Karyl

Experienced Customer Service Specialist

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Overview

Looking for full-time work (8 hours/day)

at $8.32/hour ($1,600.00/month)

Associates degree

Last Active

February 5th, 2026 (144 days ago)

Member Since

June 26th, 2020

Profile Description

Dedicated and detail-oriented Customer Service Specialist with over 6 years of experience supporting global eCommerce brands. Skilled in managing high-volume inquiries through Zendesk, Freshdesk, and Shopify, with a proven record of maintaining 95–100% customer satisfaction. Experienced in order processing, logistics coordination, returns, and refunds using platforms such as NetSuite, Xero, and CRM systems.
Known for strong communication and problem-solving skills, I excel in handling email, chat, and phone support, resolving escalations, and delivering fast, empathetic service. I collaborate effectively with sales, logistics, and 3PL partners, using tools like Slack, Excel, and Google Sheets to streamline workflows and improve efficiency.
Promoted for reliability and leadership, I’ve also handled administrative tasks, client meetings, agent training, and Trustpilot review management. Passionate about creating positive customer experiences and process improvements that drive long-term loyalty and business growth. Please see my portfolio for your review. ----------

Top Skills

E-Commerce » Shopify

Experience: 5 - 10 years

I have hands-on experience using Shopify to manage orders, track shipments, update inventory, and process refunds or replacements. I also assist customers with order status, product inquiries, and payment issues, ensuring a smooth eCommerce experience.

Customer Support » Email Support

Experience: 5 - 10 years

I have extensive experience handling email support through platforms like Zendesk, Freshdesk, and any other CRM responding to high volumes of customer inquiries daily. I focus on clear, empathetic communication, accurate issue resolution, and maintaining fast response times to ensure customer satisfaction.

Customer Support » Phone Support » English Speaking

Experience: 10+ years

I have strong experience in phone-based customer support, handling inbound and outbound calls in English with professionalism and empathy. I’m skilled at active listening, resolving issues efficiently, and maintaining a calm, friendly tone to ensure a positive customer experience.

Other Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

I have extensive experience using Zendesk to manage and resolve customer tickets, emails, and chats efficiently. I’m skilled in tagging, macros, and ticket prioritization, ensuring quick resolutions and consistent customer satisfaction across multiple brands.