ServiceDesk Analyst / IT Technical Support / ITSM Consultant
-ITIL V3 Foundation Certified-Lean Six Sigma Yellow Belt Certified-Handling calls, email, chat, escalations-Reliable, and teachable-9 years experience as IT Service Desk Analyst, Subject Matter Expert position-3 years experience of Technical Support for Hardware, Software, Network issues for a Laptop and ISP company - More than 2 years work experience in MSP company handling ITSM roles (Change Manager, Incident Manager, Problem Manager and Knowledge Manager)