Celine

E-Commerce CSR | Shopify | Gorgias | Zendesk

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Overview

Looking for full-time work (8 hours/day)

at $9.08/hour ($1,760.00/month)

Bachelors degree

Last Active

July 20th, 2026 (2 days ago)

Member Since

January 12th, 2022

Profile Description

E-commerce Virtual Assistant & Customer Service Specialist with 5 years of experience supporting Shopify stores and subscription services. I specialize in billing, subscription management, payment troubleshooting, refunds, order processing, ticket management, and high-volume customer support.

I manage customer inquiries via email, live chat, SMS, and social media, ensuring fast, accurate, and empathetic responses. Skilled in conflict resolution, knowledge base updates, customer retention, upselling, and first-contact resolution, consistently achieving high CSAT ratings.

Proficient in Zendesk, Shopify, Gorgias, Salesforce, Stripe, Braintree, Upscribe, Recharge, ShipBob, Notion, Slack, Google Sheets & Docs, Zoom, and Microsoft Office Suite. Detail-oriented, proactive, and results-driven, I help businesses streamline operations, reduce chargebacks, and improve customer satisfaction and loyalty.

Top Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

Customer Support » Customer Service » Gorgias

Experience: 1 - 2 years

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Ecommerce

Experience: 2 - 5 years

Office and Administration » Google Sheets

Experience: 2 - 5 years

Office and Administration » Data Entry

Experience: 1 - 2 years

Marketing » CRM » HubSpot CRM

Experience: 1 - 2 years

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Office and Administration » Email Management

Experience: 2 - 5 years

Office and Administration » Personal Assistant

Customer Support » Customer Service » Fraud detection

Experience: 2 - 5 years

E-Commerce » Order processing » Order Tracking

Experience: 2 - 5 years

E-Commerce » Order processing » Order Fulfillment

Experience: 2 - 5 years

Customer Support » Customer Service » Chargeback Analysis

Experience: 1 - 2 years

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Trece Martires City, Cavite

Tests Taken: IQ
Score: 138: DISC
Dominance: 46
Influence: 8
Steadiness: 33
Compliance: 13: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”