Hi, I’m Josh! An Instructional Designer passionate about transforming information into engaging, real-world learning experiences. I specialize in creating interactive eLearning, scenario-based simulations, facilitator guides, and onboarding programs that build both skills and confidence.

As a customer service, I answer all customer queries aboutbthe company's product and services. I handle billing questions and disputed and process adjustments if needed. I also do basic troubleshooting for mimor faults. As an inbound sales consultant, I upsell and cross sell other product and services to the customer. Highlight features and benefits of each items. We also do appointment settings for callbacks and meet ups. I also do non voice support via email and chat. I am also an IT graduate with knowledge in MS Office tools, multimedia such as graphic artisting and video editing. I am also a voice talent who can record radio commercials, e-Learning tools and AVP's.

I am a Licensed Professional Teacher and Senior Instructional Designer with 10+ years of experience. I specialize in creating visual-first learning experiences for Australian and Philippine organizations. Beyond traditional course design, I am an Onboarding Specialist who designs seamless digital pathways to help new hires or students succeed from Day 1.

I don’t just deliver text; I deliver engagement. I use Vyond and Powtoon to create animated explainers, and Canva and PowerPoint to build professional, brand-aligned presentations that captivate learners.

My Specialized Toolkit:

Onboarding & LMS: Expert in SAP SuccessFactors, Litmos, Tribal Habits (AU), LearnWorlds, Moodle, and Canvas.

Video & Visuals: Animated video production via Vyond and Powtoon; high-end deck design in Canva and PowerPoint.

Authoring Tools: Advanced Articulate 360 (Storyline & Rise) developer.

Global Coaching: Experienced in IELTS preparation, academic writing, and corporate compliance facilitation.
I am a Licensed Professional Teacher and Instructional Designer with over 10 years of experience delivering learner-centric solutions across Australia and the Philippines. I specialize in the end-to-end L&D lifecycle, with a particular focus on Onboarding Systems—ensuring new hires or students transition smoothly into their roles through structured, engaging digital journeys.

My expertise lies in managing complex LMS ecosystems and developing high-end eLearning content. Whether it’s navigating government regulatory training or building interactive modules from scratch, I ensure every project is compliant, SCORM-ready, and pedagogically sound.

LMS & Technical Expertise:

Enterprise LMS: SAP SuccessFactors, Litmos, LearnWorlds.

AU-Specific Platforms: Tribal Habits.

Authoring Tools: Articulate 360 (Storyline & Rise).

I offer a blend of technical LMS administration and "human" skills, providing one-on-one coaching and workshop facilitation to ensure long-term learner success.

I'm your all-in-one solution for virtual assistance, education, eLearning, Instructional design, and writing needs.

What I can offer you:
-Streamlined processes, excellent task management, and timely support.
-Captivate audiences and communicate ideas with clarity and impact through Writing.
- Bring words to life and make ideas resonate.
-Dynamic educational materials that inspire and inform for personalized learning experiences tailored to individual needs.
-Craft immersive, interactive learning environments that foster retention and mastery.
-Leverage the latest technologies and pedagogical strategies as complex concepts transform into digestible, engaging modules.

I ensure efficiency and effectiveness in all endeavors and I bring a wealth of expertise and creativity to every project. I'm dedicated to helping you achieve your goals and exceed your expectations.

What are you waiting for!
Let's collaborate and create something extraordinary together!

Instructional Designer with 2 years of experience developing learner-centered digital content and 5 years as a licensed Teacher. Expert in designing interactive e-learning modules, assessments, and curricula that simplify complex concepts and drive learner engagement. Proficient in SCORM/xAPI packaging, LMS troubleshooting, and conducting both student and staff training. Combines deep pedagogical knowledge with creative instructional design to deliver accessible, engaging, and high-impact educational solutions.

Instructional Designer with 5+ years of experience delivering engaging
digital learning solutions across finance, BPO, and tech industries. Proven
expertise in eLearning development, ILT/WBT curriculum design, and
multimedia integration using Articulate 360, Adobe Creative Suite, and
multiple LMS platforms. Skilled in applying ADDIE, Agile (SAM, 4MAT), and
adult learning principles to drive learner retention, streamline onboarding,
and align learning strategies with business goals.

Hello! As a certified professional teacher, I have expertise in lead generation, administrative support, Canva design, photo editing, Microsoft Word, Excel, and Slides. In order to support UGC creator outreach and conduct brand research, I have worked on lead generation using -----------, LinkedIn, Instagram, and X.

I like organizing data, making expert designs, and assisting companies in maintaining productivity. I'-----------ticulous, dependable, quick to pick things up, and dedicated to completing excellent work on schedule. In order to assist clients in reaching their objectives, I'm constantly willing to pick up new skills and take on new challenges.

A graduate of Marketing Management with experience as a marketing assistant for almost two years while studying, during which I may say I learned the skills to be a time manageable and multi-tasking person.

Content Development, Technical Writing, Data Analysis and Reporting, Collaboration and Communication

My ultimate goal is to deliver high-quality works to exceed my client's expectations and provide the best customer service. In addition, it would be great to be able to showcase and share the knowledge and skills that I have required from my customer service experience. Lastly, I work with so much PERSEVERANCE, HONESTY, and AGILITY.

Services I can offer are as follows:

VIRTUAL/PERSONAL ASSISTANT
Data Entry
Web Research<8efe80624d780eba0c6493ec45140364>Email Handling

E-COMMERCE ASSISTANT
(Amazon, Shopify, E-Bay)
Customer Service
Product Research
Product Upload
Disputes & Escalation
Order Fulfillment

SALES & MARKETING?
Lead Generation
SEO - Search Engine Optimization
Market & Customer Research

I'm looking forward to working with you!

Thank you and best regards,
----------- -----------

ith a solid degree in Information Technology and over 10 years of experience as a University Instructor, I bridge the gap between complex technical systems and streamlined business support. My background equips me with advanced problem-solving skills, exceptional communication, and an analytical mindset that allows me to excel in both technical and administrative roles.

As an Instructional Designer and E-learning Developer, I specialize in creating engaging educational content and managing LMS platforms, particularly Moodle and Canvas. I leverage Canva and professional web design skills to build visually compelling, user-friendly digital spaces and learning modules.

Beyond tech and education, my extensive customer service experience makes me a highly effective Virtual Assistant (VA) and Executive Assistant (EA). I am an expert at managing workflows, communicating with stakeholders, and keeping operations running smoothly behind the scenes. Whether you need an online curriculum built, a website designed, or high-level administrative support, I deliver reliable, university-grade results.I am an IT graduate and tech specialist with over a decade of dedicated experience in university instruction, specializing in digital transformation for modern learning environments. I combine pedagogical expertise with strong technical execution to design, develop, and deploy top-tier educational content.

Core Technical Expertise:

Instructional Design & E-Learning Development: 10+ years creating structured, engaging, and effective digital learning experiences.

LMS Administration: Expert-level management of Moodle and Canvas ecosystems.

Visual & Web Design: Crafting beautiful assets using Canva and building responsive, intuitive web designs with Framer, Figma and Squarespace.

Backed by a strong foundation in customer service, I offer a polished client experience, clear project updates, and a collaborative approach. I am ready to help you build your online academy, design custom training programs, or streamline your digital workflows from the ground up.

I have expertise and experience in helping online coaches and trainers in creating courses, curricula, and training manuals for different fields, such as:
- Education
- Psychology
- Dentistry
- Business and sales
- Sustainability
- Career and personal development
- Money making
- Freelancing

I can also do the following tasks:
- Write the course title and description
- Design graphics for your course's branding
- Update, organize, and edit your Kajabi website
- Research and blog writing for your Kajabi website
- Collaborating with SMEs and other stakeholders
- Developing materials for distant, blended, or physical learning and training
- Creating worksheets, quizzes, exams, and other forms of assessment
- Developing lesson plans, teacher guides, and learning modules
- Designing PowerPoint presentations
- Creating engaging and interactive lessons
- Conducting training needs analysis
- Writing scripts and editing videos
- Designing templates for modules and ebooks

Let's not stop there...
- Podcast management
- WordPress website management
- Student management
- Sending email campaigns
- Writing podcast notes

I can work on Kajabi, Learndash, Rise360, Miro, Trello, Asana, WordPress, Google Suite, Grammarly, SystemIO, Capcut, ChatGPT, and Canva.

Dynamic professional with a background spanning Instructional Design, Training Leadership, IT Service Desk, Operations, and Client Services. Skilled in process coordination, performance tracking, and stakeholder communication, with proven ability to liaise across workforce teams, quality analysts, and managers to ensure seamless service delivery. Experienced in class facilitation and coaching, bridging gaps between learners and organizational goals. Known for adaptability, clear communication, and simplifying complex processes into actionable solutions that drive efficiency and client satisfaction.

A creative learning professional with cross-industry experience, dedicated to developing human-centered learning experiences that enable learner success, and leading strategic initiatives that drive continuous process improvement across organizational operations

Reliable Virtual Assistant with 5+ years of experience supporting teams through content development, training materials, and administrative operations.

What I can help you with:

Calendar & Email Management
Data Entry,Research and Documentation
File Organizational & Workflow Tracking
Project coordination & Task Management
Training manuals, SOPS & Onboarding Materials
Content Writing & Presentation Design

If you need a dependable VA who can handle admin tasks while also creating structured content and training materials, I'm ready to support your business.