Virtual Assistant | Instagram Outreach | Lead Generation | Email Outreach | Admi

Detail-oriented Fraud Detection Analyst with experience identifying, investigating, and preventing fraudulent transactions while protecting business revenue and maintaining a positive customer experience. Skilled in analyzing transaction patterns, monitoring high-risk activities, reviewing accounts for suspicious behavior, and making informed decisions based on fraud indicators and company policies. Experienced in fraud prevention, transaction monitoring, risk assessment, account verification, and payment security. Proficient in investigating potential fraud cases, escalating high-risk incidents, documenting findings, and collaborating with cross-functional teams to reduce fraud losses. Strong analytical and problem-solving skills with the ability to work efficiently in fast-paced environments while maintaining accuracy and attention to detail.

Results-driven Chargeback Analyst with experience managing payment disputes, fraud investigations, and chargeback cases. Skilled in reviewing transactions, gathering and submitting compelling dispute evidence, and monitoring case progress to maximize dispute win rates while minimizing financial losses. Experienced in identifying fraudulent activity, analyzing transaction patterns, and ensuring compliance with payment network guidelines and company policies. Strong background in chargeback management, fraud detection, payment risk analysis, transaction monitoring, dispute resolution, customer support, and account investigation. Detail-oriented, analytical, and committed to protecting merchant revenue while delivering excellent customer service. Proficient in handling high-volume workloads, maintaining accurate records, and collaborating with cross-functional teams to resolve disputes efficiently.

I have experience using CRM tools to manage and organize client and lead information efficiently. I regularly updated contact details, tracked communication history, and ensured all records were accurate and up to date.

I have hands-on experience in outbound calling, appointment setting, and handling objections with confidence. I don’t just make calls—I focus on building rapport and delivering real results. Alongside my sales skills, I also provide reliable administrative support to keep your operations running smoothly.

I have worked with clients where I handled outbound calls, talked to potential customers, and set appointments. I am confident in communicating with different types of people and know how to handle objections professionally.

As a Virtual Assistant, I provided administrative and sales support to clients by handling a variety of daily tasks to help streamline their operations and improve productivity. I was responsible for managing emails and calendars, ensuring that appointments were scheduled efficiently and no important meetings were missed. I also conducted online research and handled data entry tasks with accuracy and attention to detail.