Gemma
Customer Support & Admin VA (7+ Years with U.S. Clients) | Email & Chat Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Bachelors degree
Last Active
June 19th, 2026 (5 days ago)
Member Since
July 18th, 2018
Profile Description
I’m a Customer Support & Administrative Virtual Assistant with 7+ years of experience supporting U.S.-based companies in healthcare, e-commerce, and service operations.
I help businesses manage customer support, CRM systems, order management, scheduling, and administrative workflows so they can focus on growing their business.
I’ve worked with companies handling vehicle registration compliance, healthcare insurance support, CPR training operations, and e-commerce customer service, managing high volumes of inquiries while maintaining accuracy and professionalism.
Here’s how I can help your business:
•
• Shopify order management & tracking
• CRM & helpdesk tools (Zendesk, HubSpot, GHL)
• Data entry & document verification
• Scheduling & calendar management
• Billing inquiries, claims, and account support
Tools I’ve worked with:
Shopify | Zendesk | HubSpot | GoHighLevel | Google Workspace |
I’m known for being reliable, organized, and detail-oriented, with strong communication skills and the ability to learn new systems quickly.
If you need a dependable VA who can support your operations and deliver great customer service, I’d be happy to help.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Managing high volumes of customer emails, resolving service issues, billing inquiries, and order concerns while maintaining professional communication.
Customer Support » Phone Support
Experience: 5 - 10 years
Handling inbound customer calls and assisting with account inquiries, troubleshooting, and service explanations.
Customer Support » Customer Service
Experience: 5 - 10 years
7+ years supporting U.S. customers via phone, email, and chat. Experienced in resolving inquiries, handling escalations, and maintaining high customer satisfaction.
Other Skills
E-Commerce » Shopify
Experience: 2 - 5 years
Order management, order tracking, refunds, and assisting customers with product and shipping concerns.
Customer Support » Chat Support
Experience: 5 - 10 years
Providing real-time assistance to customers and resolving concerns efficiently.
Office and Administration » Data Entry
Experience: 2 - 5 years
Accurate and high-speed data entry with strong attention to detail while handling sensitive customer information and maintaining organized records.
Marketing » CRM » HubSpot CRM
Experience: 2 - 5 years
Office and Administration » Calendar Management
Experience: 2 - 5 years
Scheduling appointments and managing calendars using tools like Google Calendar, Calendly, and Acuity.
Office and Administration » Administrative Support
Experience: 2 - 5 years
Supporting business operations through scheduling, documentation, and inbox management.
Office and Administration » Google Workspace
Experience: 5 - 10 years
Marketing » GoHighLevel
Experience: 2 - 5 years
Customer Support » Customer Service » Payment Processing
Experience: 5 - 10 years
Marketing » Sales » Order Management
Experience: 5 - 10 years
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tagum City, Davao del Norte
- Tests Taken
- IQ
- Score: 108
- DISC
- Dominance: 46%
- Influence: 10%
- Steadiness: 18%
- Compliance: 26%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.