Jestony

Technical Support Engineer | BPO, ITO, MSP

Verified

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Overview

Looking for full-time work (8 hours/day)

at $11.31/hour ($2,192.00/month)

Associates degree

Last Active

November 16th, 2025 (203 days ago)

Member Since

November 10th, 2017

Profile Description

•Resume | Google Drive - ----------
•Over 14 years of experience in the BPO, ITO, and MSP environments
•Well-versed in English Communication skills
•Well-versed in Phone, Chat and Email communication/channels
•Associate degree graduate
•Computer Hardware & Software Setup and Troubleshooting
•DNS Management - Google Workspaces, Microsoft 365 Setup and Troubleshooting
•Endpoint Protection - SentinelOne, Sophos, Bitdefender Agent Setup, Troubleshooting, and Threat Mitigation
•Inbound &Outbound Chat / E-mail / Phone Support for End-User Facing Concerns
•IT Asset / I ---------- / Knowledge Base / Request Management - IT Glue, Service-Now
•Microsoft Windows Workstations Server Setup and Troubleshooting
•Network Setup and Troubleshooting
•Phone System - 3CX, Elastix, Jive, Issabel, Teams Calling, Telus VoIP Setup and Troubleshooting
•RMM - ScreenConnect, ConnectWise, LogMeIn, N-able
•SonicWALL Net Extender SSL VPN Setup and Troubleshooting Support
•Windows Active Directory Users and Computers Onboarding and Offboarding
•Windows File Server NTFS Permission Setup and Troubleshooting
•SharePoint Online Migration / File Permission Setup and Troubleshooting
•Line of Business Apps Workstation and Server Setup and Troubleshooting such as QuickBooks, Sage, Adobe Creative Cloud, MS Office Suite
•Network Printers Setup and Troubleshooting

Top Skills

Other Skills

Customer Support » Email Support

Experience: 10+ years

Customer Support » Technical Support

Experience: 10+ years

Customer Support » Phone Support

Experience: 10+ years

Customer Support » IT

Experience: 10+ years

Software » Server

Experience: 5 - 10 years

Systems Administration » Windows Administrator

Experience: 10+ years

Office and Administration » Google Workspace

Experience: 5 - 10 years

Office and Administration » Microsoft 365

Experience: 5 - 10 years

Software » Databases » ServiceNow

Experience: 5 - 10 years

Software » Network Administration » Active Directory

Experience: 5 - 10 years

Customer Support » IT » IT Asset Management

Experience: 5 - 10 years

Website Builder » DNS Management

Experience: 5 - 10 years

Customer Support » Helpdesk Support

Experience: 10+ years

Software » Network Administration » Network Troubleshooting

Experience: 10+ years

Software » ConnectWise

Experience: 5 - 10 years

Basic Information

Age: 37

Gender: Male

Website: Sign Up with Pro Account to View

Address: Caloocan, Metro Manila

Tests Taken: IQ
Score: 119: DISC
Dominance: 21
Influence: 10
Steadiness: 33
Compliance: 35: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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