Current Employment Status:
Hired Full Time on Jun 24, 2025
Reginald
Customer Service/Phone/Email/Chat | Team Leader/Performance
Overview
Looking for full-time work (9 hours/day)
at $3.32/hour ($720.00/month)
Bachelors degree
Last Active
June 24th, 2025 (352 days ago)
Member Since
February 14th, 2025
Profile Description
Experienced customer service professional with over 10 years of hands-on experience in delivering exceptional service and resolving complex customer issues. Proven ability to lead and mentor teams, improve performance metrics, and enhance the customer experience. Strong skills in conflict resolution, training, team development, and process optimization. Adept at fostering positive relationships with both customers and colleagues, ensuring a collaborative and efficient environment. Passionate about driving customer satisfaction while meeting organizational goals. Ready to apply my leadership abilities and customer-focused mindset to support [Company Name]'s mission and objectives.
Top Skills
Advertising » Performance Tracking
Experience: 1 - 2 years
Experienced in coaching and training teams to enhance skills, increase productivity, and meet performance targets.
Customer Support » Customer Service
Experience: 5 - 10 years
Skilled in identifying customer needs, cross-selling, and upselling to drive revenue, while maintaining exceptional service standards.
Other Skills
Marketing » Telemarketing » Inbound Sales
Experience: 2 - 5 years
Skilled in identifying customer needs, cross-selling, and upselling to drive revenue, while maintaining exceptional service standards.
Customer Support » Chat Support
Experience: 2 - 5 years
Proficient in managing customer inquiries and resolving issues via chat and email platforms, ensuring quick and clear communication.
Office and Administration » Data analysis
Experience: Less than 6 months
Proficient in analyzing data trends, identifying service gaps, and implementing solutions to improve processes and customer satisfaction.
Office and Administration » Team Leadership
Experience: 1 - 2 years
Strong leadership capabilities in managing and motivating teams, fostering collaboration, and ensuring high performance in a customer service environment.
Marketing » Sales » Order Management
Experience: 6 months - 1 year
Experienced in overseeing order processing, inventory management, and ensuring timely and accurate order fulfillment.
Human Resources » Workforce Management
Experience: Less than 6 months
Expertise in scheduling, resource allocation, and ensuring optimal team performance while maintaining customer service goals.
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Santa Ana, Manila
- Tests Taken
- IQ
- Score: 122
- DISC
- Dominance: 57
- Influence: 21
- Steadiness: 7
- Compliance: 15
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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