I hold a Bachelor’s degree in Business Administration (Finance) from Christian Colleges of Southeast Asia.

Recently worked as an E-commerce Virtual Assistant. I helped businesses stay organized and run efficiently by processing orders, managing administrative tasks, coordinating logistics, processing refunds across multiple payment platforms, and resolving disputes/chargeback with accuracy and care. I focus on reducing workload, minimizing errors, and improving customer satisfaction so business owners can focus on scaling.

If you’re looking for a reliable VA who can keep operations smooth, handle customer issues efficiently, and support your business growth, I’m here to help.

Results-driven Chargeback and Fraud Analyst with experience across issuer and merchant environments. Skilled in dispute resolution, fraud detection, and risk mitigation, with hands-on experience using tools like Visa platforms, Tableau, Zendesk, and Slack.

I specialize in identifying chargeback trends, reducing financial losses, and improving dispute workflows while maintaining a strong customer-first approach.

I bring over 10 years of experience in the customer service industry, where I have consistently developed strong communication, problem-solving, and client relationship management skills. Throughout my career, I have handled diverse customer needs and maintained a high standard of service excellence.

In addition to my customer service background, I have experience in research, real estate, and banking. My exposure to these industries has strengthened my attention to detail, adaptability, and ability to work in fast-paced, results-driven environments.

As a Chargeback and Billing Analyst with extensive experience, I have a proven track record of managing end-to-end chargeback processes, from inquiry to resolution, as well as managing the Billing Process. My skills include analyzing transaction data, ensuring accurate billing, resolving disputes efficiently, and providing timely responses to clients. I am adept at using multiple systems to validate transactions, and I have a strong ability to collaborate with risk teams to prevent potential fraud. Additionally, my attention to detail and strong communication skills ensure that I deliver professional, accurate, and timely results in a fast-paced environment.

I have worked in several different fields in the past years already. I have experienced as a customer service representative, cold caller, appointment setter and a little bookkeeping. What's most recent experience was with Student Universe as I was a fraud and chargeback analyst and at the same time a travel consultant.

I am a very flexible person and will always be willing to learn new things.

E-commerce - Quality Analyst - DMCA - Chargeback Specialist

I am a Chargeback and Dispute Specialist with over 3 years of experience in financial operations, focusing on dispute investigation, fraud analysis, and transaction review.

I have handled over 7,600 dispute cases with a 75% win rate by aligning evidence with correct dispute reason codes and building structured representment to defend merchant revenue.

My experience includes handling high volume disputes such as unauthorized transactions, duplicate charges, and service related claims. I gather and structure strong supporting evidence, analyze transaction data, and align findings with dispute reason codes to build compelling representment cases.

I am detail oriented, organized, and able to meet strict deadlines. I am confident in helping businesses reduce chargebacks, improve win rates, and protect revenue.

I am comfortable handling disputes end to end, meeting strict deadlines, and working independently in high volume environments. My background from the issuer side gives me a strong understanding of how disputes are evaluated, allowing me to build more effective merchant defense strategies

Results-driven professional with 6+ years of progressive experience in financial operations, specializing in credit card services, fraud analysis, and team leadership. Demonstrates expertise in customer relationship management, data-driven decision making, and fraud prevention strategies.

Career Highlights:

Advanced from Customer Service Representative to Fraud Analyst through consistent performance and leadership
Demonstrated proficiency in analyzing financial transactions to minimize fraud and chargeback risks
Developed strong team management capabilities overseeing financial service operations
Built expertise in regulatory compliance and risk assessment procedures

Technical Proficiencies:
Financial account management
Chargeback analyst and prevention
Fraud detection and investigation
Team leadership and training
Data-driven reporting and analysis
Client relationship management

Known for problem-solving skills, analytical thinking, and exceptional attention to detail when reviewing financial transactions. Combines technical financial knowledge with strong leadership abilities to drive operational excellence and mitigate organizational risk.

Looking to leverage my expertise in financial services, analytics, and team management in a challenging role where I can contribute to operational efficiency and fraud prevention.

With over 10 years of experience as a Virtual Assistant and Operations Specialist, I have built a strong background in eCommerce operations, customer support, chargeback management, claims administration, fraud prevention, and financial services. My expertise lies in helping businesses streamline operations, protect revenue, improve customer satisfaction, and maintain efficient day-to-day processes.

My eCommerce experience includes Shopify store operations, customer service management, order processing, fulfillment coordination, supplier communication, inventory tracking, dispute resolution, and chargeback management. Over the years, I have successfully handled chargebacks and disputes across Shopify Payments, PayPal, Stripe, and Klarna, preparing compelling evidence packages and managing cases from submission through resolution. My focus has always been on minimizing losses, reducing dispute ratios, preventing fraud, and maximizing recovery opportunities.

In addition to my eCommerce background, I spent more than 7 years in the banking and financial services industry, including roles as a Financial Crimes Specialist with JPMorgan Chase and Wells Fargo. My experience covered financial crime investigations, fraud detection, anti-money laundering (AML) reviews, risk assessment, account investigations, regulatory compliance, and customer account protection. These roles strengthened my analytical abilities, investigative mindset, attention to detail, and ability to make informed decisions based on complex information.

I also bring extensive experience from the insurance and claims industry, where I spent 10 years supporting property, motor vehicle, liability, and marine/cargo claims. My responsibilities included claim lodgements, policy reviews, documentation management, investigations, reporting, billing, stakeholder communication, and claim administration from intake through closure.

My core strengths include:

• Shopify Operations & eCommerce Support
• Chargeback & Dispute Management (PayPal, Stripe, Shopify, Klarna)
• Customer Service & Escalation Handling
• Fraud Prevention & Risk Analysis
• Financial Crimes & AML Investigations
• Claims Administration & Case Management
• Supplier & Vendor Coordination
• Operations & Administrative Support
• Reporting & Data Analysis
• Process Improvement & Workflow Management

I am highly organized, proactive, and detail-oriented. I thrive in fast-paced environments, work well independently, and take ownership of my responsibilities. Whether managing customer relationships, investigating disputes, coordinating operations, or protecting businesses from fraud and unnecessary losses, I bring professionalism, reliability, and a results-driven approach to every role.

I am always eager to learn new systems, adapt to evolving business needs, and build long-term partnerships with companies that value dedication, accountability, and high-quality work.

Our primary role is process improvement.
- I raised a project to update one of our processes helping analysts to easily understand and follow the workflow.
We train new hires for both Coinbase SME direct hires and BPO Tier 1 agents.
- I've trained three batches for Compliance and Complaints.
Generating daily reports via Salesforce to help identify any current trends and obtain current numbers.
Conducting meeting presentations and sharing updated stats and numbers within our team and other teams.
Taking over cases from Tier 1 in deep diving and root cause analysis to ensure a great customer experience.
I'm also a trained SME of the Data Privacy team and Complaints team.

-LOAN SPECIALIST II-
Answer customer’s inquiry about their student loan, process payment, process
amortization, compute interest rate, process and explain forbearances, resolves
problems, promotes and sells products and services. Responds to routine to complex
inquiries and complaints from customers regarding Student loan and other services.
Assesses customer needs and promotes/suggests alternative products or services.
-RESEARCH AND REMIDIATION ANALYST II-
Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and/or senior business leaders. Review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities. Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters. May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements. Recommend standards, policies, and/or procedures to correct deficiencies. Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review. Other duties may include: project work to identify/implement process improvements, performance of ongoing reviews as needed. May generate reports and summarize results.
-CREDIT REPAIR SPECIALIST (ADMIN/DATA ENTRY)-
One stop shop in
helping Customer in Fixing their credit and leading them to their end goal
which might be having their dream Home, Car or even Business. My daily task
involves Data Entry and Managing Customers -----------ecking daily payments and
downloading and analyzing their reports on Identity IQ, checking their Profile
on Credit repair Cloud, helps on preparing each of the letters to challenge
each negative items of the customers which are being sent to each Credit Bureau,
Tracking and Communicating with the customers of any progress on their cases
and Helping my colleague with any of their project that might involve data
entry or data gathering.

Results-driven and detail-oriented professional with over 6 years of experience in fraud prevention, chargeback investigation, claims, customer service, and subject matter expertise. Proven track record of protecting businesses from financial losses while ensuring compliance with card network regulations and delivering exceptional customer support.

Loan Officer and Processor Assistant

Data Analytics

Customer Service
<8efe80624d780eba0c6493ec45140364>Email Support

Chat Support

Proficient in:
Xero Payroll Certified
Fraud Analysis & Risk Mitigation
Claims Investigation & Resolution
Chargeback and Dispute Management (End to End)
Arbitration Review & Compliance
Bank Regulations (AML, KYC, CFPB, Reg E, Visa/Mastercard Rules)
Transaction Analysis & Reconciliation
Data Validation & Financial Reporting
Customer Dispute Handling
Cross-functional Collaboration
Case Documentation & Process Improvement
VROL, LexisNexis

Seeking a Chargeback Specialist role to apply my expertise in payments, risk management, and customer service to enhance operational efficiency and minimize financial losses. Leverage my expertise in chargeback management and payment dispute resolution in a dynamic and growth-focused environment. Committed to delivering results through thorough analysis, problem-solving, and continuous process improvement.