E-commerce & Shopify Customer Support Lead| Customer Success | 3PL & CRM Special

Overview

Looking for full-time work (8 hours/day)

at $6.65/hour ($1,280.00/month)

Bachelors degree

Last Active

June 11th, 2026 (today)

Member Since

June 2nd, 2025

Profile Description

Customer Success Manager | Shopify & E-commerce Customer Support Specialist

I help Shopify and e-commerce brands improve customer satisfaction, reduce escalations, protect brand reputation, and streamline support operations through proactive customer service and efficient issue resolution.

I have 6+ years of experience in customer support and customer success across e-commerce, SaaS, healthcare, and retail industries. I specialize in high-volume support operations, escalation management, refunds, fulfillment coordination, shipping resolution, customer retention, and CRM management while consistently maintaining high CSAT and QA performance standards.

At Brick LLC, I was promoted to Customer Success Manager within 6 months due to strong performance and leadership impact. I handled 80+ customer inquiries daily related to orders, refunds, shipping delays, missing items, and logistics concerns while supporting QA monitoring, onboarding, agent coaching, workflow optimization, and customer retention initiatives.

I also managed customer interactions across Facebook and Instagram by responding to direct messages, comments, and public inquiries to strengthen customer engagement, improve response times, and maintain brand reputation.

My Expertise:
• Customer Success & Customer Retention
• Shopify Order Management
• Escalation & Complaint Resolution
• Refunds, Disputes & Chargebacks
• Shipping & Fulfillment Coordination
• 3PL Coordination (ShipMonk, James & James)
• Social Media Customer Support
• QA Monitoring & Agent Coaching
• Customer Experience Optimization
• E-commerce Operations Support

Tools & Platforms:
Shopify | Zendesk | Gorgias | Front | Richpanel | ShipStation | Finale Inventory | AfterShip | Passport Tracking | Citrix CRM | Jikan | Klaviyo | WordPress | ChatGPT

What I Can Help You With:
• Reduce customer escalations and refund-related losses
• Improve CSAT, response times, and customer retention
• Handle complex customer concerns professionally
• Optimize support workflows and processes
• Support and coach customer service teams
• Strengthen customer loyalty and brand reputation
• Improve operational efficiency across customer support channels

I am reliable, detail-oriented, adaptable, and experienced working independently in fast-paced remote environments with minimal supervision. I understand how important customer experience is for e-commerce growth, and I focus on solutions that protect revenue while keeping customers satisfied.

Currently seeking long-term remote opportunities with growth-focused Shopify, e-commerce, and SaaS brands. Available for full-time remote work across any time zones.