Reina
Customer Success & CX Operations | SaaS & eCommerce | Retention & Escalation Man
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.61/hour ($1,280.00/month)
Bachelors degree
Last Active
June 5th, 2026 (yesterday)
Member Since
October 21st, 2021
Profile Description
Portfolio:
Customer Success and Operations professional with 8+ years of experience supporting SaaS, loyalty, and eCommerce brands across global markets.
I specialize in customer retention, escalation management, campaign reporting, and workflow optimization. My background spans B2B territory management, enterprise loyalty programs, and high-volume eCommerce support, working closely with sales, operations, and technical teams to drive efficiency and long-term client satisfaction.
Experienced with tools such as HubSpot, Salesforce, Zendesk, Intercom, Shopify, and Asana, I focus on building scalable systems while delivering a people-first customer experience.
Top Skills
Customer Support
Experience: 5 - 10 years
Customer Support » Ecommerce
Experience: 5 - 10 years
Other Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Ecommerce » Shopify
Experience: 5 - 10 years
Office and Administration » Email Management
Experience: 5 - 10 years
E-Commerce » Inventory Management » Quality Control
Experience: 5 - 10 years
E-Commerce » Shopify
Experience: 5 - 10 years
Project Management » Trello
Experience: 5 - 10 years
Project Management » Asana
Experience: 5 - 10 years
Customer Support » Phone Support
Experience: 5 - 10 years
Customer Support » Social Media Moderation
Experience: 5 - 10 years
Customer Support » Content Management
Experience: 5 - 10 years
Customer Support » Customer Service » Gorgias
Experience: 5 - 10 years
Marketing » Appointment Setting » Calendly
Experience: 5 - 10 years
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 38%
- Influence: 31%
- Steadiness: 9%
- Compliance: 22%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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