Tier 1 Technical Support | MSP | Microsoft 365 | RMM | Remote Troubleshooting

I provide step-by-step technical troubleshooting for internet, device, and service-related issues. I help customers resolve connectivity problems, modem and router issues, and account-related technical concerns while ensuring a smooth and frustration-free experience.

I assist customers through live phone calls by addressing billing questions, technical issues, and service inquiries. I am experienced in guiding customers calmly and confidently while maintaining call quality and customer satisfaction.

I communicate clearly and professionally with customers and team members through calls, email, and chat. I focus on active listening, clear explanations, and delivering accurate information.

I handle customer concerns through email by providing clear, professional, and accurate responses. I focus on resolving issues efficiently while maintaining a positive tone and ensuring customers feel heard and supported.

I provide high-quality customer service by resolving concerns, managing expectations, and ensuring customers leave the interaction satisfied and supported.

I am proficient in using computers, CRM systems, email platforms, and support tools to manage customer information, track interactions, and complete tasks efficiently.

Support Outlook, Teams, and account-related concerns including admin tasks.

I schedule and confirm appointments by communicating clearly with clients, qualifying leads, and ensuring accurate booking details. I help keep pipelines organized and ensure smooth coordination between clients and agents

Provide day-to-day support for users, ensuring systems and applications run smoothly.

Administer Windows environments by handling user access, system settings, troubleshooting issues, and maintaining system performance.

Provide support for email management, calendar scheduling, account setup, and troubleshooting common issues in Outlook.

Assist with file management, permissions, and collaboration tools within SharePoint, including basic troubleshooting and user support

Identify and resolve network issues including connectivity problems, slow performance, and basic configuration errors.