Rochelle

Customer Support & E-Commerce Operations Specialist | Shopify, Zendesk, Executiv

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Overview

Looking for full-time work (8 hours/day)

at $9.09/hour ($1,760.00/month)

Bachelors degree

Last Active

June 6th, 2026 (2 days ago)

Member Since

March 26th, 2016

Profile Description

I'm Rochelle, a Customer Support & Operations Specialist with 8+ years of experience helping e-commerce, fashion, and consumer brands deliver world-class service. I've managed 40-60 daily inquiries across email. chat, and SMS, ensuring customers feel heard, supported, and satisfied.

KEY SKILLS AND TOOLS:

- Platform: Shopify, Zendesk, Freshdesk, Salesforce, Stripe, Google Workspace, Trello, and Slack

- Inbox Management, CRM hygiene, workflow organization, and process improvement (templates and SOPs)

- Executive assistant tasks: scheduling, email management, and admin coordination

Strong communication skills —clear, empathetic, and professional

WHY HIRE ME:

I take ownership of tasks, deliver consistent results, and treat every customer interaction as an opportunity to build trust. Whether it's resolving tickets, streamlining operations, or supporting executives, I bring reliability, empathy, and efficiency to the role.

AVAILABILITY:

Full-time, responsive during US and UK business hours, starting at $10/hr