Online portfolio:
With ~11 years of experience, I specialize in streamlining operations, financial management, and reporting for e-commerce (dropshipping & wholesale), and BPO. I help business owners save time by managing daily operations efficiently and effectively.
Core Skills:
-A/R & A/P Management: Handling invoicing, payments, and ensuring accurate financial records.
-Customer Service: Resolving issues (refunds, chargebacks) to boost satisfaction and retention.
-Data Management & Reporting: Turning raw data into clear insights to support business decisions.
-Operations & Team Management: Leading teams across customer operations, fulfillment, and quality assurance to drive growth and efficiency.
Recent Projects/Work Experiences:
Operations & Finance Manager | AWM LLC (
-Optimized end-to-end e-commerce store operations, implementing strategies that enhanced customer satisfaction through streamlined order fulfillment and precise inventory management.
-Drove operational efficiency, improving internal processes to foster business growth, while managing financial operations to ensure profitability and sustainability.
Vendor Compliance Analyst [short-term project] | Maisonette (2022)
-Enhanced customer experience by implementing fraud mitigation strategies that protected the business and built trust with vendors and clients.
-Managed ongoing vendor compliance efforts, ensuring smooth operations and prompt resolution of non-compliance issues by collaborating with the customer care team to address challenges.
Project/ Campaign Manager | SPLACE BPO (2021)
-Led cross-functional teams to successfully deliver projects on time and within scope, improving operational workflows and ensuring a seamless customer experience.
-Continuously monitored and optimized project performance, aligning resources with organizational goals and proactively resolving roadblocks to keep projects on track.
Quality Assurance Supervisor | Teleperformance Philippines Inc. (
-Improved customer service quality by leading the quality assurance team to identify and implement best practices, ensuring consistency and alignment with client expectations.
-Compiled quality assurance data into reports that identified key areas for improvement in customer service, helping the team improve overall performance.
If you've reached this far then I presume you think I am great contender for the role. Feel free to respond to my proposal or send me an invitation and let's set up a time on our books for a quick discussion!
Experience: 5 - 10 years
Experience: 5 - 10 years
I've been working with excel for more than 7 years now
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