Emily
Head of Learning & Development | Workforce Transformation | Electronics Engineer
Verified
Overview
Looking for work (0 hours/day)
at $0.00/hour ($0.00/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
June 22nd, 2026 (4 days ago)
Member Since
April 19th, 2026
Profile Description
I help businesses build high-performing teams through effective training, structured learning systems, and performance-driven strategies.
As a Head of Learning & Development, I specialize in designing and scaling training programs, onboarding systems, and coaching frameworks that improve productivity, consistency, and team readiness—especially in fast-paced, customer-facing and operations-heavy environments.
What I can do for you:
* Design end-to-end training programs (onboarding, upskilling, leadership development)
* Create instructional materials, SOPs, and playbooks that are clear, scalable, and easy to implement
* Improve team performance through training needs analysis and targeted interventions
* Set up LMS, e-learning, and virtual training systems for remote teams
* Develop coaching frameworks and quality standards to drive continuous improvement
* Support process improvement and change management to align training with business goals
I bring a unique edge with my background as a Licensed Electronics Engineer, allowing me to approach training with a structured, systems-thinking mindset—making solutions not just effective, but scalable and sustainable.
If you’re looking for someone who can quickly understand your operations, build practical solutions, and deliver measurable results, I’d be glad to support your team.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
Leads end-to-end operations within BPO environments, ensuring service delivery excellence through effective resource management, process optimization, and alignment with client objectives. Drives performance, efficiency, and continuous improvement across multiple lines of business.
Human Resources » HR Management
Experience: 5 - 10 years
Oversees people strategy and workforce management, aligning talent development, performance, and engagement initiatives with business objectives to drive organizational success.
Coaching » Training and Development
Experience: 5 - 10 years
Analyzes performance gaps and delivers targeted learning and process interventions that directly impact productivity and business results.
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Leads customer support operations by ensuring high-quality service delivery, efficient issue resolution, and alignment with client expectations. Drives team performance, process optimization, and continuous improvement to enhance customer experience.
Design » Product Design » User Experience Design
Experience: 5 - 10 years
Creates learner-centric experiences that combine content, technology, and engagement strategies to improve knowledge application and outcomes.
Professional Services » Business development
Experience: 5 - 10 years
Drives growth by identifying opportunities, building strategic client relationships, and delivering tailored solutions that align with business needs. Focuses on expanding service offerings, improving client value, and enabling long-term partnerships through consultative engagement.
Customer Support » Product Knowledge
Experience: 5 - 10 years
Develops and transfers product expertise through structured training and coaching, enabling teams to deliver accurate support, improve performance, and enhance overall customer experience.
Design » Product Design » Design Strategy
Experience: 5 - 10 years
Designs and executes enterprise learning strategies aligned with business goals, enabling scalable workforce capability and performance improvement.
Design » Graphic Design » Instructional Design
Experience: 5 - 10 years
Develops structured, engaging, and outcome-driven training programs using proven instructional design models for maximum learning retention.
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacoor, Cavite
- Tests Taken
- IQ
- Score: 115
- DISC
- Dominance: 41
- Influence: 16
- Steadiness: 25
- Compliance: 18
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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