Operations & Customer Support Specialist | Logistics & Healthcare VA

Advanced experience utilizing Salesforce CRM alongside top-tier helpdesk platforms like Ivinex, Zendesk, and Freshdesk. Expert in managing customer cases, documentation, tracking ticket lifecycles, and streamlining data workflows to ensure swift issue resolution and exceptional customer satisfaction.

Experienced Healthcare Support Specialist with a deep understanding of US medical operations. HIPAA Certified under Optum/UnitedHealth Group standards, ensuring strict data security and compliance for Protected Health Information (PHI). Highly proficient in navigating Electronic Medical Records (EMR) using NextGen, managing prior authorization follow-ups via EviCore, and handling member-side inquiries regarding claims, pharmacy benefits, and billing.

Logistics Operations Specialist with deep expertise in after-hours track and trace, carrier exceptions, and high-risk high-value cargo security. Adept at navigating real-time tracking tools including MacroPoint, Project44, TextLocate, and Samsara to minimize transit delays and ensure strict SLA compliance.

Professional Customer Support Specialist with 5 years of experience managing high-volume email cues, ticketing platforms, and customer accounts. Highly skilled in navigating complex CRM systems like Salesforce, Zendesk, and Freshdesk to deliver accurate, timely responses and maintain exceptional customer satisfaction metrics.

Technical Support Specialist experienced in utilizing, monitoring, and troubleshooting digital systems and operations tools. Proficient in updating and navigating logistics and healthcare documentation platforms, managing software exceptions, and ensuring system compliance across various workflows.

Expert Phone Support Representative with 5 years of experience in clear, voice-based professional communication. Well-versed in handling high-volume inbound and outbound queues, managing cross-functional team internal lines, and using VoIP software like RingCentral and Talkdesk for multi-channel support.

Seasoned Customer Service Representative with half a decade of experience across fast-paced international accounts. Proven track record in phone, email, and live chat support, focusing on first-contact resolution, managing client escalations, and maintaining positive customer relations through professional communication.

Operations and Logistics Specialist with solid experience handling United States freight operations. Well-versed in logistics coordination, monitoring carrier operations, checking digital status logs, and working closely with supply chain managers to optimize everyday transport workflows.

Detail-oriented specialist experienced in monitoring order lifecycles and tracking supply movements. Adept at coordinating with suppliers and carrier personnel to ensure shipments are processed accurately, statuses are updated in real-time, and order fulfillment lines remain undisrupted.

Focused operational specialist experienced in managing digital information assets, maintaining data integrity, and auditing internal system records. Proven ability to review operational logs, flag discrepancies, and ensure all input data adheres to strict company quality standards.

Detail-oriented Data Entry professional with a strong focus on precision, speed, and overall data accuracy. Experienced in maintaining internal documentation, calendar management, database updating, and processing high-volume paperwork across Google Workspace and Microsoft Office applications.

Highly organized administrative professional skilled in managing backend office operations. Experienced in handling business correspondences, organizing data structures, managing professional calendars, and facilitating smooth internal communications between operational teams and management.

Fluent English communication specialist with extensive experience handling professional voice and non-voice operations for North American clients. Highly adept at navigating cultural nuances, maintaining an excellent professional demeanor, and delivering clear, concise information across all business channels.

US Healthcare Support Specialist certified in HIPAA Privacy and Security standards under Optum/UnitedHealth Group guidelines. Experienced in managing Protected Health Information (PHI) with maximum security while handling claims assistance, pharmacy benefits inquiries, and member-side billing support.

Medical Virtual Assistant proficient in handling digital medical records and health industry administrative support tasks. Highly skilled in navigating Electronic Medical Records (EMR) systems like NextGen and coordinating prior authorization follow-ups using healthcare management platforms like EviCore.