Hire top-tier Workforce Management experts

Experience 5 years – Content Moderator/Platform Experience Analyst 3 years – Workforce Management Analyst Promoted to Junior Team Lead – Workforce Management (RTA) Skills Excel and Google Sheets – Reporting and automation Power BI and Tableau – Dashboard creation and data visualization Workforce Management Tools – Scheduling and real-time monitoring Process Optimization – Identifying and improving workflows Data Analysis – Organizing and interpreting data for insights KPI Monitoring – T

3 years of Experience Working to achieve KPI’s has been a passion for me and helped me grow in my career. I have been the lead opening RTA for Intelegencia’s Turn5 account where we handle US based Sales and CSR agents. During this time, we have always exceeded our clients’ expectations, often receiving commendation by consistently achieving our monthly goals. I am now ready to move forward and take my skills to another level.

I am an enthusiastic individual with superior skills in working in both team based and independent capacities, bringing a strong work ethic and excellent organizational skills to any setting. Driven and highly motivated professional, focused on achieving exceptional results in a highly competitive environment that demands continuous improvement. Honesty and integrity are my top priorities. I am very particular about time punctuality, and I can work under pressure in flexible working hours.

Basic and relevant Technical Support skills in various fields like PC and Mobile Phone Troubleshooting, VOIP Setup, etc. Minor experience in Customer Service tasks but is willing to learn and easy to train. A touch-typist and is able to type an average of 90-100 WPM at an average of 95%-100 accuracy. Good command of the English language, both written and verbal. Able to work under pressure with minimal to no supervision. Positive, optimistic, and a team-player.

• Customer Service • Good at Computer software navigation • Good communication skills • Time Management • Data Entry • Problem Solving

17-18 years worth of experience in the field of Workforce Management in the Contact Center industry. Proficient in various workforce management tools and software. Excellent communication skills in both oral and written forms. Strong understanding of workforce management concepts, including staffing, scheduling, reporting analytics and real time management. Understanding of industry best practices in the areas of contact delivery, resource allocation or contact center operations and driving perf

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My Name is Royce Danniel Movilla, I have been 8 years total being part with the BPO company. I joined 3 companies that allowed me to learn different skills like Sales Representative, Technical Support, Customer Service, and as a Leader. I cherish and prove all my attributes and skills within those companies that I’ve been with, that serve a lot of people, customers, clients, and colleagues. As a great asset in my previous job, I can humbly say that it was a successful and one of the best experi

Currently, I am a Workforce Management supervisor handling both real time and scheduling analysts and has skills and knowledge for workforce management tasks such as forecasting, capacity planning, scheduling, reports and real time reports. This honed my excel, analytical and attention to detail skills. Prior joining the workforce management field, I was part of training team conducting training to new hire employees based on product and process. I also had customer service and technical support

ISA which specializes in Real-Estate, Virtual Assistant; VA/Admin