Virtual Manager | Bookkeeper (A/R, A/P) | Reports Specialist

Overview

Looking for full-time work (8 hours/day)

at $11.00/hour ($1,936.00/month)

Bachelors degree

Last Active

March 16th, 2025 (today)

Member Since

August 24th, 2020

Profile Description

Online portfolio: Upgrade to see actual info/RUpgrade to see actual info

With ~11 years of experience, I specialize in streamlining operations, financial management, and reporting for e-commerce (dropshipping & wholesale), and BPO. I help business owners save time by managing daily operations efficiently and effectively.

Core Skills:
-A/R & A/P Management: Handling invoicing, payments, and ensuring accurate financial records.
-Customer Service: Resolving issues (refunds, chargebacks) to boost satisfaction and retention.
-Data Management & Reporting: Turning raw data into clear insights to support business decisions.
-Operations & Team Management: Leading teams across customer operations, fulfillment, and quality assurance to drive growth and efficiency.

Recent Projects/Work Experiences:
Operations & Finance Manager | AWM LLC (Upgrade to see actual info)
-Optimized end-to-end e-commerce store operations, implementing strategies that enhanced customer satisfaction through streamlined order fulfillment and precise inventory management.
-Drove operational efficiency, improving internal processes to foster business growth, while managing financial operations to ensure profitability and sustainability.

Vendor Compliance Analyst [short-term project] | Maisonette (2022)
-Enhanced customer experience by implementing fraud mitigation strategies that protected the business and built trust with vendors and clients.
-Managed ongoing vendor compliance efforts, ensuring smooth operations and prompt resolution of non-compliance issues by collaborating with the customer care team to address challenges.

Project/ Campaign Manager | SPLACE BPO (2021)
-Led cross-functional teams to successfully deliver projects on time and within scope, improving operational workflows and ensuring a seamless customer experience.
-Continuously monitored and optimized project performance, aligning resources with organizational goals and proactively resolving roadblocks to keep projects on track.

Quality Assurance Supervisor | Teleperformance Philippines Inc. (Upgrade to see actual info)
-Improved customer service quality by leading the quality assurance team to identify and implement best practices, ensuring consistency and alignment with client expectations.
-Compiled quality assurance data into reports that identified key areas for improvement in customer service, helping the team improve overall performance.

If you've reached this far then I presume you think I am great contender for the role. Feel free to respond to my proposal or send me an invitation and let's set up a time on our books for a quick discussion!