Rizi
Remote Technical Support Specialist | Reliable Customer Service VA | Multi-Chann
Overview
Looking for full-time work (8 hours/day)
at $6.36/hour ($1,232.00/month)
Associates degree
Last Active
July 22nd, 2026 (yesterday)
Member Since
February 13th, 2025
Profile Description
Application support professional with 7+ years of combined experience in technical support, customer service, and sales,
transitioning toward Quality Assurance / Software Testing. Nearly two years supporting Carestream Dental's PracticeWorks and OrthoTrac enterprise practice management platforms across both on-premise and hosted (Citrix) environments, investigating and reproducing customer-reported software defects, documenting reproduction steps and resolutions, validating fixes, and escalating recurring issues to Level 2 support and engineering teams. Proactively built hands-on QA fundamentals through self-directed practice: sending and validating authenticated and unauthenticated API requests in Postman (including writing test assertions and verifying success/failure response codes), applying equivalence partitioning and boundary value analysis to
structure test coverage, and writing basic SQL queries for data validation. Comfortable working across the full support lifecycle: diagnosing application, configuration, and connectivity issues; tracking cases in Salesforce; and managing multichannel interactions in Genesys Cloud. Strong foundation in structured troubleshooting, root cause investigation, and technical documentation skills that translate directly into manual QA and software testing workflows
I am a dependable, detail-oriented professional who stays calm under pressure and communicates clearly with both technical and non-technical users. My goal is to deliver dependable, high-quality support while quickly adapting to new tools and systems.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 2 - 5 years
Other Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Driving revenue through upselling and cross-selling strategies.
Professional Services » Management Services » Call Center Operations Management
Experience: 2 - 5 years
Managing inbound and outbound calls professionally.
Customer Support » Healthcare
Experience: 1 - 2 years
Customer Support » Healthcare » Electronic Health Record
Experience: Less than 6 months
Customer Support » Email Support
Experience: Less than 6 months
Handling inquiries, escalations, and customer concerns efficiently.
Customer Support » SaaS
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: 2 - 5 years
Interpreting customer data to improve service efficiency.
Professional Services » Medical Services » Medical Scribing
Experience: Less than 6 months
Customer Support » Customer Service » Payment Processing
Experience: 2 - 5 years
Identifying areas for better productivity.
Office and Administration » Calendar Management » Scheduling
Experience: Less than 6 months
Customer Support » Customer Relationship Management
Experience: 2 - 5 years
Managing schedules, documents, and operational tasks.
Professional Services » Medical Services » HIPAA Compliance
Experience: Less than 6 months
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.