual Assistant role while continuing to grow professionally.

I have strong skills in communication, problem-solving, and multitasking, along with experience in managing customer accounts, resolving issues efficiently, and maintaining customer satisfaction. I am also highly organized and detail-oriented, making me well-suited for administrative tasks such as email management, data entry, scheduling, and general virtual assistance.

Wide range of computer skills honed from years of doing odd jobs (paid or otherwise) for others.

I am a dedicated Customer Success and Financial Support professional with 6 years of experience helping businesses streamline their operations. I specialize in bridging the gap between technical troubleshooting and meticulous bookkeeping.

What I bring to your team:

Software Expertise: Advanced knowledge of QuickBooks Online (QBO), Payroll, and Time. I don’t just answer questions; I help your clients navigate complex financial workflows.

Financial Accuracy: Experienced in Account Reconciliation, Invoicing, and Tax Preparation, ensuring your books are always audit-ready.

Customer-First Mindset: Proven track record in high-volume chat and phone support, maintaining top-tier satisfaction ratings by making every customer feel heard and valued.

Technical Background: With a degree in Computer Technology, I am highly adaptable to new tools, CRMs, and fast-paced digital environments.

I am looking to bring my blend of technical and financial skills to a forward-thinking team where I can ensure both your data and your customers are perfectly managed.

Results-driven professional with over 12 years of experience across SaaS, call center, and telecommunications industries, specializing in technical support, customer service, and team leadership. Proven ability to resolve complex technical issues, manage customer escalations, and deliver exceptional customer experiences while maintaining high service standards and operational efficiency. Skilled in leading and developing high-performing teams, improving workflows, and fostering customer-focused environments that support business goals and service excellence. Adept at troubleshooting, conflict resolution, process improvement, and performance management, with a strong track record of balancing technical expertise with people-centered leadership. Recognized for strong communication, strategic problem-solving, and the ability to build trusted relationships with customers, stakeholders, and cross-functional teams to drive customer satisfaction and team success.