Hello, I'm -----------, a dedicated and detail-oriented Virtual Medical Assistant with a passion for delivering high-quality healthcare support in a virtual setting. With a solid foundation in medical administration and a commitment to ensuring the seamless flow of medical processes, I thrive in the dynamic world of virtual assistance.My journey in healthcare administration has equipped me with a profound understanding of medical terminology, patient care coordination, and the importance of maintaining strict confidentiality. I am adept at utilizing virtual tools and platforms to streamline administrative tasks, such as appointment scheduling, medical record management, and patient communication.What sets me apart is not only my technical proficiency in electronic health record (EHR) systems but also my commitment to fostering positive patient experiences in the virtual realm. I pride myself on excellent communication skills, allowing me to liaise effectively with both healthcare professionals and patients, ensuring a smooth and empathetic virtual healthcare journey.As a Virtual Medical Assistant, I am dedicated to supporting healthcare providers in delivering exceptional patient care while navigating the intricacies of the virtual landscape. I am excited about the opportunity to contribute my skills and expertise to enhance the efficiency and effectiveness of your healthcare team.

I am a detail-oriented and task-driven person with a strong commitment to accuracy, efficiency, and compliance in every responsibility I handle. I take a proactive approach by anticipating tasks, following up on pending items, and resolving issues promptly to support smooth daily operations. I value honesty and integrity, especially when handling sensitive patient information, and I strictly adhere to HIPAA and confidentiality standards. My organized work style and reliability allow me to consistently deliver high-quality support to healthcare providers and administrative teams.

Detail-oriented and results-driven Customer Care Specialist with a proven track record in Revenue Cycle Management (RCM) and healthcare customer service. Expert in optimizing medical administrative workflows, including chasing prior authorizations for Continuous Glucose Monitoring (CGM) and Blood Glucose Monitoring (BGM) supplies. Experienced in managing recertifications for wound care supplies and conducting proactive outreach to providers and patients to ensure strict compliance, accurate billing, and continuity of care. Combines healthcare process knowledge with strong background in high-volume customer service to drive timely reimbursements and improve patient outcomes.

I help medical professionals, agencies, and healthcare businesses reduce administrative workload, maintain compliance, and focus more on patient care through reliable virtual support.

With experience in insurance verification, prior authorizations, appointment scheduling, and healthcare administration, I support efficient day-to-day operations while ensuring accuracy and timely follow-up.

Areas of Support

Insurance Verification & Prior Authorization

Verifying patient eligibility and benefits
Checking deductibles, copays, coinsurance, and out-of-pocket costs
Determining authorization requirements
Submitting and following up on prior authorization requests
Communicating authorization status and documentation requirements

Front-Office & Patient Support

Appointment scheduling and calendar management
Patient intake and registration
Appointment confirmations and reminders
Patient follow-ups and coordination

Clinical & Documentation Support

Reviewing medical records
Updating patient charts and demographic information
Maintaining accurate documentation

Billing & Administrative Support

Medical billing inquiries
Insurance-related follow-up
General administrative and data entry tasks

Provider & Care Coordination Support

Sending and receiving medical faxes
Requesting medical records from providers and facilities
Tracking inbound and outbound records
Coordinating communication between patients, providers, and insurance companies
Tools & Systems
EHR/EMR systems
Practice Management Systems
Insurance Portals
Secure Healthcare Communication Platforms
Compliance & Professional Standards
HIPAA-compliant handling of Protected Health Information (PHI)
Strong attention to detail and accuracy
Excellent communication and organizational skills
Ability to work independently in a fast-paced healthcare environment

I am committed to providing dependable, professional support that helps healthcare teams improve workflow efficiency and deliver a positive patient experience.

Let's connect and discuss how I can support your practice.

Hi! I’m Cherryl, an experienced Medical Virtual Assistant and Healthcare Support Specialist with several years of supporting U.S. healthcare accounts.

I specialize in insurance verification, benefits investigation, prior authorizations, and EOB/billing inquiries, ensuring patients and providers receive accurate and timely information. I currently assist customers through chat and outbound calls, helping resolve insurance concerns, verify coverage, and coordinate with providers and insurance carriers.

My background in quality assurance for medical and dental programs has strengthened my attention to detail, documentation accuracy, HIPAA compliance, and patient-centered communication.

What I Can Help With:

• Insurance Verification (Eligibility, Benefits, Copay, Deductibles)
• Prior Authorizations and Referrals
• EOB and Billing Inquiry Resolution
• Patient Appointment Scheduling
• Medical Records Coordination
• Provider and Insurance Follow-ups
• Chat, Email, and Phone Support
• Quality Assurance and Documentation Review

I am known for being reliable, detail-oriented, and empathetic, making sure every patient interaction is handled professionally and every task is completed accurately.

If you're looking for a dependable Medical and Dental VA who understands U.S. insurance processes and patient support, I would be happy to support your practice.

I am a detail-oriented Prior Authorization Specialist with hands-on experience in insurance verification, prior authorization submission, denial follow-up, and provider communication. I specialize in handling medical and pharmacy authorizations, including injectables, specialty medications, ophthalmology procedures, anti-VEGF treatments, laser procedures, and surgical cases.

I am highly experienced in reviewing payer requirements, checking CPT/HCPCS and ICD-10 code alignment, securing approvals, and coordinating with providers, clinics, specialty pharmacies, and patients to prevent treatment delays.

What I can help with:

* Prior authorization submission for medical and pharmacy benefits
* Benefits and eligibility verification
* CPT, HCPCS, ICD-10, and payer guideline review
* Denial and appeal coordination
* Specialty medication and injectable authorization
* Referral and authorization tracking
* Patient communication and appointment coordination
* Provider messaging and clinical documentation follow-up
* Insurance portals and payer phone follow-up

I am known for being accurate, fast, professional, and proactive, ensuring every authorization is worked on with urgency and precision. My goal is to help practices improve approval turnaround times, reduce denials, and keep patient care moving smoothly.

Experienced healthcare and insurance operations professional with a strong background in claims processing, benefits coordination, and prior authorization. Skilled in managing provider and payer communications through universal provider systems, ensuring accurate claim adjudication, compliance with coverage policies, and timely resolution of cases.

Proven ability to handle correspondence, resolve claim disputes, and support arbitration processes while maintaining accuracy and attention to regulatory standards. Adept at managing complex cases, improving workflow efficiency, and delivering timely resolutions for both providers and members.

Detail-oriented, reliable, and collaborative tea-----------mber focused on reducing errors, improving turnaround time, and maintaining clear and professional communication. My goal is to help teams stay efficient, compliant, and supported when handling high-volume insurance operations.

I am available to support your team in claims processing, benefits verification, and prior authorization tasks with accuracy and efficiency.

With over 16 years of experience across retail, telecommunications, and healthcare, I am a dedicated customer service professional known for resolving complex issues with patience, precision, and care. My career spans high volume frontline environments and specialized BPO roles giving me a rare blend of people skills and technical depth.

I spent 13 years in retail customer service, where I built a solid foundation in conflict resolution, customer retention, and maintaining positive experiences even under pressure. I then transitioned into the BPO industry, supporting US-based customers on a telco account handling network troubleshooting, technical support, and sales assistance in a fast-paced, high-call-volume setting.

Most recently, I have specialized in prior authorization and insurance support within healthcare, where accuracy and compliance are non-negotiable. I manage complex workloads, verify insurance coverage, and communicate clearly with patients, providers, and insurers always prioritizing both efficiency and empathy.

Whether I am de-escalating a frustrated customer, navigating insurance regulations, or troubleshooting a technical issue, I show up with the same commitment: to listen, solve, and deliver.

Hello and thank you for visiting my profile.

I am a HIPAA-certified Medical Virtual Assistant with over 10+ years of experience supporting U.S. healthcare organizations, including physician offices, specialty clinics, and one of the largest healthcare companies in the United States, UnitedHealth Group (Optum).

My expertise includes:

*Insurance Verification & Benefits Investigation
*Prior Authorization Processing
*Referral Coordination
*Prescription Refill Management
*Medical Records Requests
*Administrative Support
*HIPAA Compliance
*Team Leadership & Performance Management

Throughout my career, I have worked extensively with commercial insurance plans, Medicare, Medicaid, and managed care organizations. I understand the importance of accurate documentation, timely follow-up, and effective communication with payers, providers, and patients.

Most recently, I have supported a Neurology practice in Texas, where I manage insurance verification, prior authorizations, referrals, prescription refills, and other administrative functions essential to patient care.

Prior to that, I served as a Team Manager at Optum (UnitedHealth Group), leading customer service teams while maintaining high standards of quality, compliance, and performance.

What I bring to your practice:

*Strong understanding of U.S. healthcare workflows
*Exceptional attention to detail
*Professional communication skills
*Ability to work independently with minimal supervision
*Reliability and accountability
*Fast learning of new EMR/EHR systems and office processes

My goal is simple: to help your practice reduce administrative burden, improve efficiency, and ensure patients receive timely access to the care they need.

I look forward to contributing to your team's success.

Great expertise in US Healthcare insurance; Medicare, Medicaid and Commercial, Customer Service, Benefits, Authorization and Claims process, MS and US healthcare reimbursement policies and basic coding.

Prior Authorization

I have a 3 years experience in medical prior authorization and looking for permanent work from home

Healthcare specialist with strong experience in medical billing, provider services, and claims resolution within U.S. healthcare accounts. Skilled in claims submission, payment posting, denial resolution, benefits and eligibility verification, and prior authorizations, with a solid background in RCM processes and HIPAA compliance. Proven ability to resolve complex billing and claims issues, collaborate with cross-functional teams, and support operational efficiency through accurate documentation and payer communication.

I am a Healthcare Virtual Assistant with experience in U.S. medical authorization support, insurance-related documentation, and clinical workflow coordination.

I currently work in a U.S. healthcare account handling medical fax processing, prior authorization support, and patient and provider documentation review using PAHub within Citrix. My role involves verifying medical information, ensuring accuracy of records, and supporting authorization workflows in compliance with healthcare guidelines.

Previously, I worked as a Clinic Manager in an aesthetic and dermatology clinic where I managed patient scheduling, prepared charts, and documented chief complaints, physician assessments, treatment plans, and follow-up instructions. This experience strengthened my clinical documentation skills and attention to detail in patient care workflows.

I am highly detail-oriented, organized, and comfortable working with structured healthcare systems such as EMR/EHR tools, insurance verification processes, and administrative healthcare tasks.

I am seeking a long-ter-----------dical Virtual Assistant role where I can contribute to insurance verification, prior authorization, and clinical documentation support.

I help healthcare providers reduce Accounts Receivable (AR), resolve insurance denials, and recover unpaid claims efficiently.

With over 10 years of experience in medical billing and claims collection, I specialize in insurance follow-ups, denial management, and AR aging to improve cash flow and maximize reimbursements. I have hands-on experience working with Medicare, Medicaid, Workers’ Compensation, and commercial insurance plans.

Throughout my career, I consistently met productivity and quality targets, handling high-volume claims while maintaining accuracy and HIPAA compliance. I’ve been recognized as a Top Performer / Top Agent for outstanding results in claims resolution and account recovery.