As an Account Services Associate at Newfold Digital Philippines Inc., I provided expert technical and customer support to corporate clients and resellers of Dreamscape Networks Ltd. through phone, chat, and email. My role focused on resolving domain, hosting, DNS, and email-related issues while delivering exceptional service and ensuring client satisfaction. I also handled escalations, educated customers on products and services, and collaborated with internal teams to ensure efficient issue resolution.

With over 9 years of experience in customer service and technical support, I have dedicated my career to bridging the gap between complex technical issues and superior customer satisfaction. I am known for being adaptable, patient, and highly capable of working in fast-paced environments while maintaining professionalism and empathy.

Location: Philippines Availability: Remote | Full-Time | Flexible Schedule Customer Service | Technical Support | Sales | Remote Professional | Email Support

IT Service Desk Engineer | 6+ Years Experience | L1–L2 Remote Support Specialist

I am an experienced IT Service Desk Engineer with over 6 years of hands-on experience supporting global users in MSP and BPO environments. I specialize in delivering fast, reliable, and well-documented technical support across Microsoft 365, Active Directory, and enterprise ticketing systems.

My core expertise includes incident management, user support, and troubleshooting across Windows, macOS, VPNs, and basic networking (DNS, DHCP, TCP/IP). I have strong experience working with tools such as ServiceNow and Jira, handling high-volume ticket queues while maintaining SLA compliance and quality resolution.

I am also comfortable working in cloud and remote environments, including AWS-based systems, virtual desktops, and remote support tools such as RDP, Splashtop, and JAMF.

I am known for:

Clear and professional communication with end users
Fast and accurate troubleshooting under pressure
Strong documentation and knowledge base contributions
Consistent first-contact resolution improvement

I operate with a fully equipped remote setup and stable internet, ensuring dependable performance for any time zone. I am seeking a long-term remote role where I can contribute to a growing IT support team and continue advancing within MSP operations.

Hi, I’-----------lanie ----------- ----------- from Caloocan City, Philippines. I’m a dedicated freelancer with two years of experience in enterprise environments and have been working independently since 2018. Over the past year, I’ve specialized in the Go High Level (GHL) platform, focusing on custom web applications, funnels, and advanced site functionalities.

Core Strengths
- Funnel and Store Setup in GHL: I create tailored sales funnels and set up product stores directly within the GHL platform, aligned with client goals and branding.
- Design and Branding: I customize dashboards and login pages with unique branding for each client—without relying on the Marketers Toolkit—and enhance user interfaces with design elements and animations.

GHL Platform Expertise: I’m experienced in building and managing workflows, email templates, drip campaigns, pipelines, forms, surveys, A2P, email services, and almost everything that GHL offers.


In addition;

Technical Skills
- WordPress Development: Proficient with page builders such as Elementor, Divi, and others.
- Custom Web Development: Skilled in HTML, CSS, JavaScript, and PHP.
- Other Platforms: Experienced with ClickFunnels, Mailchimp, Duda

I’m a fast learner, a resourceful problem-solver, and deeply committed to continuous growth. I take pride in delivering high-quality, efficient solutions, and I’m always ready to go the extra mile for my clients. I also thrive in collaborative environments and have a proven track record of building positive relationships with both teams and clients.

If you're looking for a dependable, technically skilled partner to support your digital projects—I’d love to connect!

Technical Project Manager with a foundation in WordPress engineering and structured digital delivery. Experienced in managing concurrent website builds while serving as the quality checkpoint between production and client-facing teams. Strong in technical QA, launch validation, SEO integrity checks, and process documentation. Known for driving timelines forward, identifying defects before client exposure, and strengthening SOPs to prevent recurring issues.
SKILLS
• Project Management
• Stakeholder Communication
• Client Management
• ClickUp Workflow Management
• Technical Documentation (Scribehow)
• WordPress Development & Maintenance
• Website Migration & Deployment
• Technical SEO, Screamingfrog, Gloomaps
• Hosting & DNS Management
• QA & Troubleshooting
• Figma to WordPress Implementation
• PHP, HTML, CSS, JavaScript
• Google Workspace
• cPanel, FTP, SSH
• Kinsta, WPEngine, Cloudways, ManageWP

Advanced in Wordpress, HTML and -----------n modify Woocommerce Themes. Advanced in jQuery.

Dedicated and results-driven Technical Support Specialist with 8 years of experience in providing exceptional customer service and resolving complex technical issues. Proficient in troubleshooting hardware, software, and network problems across diverse environments. A passionate problem-solver who thrives on transforming user frustration into satisfaction by listening empathetically, communicating clearly, and empowering users with knowledge. Seeking to leverage my technical and customer service skills to support the team.

Results-driven Website Developer and Digital Marketing Specialist with 8 years of experience building high-performing websites and executing data-driven strategies for corporate organizations. Proven expertise in B2B marketing and E-commerce management, specializing in responsive web design, SEO, and targeted social media campaigns. Adept at leveraging analytics to optimize engagement, streamline conversion funnels, and drive measurable business growth. Passionate about delivering innovative digital solutions that enhance brand presence in competitive global markets.

- Highly skilled and experienced professional with a proven track record in WordPress website creation and management. Responsible for creating and managing over 50 WordPress websites, handling everything from initial setup and design to ongoing maintenance and optimization.

- Experienced in building and managing membership sites using WordPress plugins such as Wishlist Member and MemberPress. Skilled in configuring user roles, payment gateways, and content access levels to ensure a seamless membership experience.

- Proficient in many page builder tools, including but not limited to WordPress, Squarespace, Wix, Divi, and Elementor.

- Experienced in website content updates, performance optimization, security enhancements, and troubleshooting to ensure maximum uptime and user satisfaction.

- Experienced in managing website domains and hosting infrastructures, including domain registration, DNS configuration, and hosting setup. Proficient in setting up and managing domain-based email accounts. Skilled in performing regular website backups and implementing restoration procedures.

- Experienced in managing cPanel-based hosting environments, including server configurations, domain management, email account setup, and website optimization. Proficient in handling tasks such as file management, database administration, security configurations, and performance tuning.

Tools Used: Google Docs, Gsuite, Aweber, Amazon S3, Twilio, Asana, Slack, Trello, Canva, Wondershare Filmora.

Domains & Hosting: GoDaddy, Hostgator, Hostinger, Bluehost, InMotion

Knowledgeable with HTML, PHP, Photoshop, and Video editing.

Objective:
Tech-savvy and detail-oriented professional with over a decade of experience in remote work, specializing in WordPress development, website management, domain management, and online marketing. Seeking a remote role to apply my technical expertise.

I'm a WordPress Developer with experience building, rebuilding, and managing websites for businesses. I specialize in building responsive, clean, and custom WordPress websites that are designed to match the client’s goals.

My work also includes website updates, migrations, technical SEO, hosting management, plugin maintenance, and performance optimization to keep websites running smoothly and efficiently.

Driven by adaptability and analytical prowess, developed excellence by
streamlining client reporting and enhancing customer engagement. Leveraging
Microsoft Office and exceptional problem-solving skills, I improved client
satisfaction and operational efficiency. My background spans from healthcare to
human resource, to website advisor, underscoring my ability to exceed targets and
foster professional growth across diverse sectors.

AWS Cloud and Linux Infrastructure Engineer specializing in web hosting, server administration, website migrations, performance optimization, and cloud operations. Experienced with AWS EC2, RDS, Route 53, Cloudflare, Nginx, WordPress, and email hosting systems. Passionate about delivering reliable, secure, and cost-effective infrastructure solutions for businesses of all sizes.

Hi! I’m a Computer Engineering graduate with practical experience in IT support, system setup, and troubleshooting. I gained hands-on exposure through my OJT, academic laboratory work, and supervised training under an experienced IT professional in an MSP environment.

My experience includes supporting users, setting up Windows Server services such as Active Directory, DNS, and Group Policy, and assisting with remote troubleshooting. I am also familiar with tools like ConnectWise Manage, Datto RMM, ScreenConnect and Auvik.

I’m someone who is reliable, organized, and eager to continuously learn. I enjoy solving technical problems and helping users resolve issues quickly and professionally. I’m currently seeking a remote IT support or junior IT role where I can grow my skills and contribute to a strong IT team.

Hi! I am an Information Technology graduate with over a year of experience in IT support and system maintenance. If you are looking for someone who is comfortable with computers, quick to learn your specific tools, and reliable in a remote work setup, I am ready to help.

I have hands-on experience doing basic troubleshooting for hardware and software, checking systems, and assisting users with technical issues. Because of my IT background, I am comfortable navigating different computer programs, managing data, and keeping things organized.

I can easily handle everyday IT support, data entry, or general Virtual Assistant tasks.

My Skills Include:

IT & Tech Support: Software and hardware troubleshooting, basic network checks, and user assistance.

Computer & Office Tools: Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and email management.

Remote Tools: Zoom, Google Meet, and online documentation.

Admin Tasks: Data entry, organizing digital files, and administrative support.

Certifications:

Google IT Support Professional

Computer System Services NCII

I am detail-oriented, able to work independently, and focused on doing a good job. I am currently looking for a part-time, remote role where I can help with your daily tech or admin tasks.

I look forward to working with you!