Ecommerce Operations Specialist | Shopify | Amazon | Executive Assistant

Hands-on experience managing Amazon Seller Central, including product listings, inventory monitoring, order processing, and account maintenance. Currently strengthening my expertise through advanced Amazon VA training to improve marketplace operations, listing optimization, and ecommerce best practices.

Hands-on experience with Shopify store management, product uploads, inventory updates, order processing, and store administration. Currently enhancing my skills through advanced Shopify ecommerce operations training.

Over 6 years of experience managing administrative and business operations, including calendar and email management, documentation, scheduling, customer communication, process coordination, and cross-functional support. Experienced in improving workflows, maintaining organized systems, and ensuring efficient day-to-day operations across administrative and ecommerce environments.

Over 6 years of experience managing inventory across multiple ecommerce platforms, including stock monitoring, product updates, inventory reconciliation, order fulfillment, and inventory accuracy. Worked closely with operations to maintain optimal stock levels, prevent discrepancies, and support efficient day-to-day ecommerce operations.

Provided customer support for Amazon ecommerce operations by assisting with order inquiries, shipment tracking, returns, refunds, and resolving customer concerns. Experienced in using Amazon Seller Central to support a positive customer experience while ensuring accurate and timely issue resolution.

Provided customer support through Shopify by assisting with order inquiries, order tracking, product information, returns, refunds, and basic store administration. Experienced in delivering timely resolutions while maintaining a positive customer experience and supporting daily ecommerce operations.

Managed end-to-end order processing for over 6 years across multiple ecommerce platforms, including order verification, fulfillment coordination, inventory updates, shipment tracking, and issue resolution. Focused on maintaining order accuracy, operational efficiency, and a seamless customer experience.

Over 6 years of experience using Google Sheets to manage reports, track inventory, organize operational data, monitor KPIs, and maintain accurate business records. Skilled in formulas, data validation, filtering, conditional formatting, and creating organized spreadsheets for daily operations and reporting.

Managed calendars, scheduled meetings, coordinated appointments, and organized daily priorities for over 6 years. Experienced in handling scheduling conflicts, coordinating with internal teams and clients, and maintaining organized workflows to keep operations running efficiently.

Used Canva to create product graphics, promotional materials, social media content, presentations, and internal business documents. Experienced in producing visually consistent designs that support ecommerce operations and brand communication.

Used Google Workspace for over 6 years to manage business documentation, collaborate with teams, organize files, create reports, coordinate schedules, and support daily administrative and ecommerce operations. Proficient in Gmail, Docs, Sheets, Drive, Calendar, and Forms.

Sourced candidates through online platforms, screened resumes, coordinated interviews, and maintained accurate recruitment records. Supported hiring teams throughout the recruitment process with organized and timely communication.