Current Employment Status:
Hired Part Time on Jul 13, 2025

Katrina

Shopify & Ecommerce Operations Specialist | Fulfillment, Logistics & Store Opera

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Overview

Looking for full-time work (8 hours/day)

at $5.04/hour ($960.00/month)

Bachelors degree

Last Active

June 15th, 2026 (7 days ago)

Member Since

May 25th, 2025

Profile Description

I help Shopify and ecommerce brands manage day-to-day operations, backend workflows, fulfillment coordination, logistics processes, and operational systems to keep stores organized, scalable, and running efficiently.

My experience includes handling multi store Shopify operations across high volume ecommerce and dropshipping environments, supporting order management, fulfillment workflows, shipment tracking, inventory coordination, backend store administration, operational reporting, customer operations, and workflow management across global markets.

I support both customer-facing and backend ecommerce operations, including:

• Shopify backend administration
• Product listings, collections, tags, and store updates
• Inventory and supplier coordination
• Order processing and fulfillment management
• Shipment tracking and logistics coordination
• Refunds, returns, exchanges, and reshipments
• Operational reporting and KPI monitoring
• Workflow optimization and SOP documentation
• Customer escalations and support operations
• CRM and ticket management systems
• Ecommerce process coordination and workflow visibility
• Store maintenance and operational support

I have also supported stores during periods of operational backlog, fulfillment delays, increasing chargebacks, shipping escalations, and high ticket volumes by helping improve workflows, organize operational systems, maintain tracking visibility, and support smoother day to day ecommerce operations.

In addition to operations support, I am experienced in managing product information, storefront updates, collections, promotional setup, and ecommerce support processes that contribute to store organization, customer experience, and operational efficiency.

Experienced with Shopify Admin, CRM systems, fulfillment platforms, logistics tools, reporting systems, and various ecommerce operational tools. Comfortable adapting to new platforms and workflows based on business needs.

I am open to long term remote opportunities where I can support growing Shopify and ecommerce brands through organized operations management, backend workflow support, fulfillment coordination, logistics management, and scalable ecommerce operational systems.

Top Skills

Experience: 5 - 10 years

Managed Shopify ecommerce operations including order management, fulfillment coordination, logistics monitoring, inventory updates, and backend store operations across multiple stores.

Managed overall ecommerce operations including fulfillment workflows, operational coordination, logistics management, customer escalations, and process optimization.

Experience: 5 - 10 years

Handled ecommerce customer concerns including order inquiries, shipment issues, refunds, reshipments, and escalation management while maintaining customer experience standards.

Other Skills

Experience: 5 - 10 years

Coordinated operational tasks, store workflows, fulfillment priorities, and cross functional activities across multiple ecommerce operations.

Experience: 5 - 10 years

Used Google Workspace tools including Sheets, Docs, and Drive for operational tracking, reporting, workflow coordination, and team collaboration.

Experience: 5 - 10 years

Managed high volume order processing operations including order verification, fulfillment coordination, tracking updates, cancellations, and delivery issue resolution.

Experience: 5 - 10 years

Coordinated logistics operations with suppliers, warehouses, fulfillment centers, and shipping partners to ensure smooth delivery workflows and accurate shipment tracking.

Experience: 5 - 10 years

Utilized CRM and ticket management systems to manage customer communication, workflow tracking, operational coordination, and issue resolution.

Experience: 5 - 10 years

Monitored inventory levels, product availability, stock updates, and operational accuracy across multiple ecommerce stores.

Experience: 5 - 10 years

Managed fulfillment operations including order processing, shipment coordination, tracking management, and delivery monitoring for ecommerce orders.

Handled operational finance related processes including refunds, chargebacks, transaction monitoring, and financial tracking documentation.

Experience: 5 - 10 years

Managed operational workflows and process coordination to support efficient fulfillment, logistics, and ecommerce store operations.

Provided operational and administrative support including workflow coordination, reporting, fulfillment monitoring, and backend operational assistance.

Experience: 5 - 10 years

Created and maintained SOPs, operational procedures, tracking logs, and workflow documentation for organized ecommerce operations.

Experience: 5 - 10 years

Prepared and maintained operational and financial reports related to refunds, transactions, fulfillment performance, and ecommerce operations tracking.

Basic Information

Age
23
Gender
Female
Website
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Address
Calaca, Batangas South Luzon
Tests Taken
IQ
Score:  124
DISC
Dominance: 36%
Influence: 14%
Steadiness: 33%
Compliance: 17%
English
C2(Advanced/Mastery)
Government ID
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