Calvin
Technical Support SME & Quality Assurance Analyst (Ex-Corsair & Activision)
Overview
Looking for full-time work (8 hours/day)
at $6.77/hour ($1,280.00/month)
High school diploma
Last Active
June 12th, 2026 (5 days ago)
Member Since
June 12th, 2026
Profile Description
Results-driven Quality Analyst and Technical Support Subject Matter Expert with over 8 years of comprehensive industry experience. Specializing in communication quality, performance auditing, process compliance, and agent coaching across digital and customer support channels. Meticulous in transactional auditing, calibration management, and workflow optimization, with deep tool proficiency in Zendesk, Salesforce, and modern support platforms. Proven track record of auditing hardware, software, and operational support queues to drive high CSAT while protecting brand standards. Focused strictly on frontliner communication, ticketing performance, and customer experience quality auditing.
Top Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Other Skills
E-Commerce » Inventory Management » Auditing
Experience: 2 - 5 years
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 2 - 5 years
Office and Administration » Team Leadership
Experience: 2 - 5 years
Customer Support » Email Support
Experience: 2 - 5 years
Office and Administration » Data Analytics
Experience: 2 - 5 years
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Customer Support » Helpdesk Support
Experience: 2 - 5 years
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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