Microsoft 365 & SharePoint Administrator

Designed and developed business applications using Microsoft Power Apps integrated with SharePoint Online and Power Automate. Created mobile-friendly solutions for business processes such as Gate Pass Management, enabling data capture, workflow automation, and real-time information access.

Managed end-to-end IT operations across multi-branch organizations, overseeing enterprise infrastructure, Microsoft 365, ERP/DMS, IT service delivery, vendor management, and business-critical systems. Successfully delivered digital transformation projects, automated business processes, and implemented technology solutions that improved operational efficiency, service quality, and business continuity.

Designed, developed, and administered SharePoint Online sites for Finance, Engineering, IT and HR operations. Built enterprise solutions including IT Service Management Hub, HR Communication Portal, document libraries, knowledge base, asset management, vendor tracking, subscription monitoring, downtime monitoring, and automated workflows integrated with Power Automate and Microsoft Teams.

Administered and maintained Windows Server environments supporting enterprise applications, ERP/DMS, Microsoft SQL Server, Active Directory, file services, print services, user access, backups, and business-critical systems. Performed server deployment, configuration, maintenance, monitoring, troubleshooting, and disaster recovery to ensure high availability and business continuity.

Performed business data analysis using SQL to support ERP/DMS reporting, financial reconciliation, data migration, dashboard development, and operational reporting. Experienced in data cleansing, validation, root cause analysis, and translating business requirements into actionable insights.

Managed and maintained enterprise network infrastructure across multiple branches, including LAN/WAN, VLAN, VPN, firewalls (Fortinet & Sophos), UDM Pro & Ubiquiti wireless networks, switches, QOS, DNS, DHCP, and internet connectivity. Performed network troubleshooting, security configuration, ISP coordination, and infrastructure upgrades to ensure reliable and secure business operations.

Managed corporate domains, DNS configuration, and domain transfers, supporting Microsoft 365, Exchange Online, web hosting, and email services. Configured DNS records, SSL validation, and email authentication while troubleshooting DNS-related issues to ensure reliable and secure online services.

Provided end-user and technical support across multiple branches, resolving hardware, software, network, Microsoft 365, ERP/DMS, and system-related issues. Delivered timely incident resolution, user training, troubleshooting, and technical guidance to ensure business continuity and high customer satisfaction.

Administered the company's corporate website through a Content Management System (CMS), supporting content updates, user management, and ongoing website maintenance while ensuring business continuity and collaboration with the Marketing team.

Designed and executed custom SQL queries to generate reports not available in the standard Reports Module or Dashboard, ensuring stakeholders had access to critical operational and financial data. Developed and optimized backend reporting solutions, reducing manual data compilation time and improving reporting accuracy. Managed SQL Server databases, including query optimization, stored procedures, and data extraction for business intelligence needs. Collaborated with cross-functional teams to identify reporting gaps and delivered tailored solutions aligned with compliance and audit requirements.

Designed, developed, and maintained VB.NET Service Tools Monitoring System. A business applications that supported daily operations for over a decade. Experienced in application architecture, database design, reporting, deployment, maintenance, and continuous enhancement to meet evolving business requirements.

Designed, developed, and maintained business-critical desktop applications using Visual Basic 6, including the Chattel Computation System and Statement of Account (SOA) System. Developed user interfaces, business logic, reporting, database integration, and deployment packages, delivering reliable solutions that have supported dealership operations for over 13 years and counting.

Experienced SAP HANA end user supporting daily dealership operations, transaction processing, reporting, and business workflows. Familiar with finance, sales, and operational processes within an enterprise ERP environment.

I have hands-on experience in IT Asset Management, covering the full lifecycle from acquisition to disposal. I managed procurement, deployment, and tracking of laptops, desktops, software licenses and subscriptions, servers, and other IT peripherals and capital equipment. My responsibilities included preparing Purchase Orders and linking them directly to the Fixed Asset module in ERP/DMS systems, ensuring accurate asset tagging. I ensured compliance with company policies and vendor agreements, conducted audits based from inventory list to physical item in preparation for the yearly budget presentation, and maintained accurate asset records. Additionally, I supported end-users, coordinated maintenance, and oversaw the secure decommissioning of retired assets, including documentation such as turnover forms and receipts. Throughout this process, I maintained strict alignment with audit requirements and contributed to efficient lifecycle management of IT assets. Lastly, I enhanced IT team monitoring by migrating asset tracking from Excel to SharePoint Lists, enabling easier access and collaboration within IT Team Hub.