Detail-oriented and adaptable professional with 4+ years of experience in customer service, data verification, and administrative support. Adept in virtual assistance, CRM tools, and handling sensitive client data. Proven ability to manage multiple priorities efficiently while maintaining exceptional service quality. Eager to contribute strong communication, organizational, and analytical skills to a dynamic team.

I specialize in CRM management, data organization, and administrative support for businesses looking to improve their daily operations.

I work with HubSpot CRM to organize contacts, companies, sales pipelines, and customer data while helping businesses streamline administrative tasks. I also assist with data entry, spreadsheet management, CRM maintenance, and workflow organization.

I am continuously expanding my CRM implementation skills and enjoy creating organized systems that help teams work more efficiently.

HubSpot CRM Demonstration Project

- Designed a complete sales pipeline for a CRM consulting business.
- Configured companies, contacts, deals, lifecycle stages, and lead statuses.
- Built custom properties for prospect management.
- Integrated Tally Forms with HubSpot for automated lead capture.
- Created dashboards to track sales activity and pipeline performance.

I offer a comprehensive range of services tailored to meet your business needs.As a virtual assistant, I streamline your daily tasks, enhancing your productivityand allowing you to focus on your core activities. With my experience incustomer relationship management (CRM) administration, I optimize client interactions and strengthen relationships, ensuring seamless communicationand satisfaction. My web designing services create visually appealing and user-friendly websites that effectively showcase your brand.

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Agribusiness student turned automation entrepreneur. I build AI-powered lead capture and CRM solutions that scale. Tech-savvy, hungry, and ready to prove I'm worth more than my resume. Your next competitive edge starts here.

Executive Virtual Assistant & Operations Specialist with more than 4 years of experience supporting founders in e-commerce and investment environments.

Specialized in CRM management (Zoho, HubSpot), lead generation, outreach, Shopify operations, payroll processing (Gusto), and business research. Experienced in managing full lead cycles, maintaining structured pipelines, and supporting both daily operations and growth initiatives.

I focus on building systems, improving processes, and ensuring accurate execution across operations, data, and client communication. Known for taking ownership, thinking proactively, and delivering results without the need for constant oversight.

Drowning in admin tasks, scattered data, or a messy CRM? I'll fix that.

I help business owners and teams stay organized, accurate, and on top of their operations — so you can focus on growing the business instead of running it.
What I've delivered:

Digitized and organized 200+ records with 100% filing accuracy
Processed 35–40 documents weekly with zero errors
Managed inboxes, scheduling, and clerical workflows for 5-person teams
Set up and maintained CRM systems (Hubspot) to keep client data clean and actionable
Built real web applications and documented 90+ pages of technical work

What makes me different:

I use AI tools like Claude and ChatGPT to work faster — automating repetitive tasks, drafting communications, and keeping workflows organized so nothing falls through the cracks. I also bring a technical/design background (Figma, Canva, web dev) most VAs don't have, which means I pick up new tools and systems quickly.
Tools I work with daily:

Notion · Hubspot · XERO · Google Workspace · Trello · Slack · Canva · Figma · Calendly · Zoom · Claude AI · ChatGPT

Availability:

Full-time across US (EST/PST), UK (GMT), and AU (AEST) timezones. Stable 100 Mbps fiber connection, dedicated home office.

Let's talk about taking the admin load off your plate.

Customer Service and Technical Support Specialist with experience handling high-volume chat and email support for US-based clients. Skilled in troubleshooting technical issues, resolving customer concerns, and assisting with account-related inquiries including billing, refunds, cancellations, and travel bookings such as flights, hotels, and car rentals.

Familiar with CRM and ticketing systems such as Zendesk and Salesforce through training and hands-on practice, with understanding of case documentation, tracking, and issue resolution workflows. Knowledgeable in data entry, order processing, and maintaining accurate customer records.

Proficient in Google Workspace, Slack, and AI tools like ChatGPT to support workflow efficiency and communication. Known for strong attention to detail, clear communication, and delivering fast, accurate, and empathetic customer support in fast-paced environments.

Results-driven Virtual Executive Assistant and Administrative Support Professional with a proven ability to keep operations organized, streamline workflows, and deliver dependable business support. Experienced in executive administration, calendar and email management, lead generation, internet research, data management, document preparation, and records organization with a strong focus on accuracy, efficiency, and confidentiality.

Tech-savvy and highly adaptable, with proficiency in Google Workspace, Microsoft Office, and practical knowledge of CRM systems, project management tools, Canva, and AI-powered productivity platforms gained through continuous learning and hands-on application. Recognized for exceptional attention to detail, strong organizational skills, proactive problem-solving, and the ability to quickly master new tools and processes.

Committed to helping busy executives and growing businesses save time, stay organized, and operate more efficiently by delivering reliable, high-quality virtual support that drives productivity and business success.

I am a dedicated and detail-oriented administrative professional with 20 years of combined experience in administration, procurement, accounts payable, customer service, and billing support. Over the past 5 years, I have specialized in procurement, managing purchase requests, purchase orders, supplier coordination, and ensuring compliance with company policies and deadlines.
I am highly organized, dependable, and committed to delivering accurate, high-quality work. I am proficient in Microsoft Office, particularly Excel, data entry, invoice processing, document management, and vendor communication. I adapt quickly to new software and continuously improve my skills through online training.
I am seeking a long-term remote opportunity where I can contribute my experience, strong work ethic, and attention to detail. I am reliable, eager to learn, and committed to helping businesses operate efficiently while providing excellent support.

Enterprise Sales Specialist | B2B Sales & Business Development | Credit Analysis Expert

Highly organized and detail-oriented Virtual Assistant with 8 years of experience in
providing exceptional administrative support.
Proficient in managing schedules, handling communications, and executing tasks
efficiently.
Adept at using various software tools to enhance productivity and ensure seamless
operations.
Dedicated to delivering top-quality service and contributing to the success of
dynamic teams.

Don’t waste your money on inefficient marketing! I offer top-notch support in administration, customer care, and data management to drive real results. Let’s partner to streamline your operations and achieve your business goals efficiently and effectively.

Here's What I can do for you:

Virtual Assistant:
Manage and coordinate schedules, emails, and administrative tasks. Provide support for project management and client communication.

Appointment Setter:
Schedule meetings and manage calendar appointments for clients or executives.
Confirm and follow up on appointments to ensure timely attendance.

Customer Service:
Provide prompt and courteous support to customers via phone, email, or chat. Document interactions, track orders, and follow up on inquiries to ensure resolution.

Data Entry:
Input and maintain accurate data in databases or spreadsheets.
Verify and correct data errors to ensure data integrity and reliability.

Executive Assistant:
Manage executive schedules, including coordinating meetings and travel arrangements. Handle correspondence, prioritize tasks, and prepare documents.


Proficient in a variety of tools and applications
• Creative Tools (Canva, Capcut)
• G Suite (Docs, Drive, Sheet, Contacts, Meet)
• Communication ( MS Teams, Slack, WhatsApp, Skype, Zoom, ----------- )
• Social Media Platforms (facebook, Instagram, Youtube LinkedIn, TikTok)
• Al (ChatGPT, Pictory,Al)
• CRM ( Zoho, Freshdesk, HubSpot, GoHighLevel )
• LeadScraping ( SalesNavigator, ZoomInfo, Apollo )
• Email List Management ( Benchmark Email, AWeber )

Why Work with Me?
Choose to work with me for a blend of expertise and dedication. I focus on understanding your unique needs and delivering tailored solutions. Together, we’ll achieve results that are both impactful and sustainable.


Ready to Elevate Your Business?
Send me a message to start a conversation or schedule a free consultation to discuss your needs and how I can help. LFG!

Experienced in administrative work, research, project management, testing and data entry. Known for adaptability, strong time management, and a willingness to learn. Committed to delivering accurate results efficiently in dynamic environments.

Hi there! I’m Catrina, a dedicated Digital Marketing Virtual Assistant, Funnel Builder, and Customer Service Specialist. I help entrepreneurs, coaches, and digital brands grow their businesses by providing streamlined support, high-converting sales systems, and seamless customer experiences.

What I Can Do for You:

Customer Service Support
<8efe80624d780eba0c6493ec45140364>Email, chat, and social media support
Calm, clear, and empathetic communication
Problem-solving with a focus on customer satisfaction and retention

Virtual Assistant Services

Inbox & calendar management
Research, data entry, and administrative support
Project coordination, SOP documentation, and workflow setup
Tool-savvy: Google Workspace, Notion, Trello, Slack, Canva, and more

Funnel Building & Systems Setup

Expert in Kartra, ClickFunnels, Funnelish, and GoHighLevel
Quiz funnels, opt-ins, lead magnets, upsells, and automated email sequences
CRM setup, tagging/segmentation, and product delivery automation
Landing page & sales page design optimized for conversions

Why Work With Me?

I’m not just a doer. I’m a strategic partner. I bring:
Proactive communication & fast learning
A sharp eye for clean design and efficient systems
Understanding of aligned branding, seamless tech, and smooth customer journeys
I help you build a backend that runs smoothly, so you can focus on what you do best, growing your business.

Ready to Work Together?

If you want a reliable, detail-oriented, and tech-savvy VA who takes initiative and delivers results, let’s connect!

I'm a 10 year experienced Assistant Restaurant Manager and Food Service Supervisor in Hospitality industry. With exceptional skills and background in Administrative Tasks, and in Digital Sales and Marketing campaigns.

I have strengthen and enhanced my computer remote-related skills through the comprehensive Virtual Assistant training and internship that I've attended specifically in Administrative Support-Google file and calendar Organization, Data Transcription, Data Entry, Social Media-Content Creation, and Lead Generation-Engagement and Data Scaling.