Rizi
Remote Technical Support Specialist | Reliable Customer Service VA | Multi-Chann
Overview
Looking for full-time work (8 hours/day)
at $6.38/hour ($1,232.00/month)
Associates degree
Last Active
July 15th, 2026 (6 days ago)
Member Since
February 13th, 2025
Profile Description
Reliable Customer Support & Technical Support Professional | Telecom, Banking, Healthcare & Dental Software
I bring 7+ years of experience in customer service and technical support, spanning telecom, banking, retail, and dental/healthcare accounts. I've provided remote technical support for U.S. dental clinics using Carestream Dental software — troubleshooting Practiceworks and orthodontics practice management systems using Bomgar, and supporting patient records, appointment scheduling, insurance processing, and claims submission. I also completed medical scribe training in NextGen EMR, documenting physician-patient encounters under HIPAA guidelines. Proficient across support platforms including Salesforce, Zendesk, and Google Workspace, with strong chat,
I am a dependable, detail-oriented professional who stays calm under pressure and communicates clearly with both technical and non-technical users. My goal is to deliver dependable, high-quality support while quickly adapting to new tools and systems.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 2 - 5 years
Other Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Driving revenue through upselling and cross-selling strategies.
Professional Services » Management Services » Call Center Operations Management
Experience: 2 - 5 years
Managing inbound and outbound calls professionally.
Customer Support » Healthcare
Experience: 1 - 2 years
Customer Support » Healthcare » Electronic Health Record
Experience: Less than 6 months
Customer Support » Email Support
Experience: Less than 6 months
Handling inquiries, escalations, and customer concerns efficiently.
Customer Support » SaaS
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: 2 - 5 years
Interpreting customer data to improve service efficiency.
Professional Services » Medical Services » Medical Scribing
Experience: Less than 6 months
Customer Support » Customer Service » Payment Processing
Experience: 2 - 5 years
Identifying areas for better productivity.
Office and Administration » Calendar Management » Scheduling
Experience: Less than 6 months
Customer Support » Customer Relationship Management
Experience: 2 - 5 years
Managing schedules, documents, and operational tasks.
Professional Services » Medical Services » HIPAA Compliance
Experience: Less than 6 months
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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