Justine

Customer Service Virtual Assistant | Zendesk | Help Scout | Salesforce | Email,

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Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelor's Degree in Secondary Education Major in English

Last Active

June 29th, 2026 (today)

Member Since

May 1st, 2019

Profile Description

I help businesses deliver excellent customer service by providing reliable support through phone, email, and ticket-based channels while keeping customer interactions organized and professional.

I have 2.5 years of customer service experience supporting customers for a leading online food ordering platform, where I handled 100+ customer interactions daily involving order concerns, delivery issues, refunds, billing inquiries, and escalations. I was also cross-trained across multiple support functions, including Assisted Orders, email support, and ticket management, allowing me to adapt quickly to different workflows and customer needs. In addition, I bring more than 3 years of client-facing experience as an Online Business English Trainer, managing over 70 scheduled sessions weekly while building strong communication and relationship management skills.

I am experienced with Zendesk, Help Scout, Salesforce, Google Workspace, Microsoft 365, Slack, Zoom, Microsoft Teams, ChatGPT, Gemini, Grammarly, Canva, and CapCut.

I am available for full-time remote work during U.S. and U.K. business hours and am looking for a long-term opportunity where I can grow with one company. I am organized, adaptable, and committed to providing professional customer support while following established processes and delivering a positive customer experience.