ZOHO CRM|Workforce Management Analyst| General VA

Overview

Looking for full-time work (8 hours/day)

at $4.69/hour ($909.09/month)

Bachelors degree

Last Active

June 4th, 2026 (4 days ago)

Member Since

February 8th, 2023

Profile Description

I am a highly organized and dependable Customer Service and Administrative Support professional with hands-on experience supporting clients and managing daily operations in fast-paced, remote environments. I specialize in delivering clear, timely, and professional customer support while ensuring accuracy, efficiency, and smooth internal coordination.

With practical experience using Zoho CRM, Zoho Desk, Zoho Inventory, Zoho Mail, and Zoho Cliq, I support customer communication, ticket resolution, record management, and team collaboration. I am detail-oriented, proactive, and comfortable working independently while handling multiple priorities. I take pride in maintaining confidentiality, meeting deadlines, and providing consistent, high-quality support that helps businesses operate smoothly and keep customers satisfied.

Adaptable and quick to learn, I bring a strong work ethic, excellent communication skills, and a client-first mindset to every role.

Core Skills & Competencies

Customer Service & Client Support Professional handling of customer inquiries via email and chat Clear, accurate, and timely responses to ensure customer satisfaction

Administrative Support & Virtual Assistance Daily administrative task management, coordination, and documentation Strong support for remote teams and business operations

Zoho CRM Managing and updating customer records Tracking interactions and maintaining accurate contact data

Zoho Desk Managing support tickets, prioritizing issues, and ensuring proper follow-ups Organizing customer concerns for efficient resolution

Zoho Inventory Monitoring inventory records and updating product information Maintaining accurate and reliable stock data

Zoho Mail Inbox management, email organization, and professional correspondence Ensuring efficient communication flow

Zoho Cliq Internal team coordination through real-time chat Supporting collaboration and task alignment
<8efe80624d780eba0c6493ec45140364>Email & Inbox Management Organizing, prioritizing, and responding to emails efficiently

Scheduling & Calendar Management Managing appointments, reminders, and schedules to support productivity

Data Entry & Database Management Accurate data input and maintenance across systems

Customer Inquiry Resolution Investigating issues and providing clear, solution-focused responses

Documentation & Reporting Maintaining organized records, notes, and basic operational reports

Time Management & Task Prioritization Handling multiple tasks efficiently while meeting deadlines

Confidential & Professional Data Handling Responsible handling of sensitive information with integrity