Customer service professional with 4 years of experience providing excellent customer support, resolving issues efficiently, and managing multiple tasks in fast-paced environments. Skilled in email communication, CRM systems, problem-solving, and administrative support. Seeking a Virtual Assistant position where I can contribute strong organizational and communication skills while supporting business operations remotely.

Experienced Application Support professional with 13+ years in the field. Achieved 99% uptime for critical applications resulting in improved business operations. Seeking a challenging role as a System Administrator/Technical Support Engineer in the IT/Computers - Hardware & Networking department.

I'm a Political Science graduate with 1 year and 6 months experience as VA and over 3 years in administrative and accounting support. In my most recent role as a Folio Specialist, I managed the collection of hotel accommodations receipts through phone calls or by email, coordinated with partner hotels and ensured data accuracy. I'm highly organized, detail oriented, and comfortable with multitasking, which I believe are key skills for an admin staff role. I'm now looking to grow in a more general and administrative position where I can apply my strengths and contribute to the team.

Legal Data Entry Specialist with experience managing QME panels and ensuring compliance, accuracy, and counsel communication. Also skilled in Customer Service and Technical Support, with a strong background in e-commerce operations, troubleshooting, order fulfillment, and multi-channel support.

My professional background includes:

Data Entry Clerk: Performing online and offline data encoding in an outsourcing company.

Clerk/Admin Assistant: Supporting administrative tasks at a government agency (GSIS).

Customer Service Representative: Providing email and chat support for 9 years in a BPO/Call Center.

Virtual Assistant: Managing diverse tasks since resigning from the BPO industry.

My skills include:
• Office & Admin (Virtual Assistant)
- Admin Assistant
- Data Entry
- Data Mining
- Data Encoding
- Email Management
- Human Resource Management
- Research
- Microsoft Office
- Google Docs
• Customer Service & Admin Support
- Community Forum Moderation
- Chat/Email Support
- Social Media Moderation

You can contact me through email at ----------- or via skype telusjanusa.

Here's the link to my resume:

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With over a decade of experience in customer service and technical support, I have built a strong career across diverse industries including banking, travel, food delivery, consumer technology, and digital events. I began my career as a Customer Care Representative at The Results, Inc., handling money transfer transactions, customer enrollment, and fraud concerns. I then expanded into travel services at WNS Global Services, assisting clients with reservations and online bookings.

At TaskUs and later Conduent, I provided live chat support, resolving customer issues ranging from food delivery concerns to troubleshooting software and hardware problems. In Microsourcing, I advanced from Digital Support Associate to Tier 2 Support, managing technical inquiries, resolving escalations, and supporting digital event platforms. My work involves issue triage, client communication, and collaboration with operations teams to ensure seamless event delivery.

Across all roles, I have demonstrated strengths in problem-solving, multitasking, and customer relations. My background highlights adaptability, technical troubleshooting, and effective communication—qualities that make me well-suited for roles requiring both customer service expertise and technical support skills.

Self-directed, confident professional with effective troubleshooting, customer relations, interpersonal, and leadership skills. I have over ten years of experience with customer service and working with sales and technical teams. I can adapt to a fast-paced environment, and I am a friendly and courteous Customer Support Specialist with excellent interpersonal skills and the ability to resolve customer issues.

E-commerce - Quality Analyst - DMCA - Chargeback Specialist

Im Assistant Manager in a real estate customer service for 5 years handling day to day operations and people support.

Client Success and Operations Leader with 10+ years of experience owning, driving customer satisfaction, retention, and operational excellence across BPO, e-commerce, and financial services. I specialize in managing high-value client relationships, leading onboarding programs, and overseeing process improvements that elevate service delivery and business performance.
Throughout my career, I’ve served as a trusted partner to clients and internal teams—streamlining communication, gathering and translating customer feedback into actionable insights, and using data to guide decisions that boost retention and loyalty. I’m experienced in managing cross-functional collaboration in platforms like ClickUp, Slack, HubSpot, Zendesk, Salesforce, and NICE.
I’m passionate about building strong client partnerships, leading high-performing teams, and continuously improving operational workflows to create measurable business impact.

Experienced in call center work with 4 years as an Account Executive and 1 year of data entry experience. Skilled in customer support, resolving issues, and providing excellent service. Familiar with Zendesk, Freshdesk, and Shopify, and focused on meeting targets and keeping customers satisfied.

Admin and Customer Support Expert with experience in the textile, engineering, and e-commerce industry.

Hardworking employee, always at my a-game. Making sure that my performance is at par or not, better than everyone.

Greetings! I am Dee, a dedicated virtual assistant from the Philippines with a strong background in Customer Support and Medical Virtual Assistance. My experiences across various niches equip me to significantly contribute to achieving business objectives. I have built a strong skill set that reflects my commitment, keen attention to detail, and ability to work efficiently — both independently and as part of a team.
Throughout my career, I have exhibited an exceptional ability to manage tasks efficiently while maintaining high-quality standards. I pride myself on being an open-minded and fast learner, eager to adapt to new challenges and environments. My work ethic ensures that I can handle responsibilities with minimal supervision, paving the way for consistent performanceand reliability.
I am passionate about helping businesses grow and succeed, and I am committed to being a valuable asset to your team. I look forward to the opportunity to contribute to your success and support your vision.