I have gained years of experience working with Canadian, American, Middle East and Australian Companies in the array of Human Resources, Operations, Customer Service, Administration, and Training & Development. Tools used: MS Teams, Microsoft, Google Meet, Zoom, Slack, Trello, -----------, OneHub, Canva, ATS for recruitment, Notion, Calendly, Employment Hero, LastPass, SharePoint, Google Drive and other tools.

I am a seasoned Strategic HR Professional with over 10 years of experience in a Managerial capacity. My education and over ten years of experience in Human Resources Management and Development have given me the experience, skills, and abilities required to strategically lead and transform human resources to help achieve the company's goals and objectives.

I am offering my expertise as an HR professional in the following areas of Human Resources: Organizational Development • Strategic HR Systems Design • Policy and Procedures Development • Onboarding to Offboarding Program • HR Program Design • Job Profile Design • Engagement Program • Full Cycle Recruitment • End to End Employee Life Cycle Management • Employee and Labor Relations • Performance Management System• Productivity and Retention• Succession Planning • Training and Development • Change Management • Payroll and Benefits Management • HRIS •Project Management

I have a strong cross-industry background and experience supporting large, diverse workforces of over 10,500+ employees in multiple locations, including union/non-union, exempt/non-exempt, temporary, front-line, and mid-level, and senior management. I have a background in building HR from the ground up, facilitating profitability through expert development, and managing corporate human resource operations. Equipped with organizational, managerial, and interpersonal skills, has done strategic work both in starting up HR functions and installing Organizational Development intervention systems for a culture shift and building and leading high-performing teams in business organizations.

MY MISSION: My mission is to help develop businesses by providing holistic and innovative HR Strategies aligned with the company’s business goals to achieve optimum productivity and profitability.

MY VISION:
To be a partner in success and be recognized as an impactful, innovative, and efficient HR Business partner.

MY TOP 3 VALUES:
Integrity. I uphold the highest standards of personal and professional ethics, honesty, and trust by doing the right thing and getting it right the first time even when no one is looking.

Passion. I always strive to deliver the highest quality standards in everything I do. Passion is my key ingredient to excellence.

Service Excellence. I am customer-focused, I exist to serve and make a positive difference in whatever I do, whenever I do it. I uphold the highest standards of service excellence with transparency, equality, and consistency to support the business and my clients.

Busy CEO? I make your day run smoothly—without you having to think about it.

I’m an Executive Assistant who specializes in keeping leaders organized, on schedule, and stress-free. Instead of just completing tasks, I anticipate what needs to be done next so nothing slips through the cracks.

If your inbox is overwhelming, your calendar is messy, or your operations feel scattered—I can fix that.

HOW I HELP YOU (RESULT-FOCUSED)

• Manage and organize your inbox (prioritize, reply, follow-ups)

• Take full control of your calendar (no double bookings, no missed meetings)

• Coordinate meetings, clients, and internal communication

• Handle admin tasks so you can focus on growth

• Create systems to improve daily operations and workflow

• Do accurate research and prepare reports when needed


WHY CLIENTS HIRE ME ?

• Don’t wait for instructions — I take initiative
• Pay attention to details others usually miss
• Handle confidential information with professionalism
• Communicate clearly and meet deadlines consistently
• Learn tools and systems quickly

TOOLS I USE

• Google Workspace | Microsoft Office
• Slack | Zoom | Teams
• Asana | Trello | ClickUp | Notion
• CRM: HubSpot | GoHighLevel (Willing to explore other tools)

EXPERIENCE
• Background in HR Recruitment & Management
• Experience handling people, schedules, and operations
• Strong communication and organizational skills from real-world leadership roles
• Used to working in fast-paced environments with high responsibility

#RECRUITMENT #VIRTUALASSISTANT

Introduction

Hi, I’m Elreen — a results-driven Customer Service & E-commerce Operations Manager with over 17 years of experience supporting global businesses across multiple industries.

My background spans eCommerce, digital marketing, accounting & bookkeeping, capital placement, health & insurance, wellness, real estate, business coaching, and cleaning services, giving me a well-rounded understanding of both customer-facing and backend operations.

Throughout my career, I have built a strong foundation in:

Customer Service & Dispute Resolution (7+ years): Managing high-volume support, reducing chargebacks, and handling PayPal/Klarna disputes with a high success rate
HR & Team Management (3 years): Recruiting, onboarding, KPI tracking, and team performance management
Social Media Management (5 years): Content creation, scheduling, and brand engagement across multiple platforms
Operations & Admin Support (3+ years): Streamlining workflows, reporting, SOP creation, and day-to-day business operations
Scheduling & Service Coordination (2 years): Managing bookings for cleaning companies using Geoapp and ServiceM8

I specialize in end-to-end eCommerce operations, including order fulfillment, supplier coordination, inventory management, and multi-channel customer support (email, chat, phone, and social media).

I’m highly organized, detail-oriented, and proactive, with a strong ability to solve problems independently, improve systems, and deliver excellent customer experiences.

If you’re looking for someone who can manage operations, support your customers, and optimize your processes, I’d love to be part of your team.

Let’s connect!

More than ten years of experience in BPO industry with expertise on the following : 1. Managing projects from end to end 2. Time tracking and scheduling 3. Creating market research, trends, analysis and executive level presentations 4. Social medial marketing and management 5. Email management and organization of online meetings and executive levels' calendar 6. Creating reports thru excel, spreadsheets and PowerPoint decks. 7. SOP documentation on end to end processes in Operations. 8. Managing new hire orientation and employee connects thru virtual settings 9. Championing employee retention and engagement activities 10. Expertise on business continuity plans, cost reduction strategies, talent acquisition and development and quality assurance

I am an experienced bookkeeper with a strong background in human resources and administrative management. With 8 years of experience, I have developed expertise in financial record-keeping, payroll processing, accounts management, and compliance with financial and labor ----------- addition to my bookkeeping skills, I have a solid background in HR functions, including employee onboarding, benefits administration, and maintaining personnel records. My administrative experience has also enabled me to streamline office operations, coordinate with vendors, and ensure smooth day to day business functions. I am highly detail oriented, organized, and committed to maintaining accuracy in financial and employee records. My ability to multitask and efficiently manage both financial and administrative tasks has allowed me to contribute to the success of the organizations I’ve worked with.

Results-driven Executive Assistant, Administrative Support Specialist, and Social Media Manager with almost 7 years of experience supporting executives, managing operations, and coordinating projects in remote work environments. Skilled in calendar and email management, client communication, project coordination, document preparation, and workflow organization.

Experienced in supporting 6 startup clinics from the ground up, including administrative operations, coordination, and licensing documentation. Proficient in Canva, Google Workspace, Microsoft Office, CRM systems, project management tools, and social media platforms.

A Licensed Professional Teacher with strong communication, organizational, multitasking, and problem-solving skills. Known for being proactive, detail-oriented, dependable, and adaptable in fast-paced environments. Passionate about helping businesses stay organized, efficient, and productive while delivering high-quality support remotely.

I am a Senior Client Relationship Manager with expertise in B2B sales, vendor and property management, and HR/team leadership. I build strong client relationships, drive business growth, and lead cross-functional teams to deliver measurable results. I thrive in remote and international environments, combining operational discipline with client success strategies.

I am ----------- -----------.
A highly motivated and versatile professional offering expertise as an Engaging Social Media Manager, Resourceful Executive Virtual Assistant, and Confident HR VA. With three years of diverse experience spanning data entry, HR training, customer service, and administrative roles, I bring a well-rounded skill set and a passion for helping businesses thrive.

I craft compelling content that resonates with target audiences. My passion for visual storytelling shines through in my video editing and graphic design skills, utilizing tools like Canva and CapCut. I even achieved viral success on TikTok with content reaching 500K views! I'm ready to leverage my creativity and platform knowledge to boost your brand's online presence.

I'm a resourceful and organized VA, adept at handling a wide range of administrative tasks. My experience includes inventory management (using MS Excel), sales support, report creation, billing, and general office administration. My time with a US-based company further honed my skills in lead generation, email and chat support, real estate appointment setting, and handling customer inquiries related to roof repair and warranties.

My experience as an HR Training Assistant, conducting employee training and seminars, has provided me with a solid foundation in HR processes. I'm confident in handling HR-related tasks with discretion and efficiency.

Let's connect and discuss how I can help you achieve your goals!

Efficient & Proactive
Good Command of English
Self-sufficient
Self-starter
Strong organizational skills

HR professional with 5+ years in Human Resources and 10 years in Operation Management, specializing in recruitment, talent acquisition, and high?volume hiring. Proven ability to source and secure sales talent with strong communication skills while managing end?to?end hiring processes. Skilled in employee relations, performance management, and operational efficiency, with a record of mentoring teams and driving business results. Also experienced in e?commerce and social media management, leveraging digital platforms to boost sales, streamline operations, and enhance customer engagement. Passionate about building collaborative cultures that align people strategies with business growth.

Portfolio - -----------

Senior Executive Assistant | Operations & HR Strategist | Global Talent
CV: -----------

LeaderAccomplished and results-driven Senior Executive Assistant and Operations Leader with 10+ years of experience supporting CEOs and C-suite executives across global organizations. Proven expertise in executive support, strategic calendar management, board-level communications, operational planning, and high-stakes project coordination. A trusted advisor to leadership teams, I have successfully led global talent acquisition initiatives, including diversity, equity, and minority hiring programs, recruiting and onboarding 500+ virtual assistants with a 95% client satisfaction rate. Recognized for building inclusive and high-performing teams, I excel in workforce planning, HR strategy,management, and leadership coaching to drive operational efficiency and scalability. I have delivered measurable business results by streamlining recruitment pipelines, leveraging automation tools, and implementing process improvements that reduced time-to-hire by 30%. With a strong background in client success strategy, business development, and cross-functional collaboration, I have increased client retention by 40% and supported sustainable revenue growth across multiple industries, including Fintech, IT, Outsourcing, Healthcare, Manufacturing, Fitness, and E-commerce.

Highly proficient in CRM and project management platforms (HubSpot, Salesforce, -----------, ClickUp) and HR technologies (LinkedIn Recruiter, BambooHR, Jobvite), I bring advanced data analytics and reporting skills using Excel, Power BI, and Google Analytics to enable data-driven decision-making. Committed to excellence, integrity, and fostering inclusive workplaces, I thrive in dynamic environments where strategic leadership, operational efficiency, and global talent initiatives are critical to business success. CV: -----------

A strategic and people-focused HR Manager with extensive experience leading human resources functions to support organizational growth and operational excellence. Skilled in talent acquisition, employee relations, performance management, compensation and benefits administration, and policy development. Adept at aligning HR strategies with business objectives to drive engagement, productivity, and retention.

Known for sound judgment, confidentiality, and the ability to handle sensitive matters with professionalism and discretion. Data-driven and results-oriented, with a track record of improving HR processes, strengthening organizational capabilities, and supporting leadership in strategic decision-making.

Committed to building high-performing teams and creating a work environment where employees feel valued, motivated, and empowered to succeed.

Healthcare Virtual Assistant | Healthcare Recruiter | Scheduling Manager | HR & Operations Support

I am a Healthcare Virtual Assistant with 4+ years of experience supporting U.S. healthcare companies, including home care, home health, hospice, DME, and NEMT businesses. I specialize in healthcare recruitment, caregiver scheduling, HR development, and operational support to help agencies run smoothly and stay compliant.

As a Scheduling Manager in the home care industry, I managed caregiver-client coordination by scheduling CNAs, HHAs, and caregivers while ensuring the best match based on client needs, availability, and compatibility. My goal has always been to maintain high client satisfaction while ensuring caregivers are efficiently scheduled.

I also worked as a Healthcare Recruiter, managing the full hiring process for healthcare professionals, including RNs, PTs, PTAs, OTs, OTAs, CNAs, HHAs, caregivers, and contracted drivers. I handled job postings, candidate sourcing, screening, interviews, onboarding, and documentation.

In addition, I worked with a Florida-based healthcare staffing firm, helping healthcare entrepreneurs build compliant HR departments for businesses starting or expanding their services. I developed systems that are HIPAA compliant, state regulation compliant, and audit-ready for CHAP and AHCA to help agencies get approved faster.

My experience includes:
• Healthcare Recruitment & Talent Sourcing
• Caregiver & Staff Scheduling Management
• HR Department Setup for Healthcare Agencies
• HIPAA-Compliant HR Systems
• CHAP & AHCA Audit Preparation
• SOP Development
• Job Descriptions & Job Posting Creation
• Application & Onboarding Packet Development
• Virtual Assistant Recruitment & Placement
• Client & VA Handover Meetings
• Operations Support for Healthcare Agencies

I am passionate about helping healthcare businesses build strong teams, stay compliant, and operate efficiently while delivering quality care to their patients.

If you are looking for a reliable Healthcare VA who understands U.S. healthcare operations, I would be happy to support your team.

HIRE ME.

I’m an experienced Executive Assistant & Operations/HR Support Specialist with 6+ years helping business owners and teams stay organized, efficient, and growth-focused. I specialize in calendar management, client communications, onboarding, SOPs, workflow optimization, and social media support.

I take a proactive, systems-driven approach, streamlining operations, improving processes, and ensuring nothing falls through the cracks. Dependable, detail-oriented, and results-focused, I help businesses run smoothly so leaders can focus on growth.