I am proficient in Microsoft Word, Excel, and Powerpoint. I am knowledgeable in bookkeeping, bank reconciliation and disbursement processing and currently handling the preparation of management reports.

I am a Medical Billing Specialist with over 3 years of experience in full-cycle US healthcare billing, including charge entry, claims submission, AR follow-up, denial management, payment posting, appeals, and EOB/ERA reconciliation.

I have experience with Medicare, Medicaid, commercial payers, DrChrono, Tebra/Kareo, Simple Practice, Availity, Navinet, Novitasphere, and UHC. I am also a BS Clinical/Medical Laboratory Science graduate with strong knowledge of medical terminology, healthcare documentation, and patient information handling.

I am HIPAA compliant, detail-oriented, organized, and reliable. I can support healthcare providers, clinics, and billing companies with accurate claims processing, payment posting, denial resolution, AR follow-up, patient data entry, and healthcare administrative tasks.

Dedicated Accounting Professional with experience in Accounts Receivable, Finance Administration, Billing, Collections, and Reconciliation. I have a strong background in handling financial records, customer accounts, and administrative tasks while ensuring accuracy and confidentiality. I am detail-oriented, organized, and a fast learner who is eager to expand my skills in QuickBooks Online, Xero, and other cloud-based accounting software. I am committed to delivering high-quality work, meeting deadlines, and helping businesses streamline their financial operations. Ready to provide dependable virtual accounting and administrative support.

I have been an Accounting Staff for nine (9) years and I have learned and developed a lot of skills pertaining to this profession.

As an accounting staff, I understand the importance of effectively showcasing one's skills and abilities when applying for a work opportunity. Although technical accounting proficiency continues to be a core prerequisite, the accounting field has evolved to demand a multifaceted skill set. This expanded skillset not only encompasses the capacity to perform numerical analyses and generate financial statements, but also encompasses a range of interpersonal abilities and specialized expertise.

Nevertheless, I would like to venture into a new field of work in the world of Virtual Assistants and I am very much willing to improve my skills to acquire new knowledge

Highly motivated and results-driven professional with over 3 years of experience in data analysis, customer service, and operations management. Skilled in handling email payment escalations, analyzing data to identify trends and resolve issues efficiently, and ensuring high levels of customer satisfaction. Experienced as an Officer-in-Charge, overseeing daily operations, managing teams, and maintaining workflow efficiency. Proven ability in project management, including planning, coordination, and execution of tasks to meet deadlines and business objectives. Possesses strong communication, problem-solving, and leadership skills, with the ability to work independently and collaboratively in fast-paced environments.

Are you seeking a dynamic professional to elevate your business with top-tier customer service, sales acumen, and managerial prowess? Look no further!

With a robust background in customer service and sales leadership, I bring strategic insight, empathy, and effective communication to your team. My mission is to deliver unparalleled service and innovative solutions that exceed your expectations, ensuring a smooth and hassle-free experience for you and your clients.

What I Bring to the Table:

Customer Service Excellence: I understand and address customer needs, delivering tailored solutions that build loyalty and satisfaction.

Sales Mastery: I identify opportunities and close deals, driving revenue growth while nurturing strong client relationships.

Leadership and Management: My leadership skills ensure teams are motivated, efficient, and aligned with your business objectives.

Why Partner with Me:

Quality: I am dedicated to delivering high-quality service and outstanding -----------novation: I offer creative solutions tailored to your unique business challenges.

Efficiency: I ensure tasks are completed promptly and effectively, maximizing productivity.

Passion: My enthusiasm for customer service and sales drives continuous improvement and excellence.

Let’s collaborate to achieve your business goals and create a seamless, positive experience for your customers. Reach out today to discuss how I can contribute to your success!

I Can do the following: Xero Bookkeeping, Xero Payroll,Bank Reconciliation, Accounts Payable,Accounts Receivable,Payroll Processing,BAS Support,IAS Support,GST Knowledge,Superannuation Administration,Invoice Processing,Microsoft Excel,Data Entry, Financial Record Management,Australian Bookkeeping

I have a solid 3 years and 7 months of experienced in Customer Service. Providing excellent support and effective solution.

Let Me handle this for you.

Promptly respond to customer via email, chats and phone calls, comments and messages on social media, in processing refund, return, exchange, updated shipping address and checking orders. I take ownership of my tasks and make sure things get done with care and efficiency. Reliable, honest, and able to manage responsibilities independently

I am Proficient with these tools.
-Shopify
-ParcelPanel
-Order Desk
-Eccang System
QuickZep
-Zendesk
-Zoho
-RichPanel
-JISHIYU
-Intercom
-Gorgias
-Stamped
-Agorapulse
-NXLink (for Phone Call)
-Business email
-Google Suite (Sheets, Docs, Calendar and Drive)
-Microsoft office (Excel and Word)
-Canvas

Discover what's like working with me.

-I am problem-solving and passionate about understanding customer needs to ensure a positive experience.
-Fast learner and diligent, enthusiastic to learn new skills and tools.

Drop me a direct message.

Highly adaptable and service-oriented candidate with a diverse background in pharmaceutical retail, fitness training, patient and/or customer service. I bring over eight years of experience in client-facing roles where communication and attention to detail are critical. With a proven track record of working under tight schedules, I bring a strong sense of responsibility, good communication skills, and a commitment to providing the best support to every customer.

I have almost 3 years of experience in the ticketing industry, specializing in buying tickets based on client-provided links and instructions. My role also includes post-purchase tasks like verifying costs, resolving delivery delays; Tickpick, and managing ticket barcodes. I’m detail-oriented, organized, and committed to providing seamless ticketing solutions for clients.

PROFESSIONAL SUMMARY

Results-driven Accounts Receivable and Finance professional with over 10 years of experience in billing, collections, cash application, account reconciliation, credit management, and financial operations. Proven ability to improve cash flow, resolve payment discrepancies, and maintain strong client relationships while ensuring compliance with internal controls and accounting policies. Experienced supporting multinational organizations using ERP systems and financial applications. Highly analytical, detail-oriented, and committed to delivering accurate financial reporting and operational excellence.


CORE COMPETENCIES

Accounts Receivable
Credit & Collections
Billing & Invoicing
Cash Application
Account Reconciliation
Journal Entries
General Ledger
Support
Financial Reporting
Payment Processing
Dispute Resolution
Month-End Close
Client Account Management


PROFESSIONAL EXPERIENCE

Operations Analyst II
Wells Fargo - Commercial Banking
January 2021 – March 2022

Key Responsibilities
Processed and posted ACH, wire, lockbox, ePay, and check payments accurately.
Applied customer payments to Accounts Receivable while resolving payment discrepancies.
Performed account reconciliations and investigated unapplied cash.
Reviewed electronic remittance files to ensure data accuracy and compliance.Identified operational risks and implemented corrective actions.
Supported continuous process improvements that increased processing efficiency.


Premium Analyst IIIManulife Data ServicesMarch 2013 – January 2019

Accounts Receivable:
Managed billing, collections, and account reconciliation activities.
Investigated payment discrepancies and resolved billing issues.
Maintained accurate customer balances.
Worked closely with clients to resolve outstanding receivables.

Billing:
Processed premium payments accurately.
Allocated payments across financial systems.
Reconciled billing records and financial statements.
Assisted with financial reporting activities.

Client Terminations:
Managed financial closeout of terminated accounts.
Performed reconciliation before account closure.
Processed refunds and credit balances.
Supported collection efforts for outstanding balances.

Key Achievement:
Developed a process improvement initiative that significantly reduced payment allocation turnaround time.


Accounting Analyst
Paperlink, Inc.
July 2009 – March 2013

Prepared and posted journal entries.
Assisted month-end and year-end closing.
Reconciled General Ledger accounts.
Investigated posting discrepancies.
Maintained audit documentation.
Supported internal and external audits.


Project Manager / Executive Assistant
Virtualasting Inc.
December 2019 – August 2020



EDUCATION
Bachelor of Science in Accountancy
Polytechnic University of the Philippines
2005 – 2009


TECHNICAL SKILLS
Microsoft Excel (Pivot Tables, VLOOKUP)
Microsoft Office Suite
ERP Systems
QuickBooks
Xero
CRM Systems
Zoom
Google Workspace


KEY ACHIEVEMENTS

Over 10 years of Accounts Receivable and Finance experience.
Managed high-volume payment processing across multiple billing channels.
Improved payment allocation processes through workflow enhancements.
Led operational improvement initiatives that increased team efficiency.
Supported multinational financial operations while maintaining compliance with internal controls.

I am a graduate of Bachelor of Science and Tourism Management and I have been working in the customer service industry for 9 years now. I used to be a working student and time management is my expertise. I would like to explore opportunities in a fast paced environment where I can get the chance to assist and help customers. Customer safety and satisfaction are very important for me. I can assure you that all of my learnings and knowledge will be applicable in the position that I am applying for. I would like to work with professionals so that I can improve myself, expand my knowledge, get experience and share my learnings. I want to grow professionally and develop customer relations.