Jimboy
E-commerce Customer Support Specialist | Email , Chat, Phone, SMS, & Social Media
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.20/hour ($1,577.60/month)
Associates degree
Last Active
June 25th, 2026 (yesterday)
Member Since
July 31st, 2021
Profile Description
Customer Support Specialist with 8+ years of experience supporting customers across e-commerce, SaaS, telecom, and technical support. Currently working as an E-commerce Customer Support Specialist for a US-based e-commerce company, assisting customers through
My daily responsibilities include order management, shipping concerns, delivery issues, returns, refunds, replacements, warranty claims, troubleshooting, escalations, Amazon buyer messages, and customer follow-ups. I focus on resolving issues quickly, maintaining clear communication, and turning negative customer experiences into positive outcomes.
Experienced with Shopify, Zendesk, Gorgias, HubSpot, Salesforce, Amazon Seller Central, Walmart Seller Center, Google Workspace, Microsoft 365, and other e-commerce support tools. Comfortable working independently, following established processes, and maintaining response quality in fast-paced support environments.
Reliable, professional, and committed to providing excellent customer experiences. Open to long-term opportunities and available to support businesses that value responsiveness, communication, and customer satisfaction.
Top Skills
Customer Support
Experience: 5 - 10 years
Handled phone, chat, email, and social media support for US and global customers. Resolved issues quickly and maintained high customer satisfaction.
Customer Support » Email Support
Experience: 5 - 10 years
Managed high-volume email inquiries, including orders, returns, refunds, and general questions, with clear and accurate responses.
Customer Support » Chat Support
Experience: 5 - 10 years
Provided real-time support, handled multiple chats at once, and resolved customer concerns efficiently.
Other Skills
Customer Support » Phone Support
Experience: 5 - 10 years
Handled inbound calls for product inquiries, complaints, billing, and troubleshooting with clear communication.
Customer Support » Ecommerce » Shopify
Experience: 5 - 10 years
Handled orders, customer concerns, and backend store tasks.
Customer Support » Customer Service
Experience: 5 - 10 years
Delivered consistent support and maintained positive customer experience across different channels.
Marketing » CRM » HubSpot CRM
Experience: 2 - 5 years
Managed customer conversations, tracked tickets, updated records, and handled email and chat support using HubSpot CRM.
E-Commerce » Amazon » Seller Central
Experience: 2 - 5 years
Managed customer messages, returns, refunds, and order issues on Amazon.
Customer Support » Technical Support
Experience: 1 - 2 years
Assisted customers with device setup, connectivity issues, and basic troubleshooting.
Office and Administration » Data Entry
Experience: 5 - 10 years
Maintained accurate records, updated customer details, and managed support data in systems.
E-Commerce » Order processing
Experience: 5 - 10 years
Processed orders, handled cancellations, returns, and refunds, and ensured order accuracy.
Office and Administration » Transcription » Typing
Experience: 5 - 10 years
Fast and accurate typing (around 100 WPM) for efficient handling of support tasks.
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del sur
- Tests Taken
- IQ
- Score: 122
- DISC
- Dominance: 33
- Influence: 28
- Steadiness: 22
- Compliance: 17
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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