no skill summary

INSIDE SALES AGENT 13 years experience
TELEMARKETING SALES 13 years experience
CUSTOMER SERVICE 5 years experience
CLEANING COMPANY 2 years experience
EA AND RECEPTIONIST for WINDOWS AND DOORS COMPANY 3 YEARS EXPERIENCE
SAAS/HR PRODUCT SALES SPECIALIST 3 YEARS EXPERIENCE

Results-driven professional with experience in land acquisitions, client support, telemarketing, and administrative assistance. In my role as an Acquisitions Manager, I negotiated and closed land deals, conducted property research, and managed contracts, due diligence, and transactions. I also bring strong expertise in client scheduling and email support, coordinating appointments, handling high-volume inboxes, and ensuring clear, timely communication with clients. My real estate background includes lead generation, cold calling, and appointment setting, while my administrative experience covers calendar management, data entry, and organizational support. Across all roles, I focus on delivering excellent client service, optimizing processes, and driving business growth.
Core Skills: Land Acquisitions · Real Estate Transactions · Contract Management · Client Scheduling · Email Support · Telemarketing · Cold Calling · Appointment Setting · Customer Service · Administrative Assistance · Calendar Management · Lead Generation · Market Research

I began my career in contact center industries and was able to adapt many skills as I have enjoyed my long year of experience learning different types of LOB's and knowledge. I’ve always been skilled at bringing people together and working towards common goals as a team player. My experience successfully leads to better numbers for the company metrics. I'm confident that my proven track record of excellent work ethic, unparalleled attention to detail, and high-performing skills that I have adapted for the long years of experience will make me an immediate asset and allow me to contribute to the team's success.

SKILLS
-Inbound and outbound call handling Email and chat communication
-Using Microsoft Office applications and Google Apps to create documents and files Lead generation
-Troubleshooting networks and operating systems
-Troubleshooting hardware such as computers, routers and networks.


•January 2023 – May 2024 “Sales Representative” and “Closer” at
Direct Employer (Virtual Assistant in UPWORK) (Outbound and Inbound)
? Auto Insurance Campaign
? Solar Campaign
? Merchant Cash Advance or MCA Campaign
? Supplement Campaign
? Commercial Insurance

• May 2021 – January 2023 “Sales Representative” (Merchant Cash Advance) at Callblitz
(Outbound and Inbound)

•March 2020 – January 2021 "Team Leader" and "Sales
Representative" at Ideale Communications (Outbound)
?Medicare (PartA and B) Campaign
?DME Campaign
?Solar Campaign
? INSURANCE
Car,
Health, Home,Life

•February 2019 – March 2020 “Sales Representative” and "Team
Leader" (Merchant Cash Advance) at Mainspring bpo solutions (Outbound)

• July 7, 2018 - Nov 9, 2018 "Sales Representative" at A2L CONNECT
BUSINESS SOLUTION
? INSURANCE
Car,
Health, Home
? DirecTV
? Diabetic Campaign

• Oct25, 2017 - Feb.25, 2018 "Sales Representative" at Arch
Solutions(Outbound)

Experienced as Sales Outbound Representative for more than 3 years.
Experienced Associate with a demonstrated history of working in the marketing industry. Skilled in Billing Solutions, Customer Service, Technical Support, Sales, and Billing Services.
Worked as Lead Generation Specialist and Telemarketing Associate for more than 4 years.
I have been a Customer Service Representative/Order Entry Specialist for more than 2 years now.

Aspiring Virtual Assistant and experienced BPO professional with several years of handling diverse accounts and providing high-quality customer support. Skilled in answering inquiries, resolving concerns, and ensuring customer satisfaction. Served as a Virtual Trainer, performing key managerial responsibilities and contributing to team development. A reliable, detail-oriented professional with strong organizational, coordination, and administrative skills. Adept at managing schedules, supporting operations, and maintaining smooth business workflows. Thrives in fast-paced, dynamic environments and consistently delivers effective results.

My work experience includes in email and calendar management, Organize inboxes, Respond to emails, Schedule appointments, Manage calendars and reminders, Social Media Management, Caption writing, Content scheduling, Hashtag research, Community engagement, Basic analytics, Administrative Support, Data entry, Internet research, File organization, Document creation, PDF and spreadsheet management, Customer Support, Respond to customer inquiries, Live chat and email support, Order tracking, Appointment scheduling, CRM updates, and Customer assistance.

Let's work together to simplify your daily operations and give you more time to focus on what matters most.

SKILLS:
Social Media Management
B2B Sales
Digital Marketing
Graphic Designer
Sales Strategies
Negotiation Skills
Problem-Solving
Time Management
Presentation Skills
Organizational

Senior Sales, Collections & Loan Specialist | BPO & Freelance Expert

I am a results-driven Sales and Customer Service Specialist with over 8 years of experience in the BPO and freelancing industry. I specialize in outbound and inbound sales, appointment setting, lead generation, telemarketing, and high-stakes collections, helping businesses increase revenue and build lasting customer relationships across the US, UK, and Australia.

Core Expertise
Loan Specialization (US-Based): Experienced Virtual Assistant for a Florida-based financial firm. I manage the end-to-end loan process, including application handling, contract signatures, and meticulous bank verifications (IBV/MICR).

Health & Wellness Consultant: Specialized freelance experience in the men’s vitality and natural enhancement sector, providing professional, consultative guidance and product promotion.

High-Volume Sales: Proven track record in negotiation, closing, and consistently exceeding KPIs in competitive campaigns like SiriusXM and Appliance Protection.

What I Offer
Strong Negotiation & Closing Skills: Expert at turning leads into loyal customers.

Technical Proficiency: Skilled in Zoho CRM, Glances, Skype, and various Instant Bank Verification (IBV) tools.

Financial Accuracy: Expert in analyzing payroll cycles, direct deposits, and financial documents to ensure loan eligibility.

Global Reach: Highly adaptable to different markets (US, UK, AU) with a focus on results-oriented service.

Career Highlights
Top Agent – UK Appliance Protection Services (2020)

Top 10 Agent in Sales – Global Campaign (2021)

Top Agent – SiriusXM Campaign (-----------)

Loan Specialist VA – Successfully managing multi-state financial portfolios for US clients. (Present)

Customer Service, Social Media Management, Sales, Amazon and Shopify Virtual Assistant

I'm ----------- -----------. I studied at University of Baguio . Highly effective and experienced Legal assistant with extensive knowledge of thegeneral office procedures and support requiredto effectively assist in a legal environment. A strong team player that effectively maintains working relationships with co-workers, supervisors, and clients. Tech-savvy professional with the flexibility to work in both fast and slow-paced environments. Committed to offering superior administrative and clericalsupport, while serving as a dedicated assistant to office staff. Experienced in maintaining office and client records by applying excellent organizational and office management skills daily.

With my extensive experience in both telemarketing and as a virtual assistant, I'm uniquely equipped to help your business thrive.I can contribute to your success by driving business growth, improving client relationships, and increasing overall efficiency.

Telemarketing & Sales Experience:
I have over five years of experience in telemarketing and sales generation with a consistent record of surpassing targets and significantly boosting revenue.
I can help your business by identifying and connecting with potential clients, qualifying leads, and closing deals.
I've managed a variety of campaigns, including those for solar panels, insurance, and real estate, demonstrating my ability to adapt to different industries.

Virtual Assistant Experience:
My three years as a virtual assistant have sharpened my skills in administrative support, organization, and problem-solving, making me a versatile asset.????I can serve as a primary point of contact for clients, managing their accounts, answering questions, and resolving issues.
My focus on customer satisfaction helps build a positive brand image and encourages repeat business.

Technical Proficiency:
I'm proficient with a wide range of tools to help streamline your operations.

Communication Platforms: Zoom, Microsoft Teams. GoogleMeet, Slacks and -----------
Dialing Tools: Ring Central, Dialpad, GoHighLevel, V-----------, and CallTools
CRM Systems: Zoho, Pipeline, Impact and GoHighLevel
Scheduling Tools: Calendly, Google Calendar and GHL Calendar
Other Skills: Microsoft Office

My technical proficiency ensures tasks are managed efficiently and effectively, freeing you up to focus on other business priorities.

I have been working as an ESL teacher for more than two years and aside from that I have also experienced being a call center agent. I also worked for a Non-Government Organization (NGO) as a researcher. My working experience involved a great deal of patience, requiring initiative, self-motivation and a wide range of skills. For one course, BS Development Communication Major in Education Communication.
I am fast and accurate, with a keen eye for detail. I am able to take on the responsibility on any job given to me. I have the determination to ensure that I am able to submit any project or work that is asked of me.
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn.

I am hard-working, and easy to work with charismatic Certified Customer Service/Sales Representative with English for Business, as well as huge experience handling of Customer Support. I am here to find full-time job, and start making an outstanding freelancing career by gaining it by impressing my superiors and working hard for a decent income.
I am type of person that is always ready to work, ready to give knowledge I gained.
So, all this wrapped in into my profile, plus huge ambition to find the right job as soon as possible.

I’m a results-driven professional with experience in sales, healthcare, and customer service. I’ve handled client communication, follow-ups, and problem-solving in fast-paced environments where accuracy and responsiveness matter.

I’m confident in building relationships, managing conversations, and ensuring customer satisfaction while also focusing on results. I’m organized, reliable, and comfortable using different tools and systems to manage daily tasks efficiently.

I’m always open to learning and committed to delivering quality work.

A dedicated and goal-oriented professional with two years of experience in the BPO industry as a Customer Service Representative, providing excellent client support and ensuring customer satisfaction. Completed extensive training as an Appointment Setter, gaining valuable communication and scheduling skills.

A Licensed Psychometrician with a Bachelor’s degree in Psychology, strengthened by hands-on internship experience in the Human Resource Department where I learned various administrative and HR functions. Known for strong work ethics, professionalism, and consistent performance in previous roles.

Proficient in MS Word, MS Outlook, Google Calendar, and Canva. Currently seeking an opportunity to apply my psychological and HR knowledge in a professional setting where I can contribute to organizational growth and employee development.

I look forward to the opportunity to contribute to your company’s success and would be grateful to become part of your team.

I am a dedicated and results-driven Virtual Assistant with experience in appointment setting, lead generation, customer service, and administrative support. I have worked with insurance agencies, healthcare organizations, and educational service providers, helping businesses connect with clients, manage schedules, maintain accurate records, and deliver excellent customer experiences. I am known for my strong communication skills, reliability, adaptability, and ability to build positive relationships with clients and tea-----------mbers.