Knowledgeable in the following Finance and Accounting Areas:
Budget and Controlling reports (Top-Figures Report, Budget and Forecast Reports, Segment and Controlling reports, Profitability Reports, Monthly Net revenue analysis, business plan and project evaluations, Variance Analysis).
Accounts Receivable Functions (Billing and Collections, Revenue Analysis)
Accounts Payable Functions (Payment Processing and Expense Analysis)
Payroll and Timekeeping Functions
HR Functions & HR Management
Training/Certificates:
Certified Management Accountant (CMA)
Project Management Course
Basic Financial Modelling Course
Customer Series Training
MS Applications
Skills: Bookeeping, SAP Financial System, Oracle Financial, Quickbooks Online, Xero and MS Applications

I help business owners save time, stay organized, and grow their online presence.

With 5+ years of experience, I've worked as an Executive Assistant, Social Media Manager, Customer Support Representative, and Content Creator for businesses in e-commerce, healthcare, legal, printing, skincare, and service-based industries.

I can help with:
• Social Media Management (Instagram, Facebook, TikTok, LinkedIn)
• Content Planning & Content Calendars
• Short-form Video Editing (CapCut)
• Canva Graphics & Carousels
• UGC Content Creation & Product Videography
• Executive & Administrative Support
• Calendar & Inbox Management
• CRM & Lead Management
• Customer Support (Email, Chat & Social Media)
• Appointment Setting & Follow-ups
• Research, SOP Documentation & Process Improvement
• AI Tools (ChatGPT, Claude)

I'm proactive, detail-oriented, resourceful, and enjoy taking initiative. My goal isn't just to complete tasks, it's to become a reliable partner who helps your business run more efficiently while giving you back your time.

If you're looking for someone who can wear multiple hats, communicate well, and genuinely care about your business, I'd love to connect.

*Experienced HR leader and administrative professional with over 10 years of experience across diverse industries including Construction, Healthcare, Hospitality, FMCG, and Real Estate. Proficient in supporting C-level executives, managing full-cycle HR operations, and handling compliance-driven initiatives.

With background in remote roles such as Legal Intake Specialist and U.S. Recruiter (subcontractor acquisition), I have demonstrated the ability to work independently, manage sensitive information, and communicate effectively in virtual environments.
Familiar with tools such as MS Office, Outlook, HRIS, Clio, PracticePanther, SharePoint, Notion, Zoom, Loom, and Nextiva. Recognized for being detail-oriented, process-focused, and committed to delivering efficient administrative and HR support in both traditional and remote work settings.

I have also completed training in General Virtual Assistance, Medical Billing, and Medical Virtual Assistance to expand my remote support skills.

I am a seasoned BPO professional and HR generalist with strong expertise in team leadership, quality assurance, and people management. My background combines operational excellence with HR discipline, enabling me to drive performance, ensure compliance, and foster employee engagement.

Leadership & Team Management:

Led teams to consistently meet and exceed client SLAs.
Developed agents through one-on-one coaching, regular feedback, and structured tea-----------etings.
Sustained motivation with creative rewards and recognition programs.
Acted as first-level escalation, resolving people issues promptly and maintaining a positive team environment.

Quality Assurance Expertise:

Monitored and reviewed calls against client-defined parameters.
Delivered thorough coaching and actionable feedback to ensure quality adherence.
Defined quality standards and guided agents on areas of improvement.
Maintained records, analyzed performance trends, and implemented corrective measures.
Ensured compliance with company policies and information security protocols.

HR Generalist Experience:

Conducted NTE (Notice to Explain) review and validation.
Led initial investigations and administrative hearings, providing recommendations aligned with the company's code of conduct.
Handled DOLE cases, ensuring accurate data management and compliance.
Managed performance and employee engagement programs, proposing and implementing activities to improve morale and productivity.
Acted as advisor to stakeholders on people-related issues and concerns.

Key Strengths:

Strong leadership and HR management skills.
Proven ability to balance operational metrics with employee engagement.
Skilled in quality monitoring, coaching, and process improvement.
Experienced in compliance, investigations, and labor relations.
Committed to safeguarding organizational standards and client satisfaction.

Virtual Assistant | Chat Sale Specialist| Social Media Manager | Content Strategist | Administrative & Customer Support | HR Intern Experience

Strategic and highly disciplined Executive Assistant and Human Resources professional with over 10 years of experience providing senior level executive and operational support to founders, CEOs, and leadership teams, complemented by 20+ years of progressive HR leadership across retail, automotive, recruitment, logistics, and digital industries.

Demonstrated expertise in executive administration, organizational systems development, people operations, recruitment lifecycle management, compliance documentation, and workflow optimization. Recognized for strengthening operational infrastructure, improving leadership leverage, and ensuring structured follow through in high growth and cross functional environments.

Operates with executive maturity, exceptional discretion, and a strong systems thinking approach. Adept at managing complex calendars, executive communications, stakeholder coordination, HR processes, and administrative operations while integrating automation and AI tools to improve efficiency and reduce administrative friction.

Executive & Administrative Leadership
• Executive calendar and time management
• Inbox management and executive correspondence drafting
• Leadership meeting coordination and briefing preparation
• Travel planning and logistics coordination
• Confidential documentation and records management
• Action tracking and executive follow through
• Stakeholder and vendor communication
• CRM oversight and pipeline tracking

Human Resources & People Operations
• Full cycle recruitment and talent acquisition
• Candidate sourcing and executive hiring support
• Onboarding and employee lifecycle management
• HR policy development and compliance oversight
• Payroll coordination and benefits administration
• Employee relations and performance management
• HRIS systems management
• Organizational development and workforce planning

Business Operations & Process Excellence
• Workflow design and process standardization
• SOP development and documentation systems
• Cross functional coordination
• Project management support
• KPI tracking and reporting
• Operational audits and continuous improvement
• Lead generation and executive sales support

Digital Systems & Automation
• AI assisted workflow optimization
• Process automation using Zapier, Make, GoHighLevel
• CRM system implementation and maintenance
• Executive reporting dashboards
• SEO support and digital operations

TECHNOLOGY PROFICIENCY
Productivity & Communication:
Google Workspace, Microsoft Office Suite, Outlook, Teams, Slack, Zoom

Project & Workflow Management:
-----------, ClickUp, Trello, Asana, Miro, Notion

CRM & Business Development Tools:
LinkedIn Sales Navigator, -----------, RecruiterFlow, LAGrowthMachine, CRM platforms, Atlas Recruitment

Automation & AI:
ChatGPT, Zapier, Make, GoHighLevel, Otter.ai, Fathom, Loom

Marketing & Digital Tools:
Canva, CapCut, Ahrefs, WordPress, Google Ads Planner, Meta Business Suite

E Commerce & Operations:
Shopify, Airbnb platforms, Google Sheets analytics

PROFESSIONAL VALUE PROPOSITION

• Elevates executive productivity through structured calendar governance and communication management
• Strengthens HR and people operations with compliance driven systems and lifecycle oversight
• Builds scalable administrative and operational frameworks
• Ensures accountability and timely execution across leadership initiatives
• Integrates automation and AI tools to streamline workflows and reduce manual load
• Operates with high discretion, executive presence, and strategic judgment

More than ten years of experience in BPO industry with expertise on the following : 1. Managing projects from end to end 2. Time tracking and scheduling 3. Creating market research, trends, analysis and executive level presentations 4. Social medial marketing and management 5. Email management and organization of online meetings and executive levels' calendar 6. Creating reports thru excel, spreadsheets and PowerPoint decks. 7. SOP documentation on end to end processes in Operations. 8. Managing new hire orientation and employee connects thru virtual settings 9. Championing employee retention and engagement activities 10. Expertise on business continuity plans, cost reduction strategies, talent acquisition and development and quality assurance

I am what they say a jack of all trades. Below is the summary of my experience for your reference:
1. Email Support and Phone Support - advanced skills2. Quality Analyst for a financial account handling cryptocurrencies - making sure to set the bar for high standards3. Subject Matter Expert for an International ride-sharing app - giving support to email and phone supports4. Human Resources Manager who handled building foundations in startup companies - recruitment, policy creation, performance monitoring, corrective discipline, creating workflows and flowcharts.5. Sales and Marketing from one of the most prestigious and premier real estate firms in the country (AYALA LAND PREMIER). 6. Executive Virtual Assistant - email management, inbound and outbound calls for appointment setting, marketing, payment and financial record keeping, document management, registrations
Tools Experience:ANOW, ----------- , Gmail, Outlook, Salesforce, Zendesk, Zillow, MLS, ZOHO, Homebase, Hellosign, Google maps, Ring Central, TextMagic, Trello
The following are some of the things I can do for your company:
Human Resources - recruitment, policy creation, and many moreCustomer Support and Customer Service (Email, Chat, Phone)Appointment SettingCustomer RelationsAppointment ConfirmationsFollow-upsData EntryAppealing Email ProposalsQuality MonitoringGenerating reportsAnd much more...
I can communicate fluently in English. You may provide a script and I can follow it all throughout, and I may also provide a script I can use which is suitable for the task - with your approval.
I am sure that you will be satisfied with the results of my work. I always put my 100?fort into every task handed out to me. I am entirely open to working around your schedule and I would love to discuss with you how the business works so we can work together and collaborate.
Hoping to work with you soon!

I specialize in administrative tasks, calendar/inbox management and doing research for my clients.

Hiring delays? Tap into 8 years of handling hiring, HR, and daily business operations!
HR Manager | Executive VA | High-Volume Recruiter (Amazon DSP & Logistics) | D2C and B2B ECommerce

I help businesses hire faster, streamline HR operations, and stay organized without the chaos!

With 8+ years of experience in Human Resources, Recruitment, and Executive Support, I specialize in high-volume hiring, HR systems, and operations management. **Plus! B2B and D2C experience!

What I Can Do for You

> Full-Cycle Recruitment: sourcing, screening, onboarding (high-volume & specialized roles)
> HR Operations: employee records, payroll support, SOPs, compliance
> Executive Assistance: inbox & calendar management, reporting, admin systems
> D2C and B2B: processing orders, customer support, client communications

Tools & Systems

HR & Payroll: ADP Workforce, Paycom, Rippling
Accounting: QuickBooks, Xero
Project Management: ClickUp, Asana, Monday,com, Notion, HoneyBook, Financial Cents
CRM & Recruitment: Zoho CRM, RecruitCRM, LinkedIn, Indeed, Wizehire, Craigslist, ZipRecruiter
Operations & Industry Tools: Amazon Employer, Mentor, Voyager Fleet, Jobber, Shopify
Communication & Scheduling: Slack, Microsoft Teams, Zoom, Google Hangouts, RingCentral, OpenPhone, Google Voice, Calendly, Google Calendar, Apple Calendar, Outlook
Automation & Support: AppSheet, Bulk Texter PRO
Social & Design: Facebook, Facebook Business Manager, Instagram, TikTok, Canva

Why Work With Me
> I take ownership, not just tasks
> Experienced in Amazon DSP & fast-paced environments
> Detail-oriented, proactive, and highly reliable
> Comfortable with AI tools & workflow automation

Let’s Get Started

Send me a message and I’ll help you build a smoother, more efficient operation from day one! :)

I am a dedicated and hardworking individual who always gives my best effort in every opportunity I take on. As an adaptable and flexible professional, I am open to change, eager to learn, and receptive to feedback for continuous improvement and growth. With the skills necessary to meet and exceed my client's expectations, I am well-versed in SEO practices, ensuring that your online presence reaches its full potential.
In addition, I am highly proficient in Microsoft Office (Word, Excel, PowerPoint, etc.), and have expertise in engaging with people. My ability to persuade customers has allowed me to consistently achieve and surpass my goals and quotas set by my supervisor. Over the past three years, I have worked as a Customer Service Representative and Virtual Assistant, performing tasks efficiently with minimal supervision.
I am passionate about my career and never waste any opportunity to grow and improve. My ultimate goal is to continue developing as an SEO Specialist while providing high-quality results.
If you hire me, you’ll receive multiple services from one dedicated professional, offering both value and investment in your business. I am available and willing to undergo training at any time, and I look forward to working with you.
Skills:

SEO Specialist with knowledge of SEO tools and techniques
Computer literate (Microsoft Word, Excel, PowerPoint)
Strong communication skills (English, Tagalog, Visayan)
Ability to work well under pressure
Effective at handling sudden or unexpected situations
Empathetic and sympathetic in customer interactions
Able to work independently with minimal supervision

Dynamic and results-driven HR and Recruitment Leader with over 8 years of experience in talent acquisition, executive hiring, client relations, and operational leadership across BPO, tech, logistics, and international recruitment industries. Proven track record of managing high-volume hiring operations, leading recruitment teams, and closing critical executive-level roles for global organizations.

Recognized for exceptional efficiency, strategic thinking, and relationship management, with expertise in sourcing, workforce planning, account management, language assessment, and process optimization. Successfully handled multi-program recruitment operations with annual hiring targets exceeding 2,000 headcounts while maintaining high performance and delivery standards.

Experienced in building HR and recruitment departments from the ground up, developing SOPs, streamlining processes, controlling manpower costs, and improving employee retention. Known for strong communication skills, adaptability, and the ability to thrive in fast-paced, high-pressure environments.

A Psychology graduate with minors in Marketing Management and Human Resource Management, committed to driving business growth through people, strategy, and operational excellence.

Hello, I’m ----------- – a results-driven Marketing Project Manager, Operations Manager and Executive VA.

With over 4 years of experience managing digital projects, streamlining operations, and supporting business growth, I specialize in helping organizations stay organized, efficient, and ahead of deadlines. I’ve successfully partnered with startups, SMEs, and Fortune 500 companies across various industries, including digital marketing, IT, media production, real estate, finance, healthcare, and offshore services, spanning markets in the USA, UK, UAE, Asia, and the Philippines.

Core Competencies & Services
- Project & Operations Management: Strategic planning, task execution, and resource coordination to ensure smooth delivery of digital and operational initiatives.
- Virtual & Administrative Assistance: Calendar management, inbox organization, documentation, reporting, and support for day-to-day business functions.
- Client & Account Management: Serving as the point of contact for clients and stakeholders, ensuring alignment, transparency, and satisfaction.
- Digital Marketing Support: Social media and campaign coordination, content management, and localization.
- Finance & Admin Support: Handling invoicing, bookkeeping, CRM updates, and file organization.
- QA Testing & Light Design Tasks: Functional testing of digital assets and websites, basic visual edits, and ensuring outputs meet quality standards.


Industries I’ve Worked With
- Digital Marketing & Creative Agencies
- Streaming & Media Production
- Accounting & Financial Services
- Outsourcing & Offshore Operations

Tools & Platforms I Use Regularly
- Digital Platforms: Meta
- Project Management: Asana, Notion, Trello, ClickUp, Airtable, -----------, Teamwork
- Marketing & Design: Canva, WordPress, Webflow, Figma, Adobe Suite, CapCut
- Productivity & Collaboration: Google Workspace, Microsoft Office, Slack, -----------
- Finance & CRM: QuickBooks, SAP

Let’s connect! If you're looking for a dedicated and adaptable professional to manage your digital projects or support your operations, I would be happy to discuss how I can contribute to your success.

Sincerely,
-----------

PRIMA M. FERRAREN – HR Manager & Freelance Podcast Manager<8efe80624d780eba0c6493ec45140364>;Email: ----------- | Location: Cebu, Philippines
Contact No.: -----------

About Me:
HR Manager | Freelance Podcast Manager | Audio & Video Editor | Remote Work Specialist
I’m a skilled professional with a dual background in Human Resources Management and Podcast Production — blending people-centered leadership with creative digital execution.

As an HR Manager, I bring 8 years of experience in recruitment, employee relations, organizational development, and compliance. I’ve successfully managed HR functions for remote and in-office teams, implemented HR systems, and helped companies build strong cultures aligned with their values.
As a Freelance Podcast Manager, I help creatives, small businesses, and content creators plan, edit, publish, and promote high-quality podcast episodes that build connection and drive engagement. I manage all aspects of podcast production — so creators can stay focused on their voice while I handle the tech and behind-the-scenes work.

HR MANAGEMENT SKILLS
Talent Acquisition & Onboarding
HR Policy Development & Compliance
Employee Relations & Engagement
Training & Development Programs
Performance Management Systems

PODCAST & CONTENT MANAGEMENT SKILLS
Podcast Management
Episode planning & organizing (Google Sheets, Trello)
Writing show notes, episode titles, and upload copy
Uploading to Spotify, Apple Podcasts, Buzzsprout, Libsyn, YouTube, etc.

AUDIO EDITING
Removing filler words and dead air
Noise reduction, leveling, intro/outro music
Tools: Audacity, Descript, Auphonic
Video Editing & Content Repurposing
Editing interview clips for YouTube
Captions, graphics, thumbnails (CapCut, Canva)
Creating audiograms, Reels, TikToks, and promotional clips
I thrive in remote work environments, value open communication, and bring both structure and creativity to every project I take on — whether it's managing people or managing podcasts.

Let’s work together to build a thriving team or a podcast that connects with your audience.

Portfolio Projects:
-----------

Listen / watch to my sample episode at Spotify & Listen Notes:
Spotify: -----------
Listen Notes: -----------

Expert Talent Acquisition Manager | Full-Cycle Remote Hiring

Stop losing time on unqualified applicants. I help founders and lean teams hire the top 1% of talent, especially when candidates aren't actively applying. With 4+ years of experience across Marketing, Healthcare, Manufacturing, E-Commerce, and Tech, I turn "impossible to fill" roles into successful hires.

Why Top Rated Plus Clients Hire Me:

End-to-End Ownership: I manage everything from defining the role with founders to the final offer stage.

Passive Sourcing Pro: I don't just wait for applicants; I headhunt using LinkedIn Recruiter and advanced Boolean search.

Niche Industry Expertise: Proven success in specialized hiring for Healthcare (PSW/DSW), Real Estate, Tech (Fintech/SAAS) and Creative Agencies.

Operational Efficiency: Expert in using Notion, Monday, Trello, ClickUp, and Hubstaff to keep the recruitment pipeline fast and transparent.

Roles I Consistently Fill:

Medical & Clinical: RNs, PSWs, DSWs, and Clinical Staffing (US/Canada).

Creative & Marketing: Video Editors, SEO Specialists, and Content Managers.

Operations: Brokerage Managers, VAs, and Customer Success professionals.

The Logistics:

Timezone: I usually work on EST Business Hours for seamless collaboration.

Communication: Fluent in English with a focus on clear, proactive updates.

If you need a recruiter who delivers high-quality candidates without the corporate fluff, let?s connect. Send me your role details, and I?ll give you a roadmap for the search!