Detail-oriented Developer with strong experience designing and implementing end-to-end business automation solutions using Power Automate and Azure Logic Apps. Skilled in integrating Microsoft 365 services through secure and scalable methods using Managed Identities, Application Registrations, Microsoft Graph API, and custom connectors.
Known for a proactive approach to problem-solving, strong communication and collaboration skills, and a solid understanding of governance, permissions, and content management within the Microsoft ecosystem.

IT Operations Manager with 18 years of experience in Microsoft 365, SharePoint Online, ERP/DMS, IT infrastructure, SQL reporting, software development, and business process automation. I help organizations improve efficiency by implementing digital transformation initiatives, developing business applications, automating workflows, and managing enterprise IT operations. Experienced in leading technical teams, supporting multi-branch operations, and delivering practical technology solutions that drive productivity and business growth.

I design internal operating systems that eliminate chaos, automate workflows, and give founders real visibility into their business.

Backed by leadership experience in healthcare operations and executive support, I specialize in building scalable workflows using Microsoft 365 tools such as Power Automate, SharePoint, Planner, Loop, and Teams. I design SOPs, KPI dashboards, onboarding systems, and milestone trackers that reduce manual work and improve visibility.

Previously led a high-performing healthcare support team at Everise, handling escalations, compliance (HIPAA/FWA), QA coaching, and performance management. Promoted into leadership based on performance and operational discipline.

Core strengths:
• Operations Management
• Executive Support (C-Suite)
• Workflow Automation
• KPI & OKR Tracking
• SOP Development
• Escalation & Compliance Handling
• Microsoft 365 Systems Design

What I Build for Clients:
• Automated onboarding workflows
• Invoice and milestone trackers
• Executive dashboards
• KPI reporting systems
• Escalation SOP frameworks
• Microsoft 365 internal operating systems

If you need someone who can not only execute tasks but build systems that scale, let’s connect.

Reliable and detail-oriented Virtual Assistant with 6+ years of experience in healthcare operations, claims processing, customer support, and administrative tasks. BS Pharmacy graduate skilled in handling U.S.-based healthcare accounts, eligibility verification, claims management, email and calendar management, data entry, and client coordination. Proficient in Microsoft Excel, Outlook, SharePoint, and remote work tools. Known for strong communication skills, accuracy, adaptability, and delivering quality work in fast-paced environments.

Experienced Software Engineer specializing in JavaScript, SharePoint development, and API engineering. Adept at building dynamic applications, optimizing SharePoint environments, and designing seamless APIs. Focused on delivering high-quality solutions and driving innovation.

Strategic and results-driven SharePoint Administrator & Content Leader with 9+ years of experience orchestrating digital transformation, enterprise knowledge management, and content excellence for high-growth tech companies. Proven expertise in designing and optimizing SharePoint architectures to streamline workflows, enhance cross-functional collaboration, and drive significant user adoption.

• SharePoint Expertise: Spearheaded a complete SharePoint intranet redesign, improving document retrieval speed by 40% and reducing internal support requests by 80% through strategic metadata tagging, version control, and custom role-based access controls. Successfully migrated 100% of legacy documents to a centralized repository, eliminating version confusion.

• Content & Technical Leadership: Managed cross-functional teams to produce omnichannel content and technical documentation, reducing customer support tickets by up to 40% and improving user onboarding time by 35%. Adept at translating complex technical concepts into clear, user-friendly guidance.

• Web3 & AI Innovation: Pioneered AI-powered content operations (ChatGPT/Midjourney) to scale production by 60%. Directed content strategy for successful Web3 and NFT product launches, generating over $1.8M in partnership revenue and boosting engagement by 65%.

• Process Optimization: A consistent driver of efficiency, leveraging tools like Power Automate, Confluence, and Agile methodologies to eliminate redundancies, slash onboarding time by 40%, and ensure 100% compliance across all assets.

Eager to bring a unique blend of deep technical platform management and strategic content leadership to a forward-thinking organization.

Detail-oriented Administrative Support Professional with experience supporting Finance Teams through document management, digital filing, records organization, SharePoint administration, PDF editing, and workflow coordination.

I specialize in maintaining organized systems, managing confidential records, updating trackers, and ensuring accurate documentation across finance and administrative processes. I am proficient in Microsoft Office, Adobe Acrobat, SharePoint, and cloud-based collaboration tools.

I have experience supporting U.S.-based clients in remote environments and am comfortable working independently while maintaining accuracy, organization, and strong communication. My focus is helping businesses stay organized, efficient, and compliant through reliable administrative and operational support.

Sharepoint Online
Dynamics 365
Power Platform (Power Apps/ Power Pages / Power Automate)
Powershell Script
ReactJs

IT Support Specialist | Virtual Assistant | Administrative & Technical Support

Hi! I'm Ritch Andrei Luat, a reliable and detail-oriented IT Support Specialist with over 2 years of experience providing technical support, administrative assistance, and customer service in both educational and corporate environments.

I help businesses solve technical issues, manage day-to-day administrative tasks, and keep operations running smoothly. My experience includes troubleshooting hardware and software, supporting end users, managing digital records, coordinating schedules, handling data entry, and maintaining accurate documentation. I also have experience in recruitment support, social media management, and customer communication.

I'm proficient with Microsoft Office, Google Workspace, SharePoint, Salesforce, HubSpot, Trello, Asana, WordPress, AnyDesk, SpiceWorks, and AI tools such as ChatGPT and Claude. I'm a fast learner who quickly adapts to new systems and processes, allowing me to contribute effectively from day one.

If you're looking for someone who is dependable, organized, proactive, and committed to delivering high-quality work, I'd be glad to support your business. I believe in clear communication, meeting deadlines, and providing excellent service that helps clients achieve their goals.

<!--[if gte mso 9]><xml>
Normal
0
false
false
false
EN-US
X-NONE
AR-SA
</xml><![endif]--><!--[if gte mso 9]><xml>
</xml><![endif]--><!--[if gte mso 10]>
<style>
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Calibri",sans-serif;
mso-bidi-font-family:"Times New Roman";}
</style>
<![endif]-->
Experienced
IT professional with 19 years of IT experience, including 15 years in
SharePoint development and administration and 3+ years in Power Apps &
Power Automate. Proven expertise in SharePoint customization, automation
workflows, and enterprise portal development across government and corporate
sectors. Adept at digitizing manual processes, implementing document management
systems, and delivering end-to-end automation solutions aligned with business
objectives. Strong technical skills in AngularJS, Node.js, JavaScript, HTML5/CSS3,
jQuery, CSOM, JSOM, and business automation tools (InfoPath, SharePoint
Designer, Nintex).

Results-driven SharePoint and Power Platform Consultant with over 12
years of experience designing and implementing robust business solutions.
Proven expertise in SharePoint development, Power Apps, Power Automate, and
Power BI, with a strong focus on process automation, collaboration, and data
visualization. (https://www.credly.com/users/mergrace -pambid )

I help businesses organize their files, streamline workflows, and reduce manual tasks using Microsoft 365 tools such as SharePoint, Power Apps, Lists, and Power Automate.

If your documents are disorganized, your processes are repetitive, or your team spends too much time on manual work, I can help create structured systems that improve efficiency and day-to-day operations.

My experience includes:
• File & Document Management (SharePoint/ OneDrive /Google Drive)
• SharePoint setup and document library organization
• Workflow automation using Power Automate
• Tracker and monitoring systems using Excel and SharePoint Lists
• Email and document management using Outlook and OneDrive

In addition to system support, I also provide virtual assistant services such as administrative support, file organization, and document conversion. I can also create clean and functional Canva templates for reports and materials.

I am detail-oriented, reliable, and focused on delivering accurate, organized, and efficient solutions.

I am a Power Automate Specialist with 4+ years of experience. I don’t just build workflows; I build time.

I bridge the gap between complex business problems and streamlined
technical solutions, leveraging the full Microsoft Power Suite to
eliminate bottlenecks and remove manual data entry.

Core Competencies:
> Automation & Logic: Power Automate, APIs, AI Builder
> Data Architecture: Dataverse, SharePoint, Dynamics CRM
> User Solutions: Power Apps, Power Virtual Agents
> Business Intelligence: Power BI
> Creative thinker or problem-solver, detail-oriented, highly organized and a solid proactive team-player