4 years in total of Outbound Cold Calling and Lead Generation (including Direct Client)
2 years and 6 months as a Technical Support Representative.
3 years for being a Costumer Service Associate in Telco (Sprint and T-Mobile).

"I am Aiza Alcarado Mola, a hardworking, honest, and reliable person. I have experience working as Pizza Vendor, Machine Operator, and Bread Repacker. These jobs taught me how to be polite, patient, follow instructions exactly, work fast but accurate, and finish tasks on time. I am very good at talking and dealing with different people because I served customers daily before. I understand basic English, I type fast, and I know how to use internet and apps very well. I use mobile phone only but I can do all work perfectly — chatting, typing, encoding, searching, and replying messages are all easy for me. I am fast learner, willing to be trained, available to work anytime including shifts or weekends. I am looking for long-term job as Chat Support, Customer Service, or Data Entry staff where I can help your business and do my best always."

With 8 years of experience in customer support and customer experience analysis, my career has been focused on understanding customers and improving how organizations serve them.

I started as a Technical Support Customer Expert I (Technical Support Representative), where I spent 4 years resolving complex customer technical issues and gaining firsthand insight into customer needs and expectations. This experience helped me develop strong troubleshooting, communication, and problem-solving skills.

Areas I focus include:
• Technical Troubleshooting
• Customer Issue Resolution
• Product and Process Knowledge Base Contribution
• Customer Education
• Ticket Management
• Customer Satisfaction

I later transitioned into a Customer Experience Analyst role, where I analyze customer interactions, monitor service quality, and identify opportunities to improve the overall customer journey. I'm turning data and feedback into actionable insights that help teams deliver better customer experiences.

Areas I focus on include:
• Customer Experience Analysis
• Deep Diving Root Causes
• Customer Journey Improvement
• Service Quality & Process Improvement
• Customer Data Validation
• Repair Journey Mapping

I’m passionate about creating better experiences for customers while helping teams improve performance through insight and data.

I am available to work during US, UK and AU hours.

Hi I’m Micah Ann Gamarcha
My mission is to help clients achieve their long-term goals by providing reliable support that drives productivity, growth, and profitability. I contribute both independently and as part of a team, delivering high-quality work that enhances sales performance and ensures excellent customer service.
I specialize in providing remote assistance to business professionals. My responsibilities include conducting research, organizing data, managing emails and customer inquiries, scheduling appointments, arranging travel, generating leads through cold calling, and creating engaging content for social media platforms.
I bring a strong work ethic, adaptability, and a results-driven mindset. I am a fast learner who quickly adapts to new tools and processes, and I manage my time effectively to meet deadlines. Whether working independently or collaboratively, I consistently strive to deliver efficient and high-quality results.
I am committed to continuous growth and am eager to contribute my skills to help businesses succeed and scale.

IT Professional with 15 years of experience in IT support, service desk, and system administration, specializing in Microsoft technologies such as Windows Servers, Office 365, Active Directory, and Exchange. Skilled in troubleshooting, i----------- management, networking, and virtualization with strong knowledge of ITIL processes. Also experienced in web and mobile development, building Android apps (Java/Kotlin/Flutter) and managing websites on platforms like WordPress, Shopify, and PHP. Recognized as a reliable performer and problem-solver, known for delivering excellent customer service, clear communication, and consistent results.

I aim to be part of a reputable organization that promotes professional
growth and development, provides challenging and rewarding career
opportunities, and allows me to effectively utilize my knowledge, skills,
and experiences while continuously enhancing them to contribute to
the company’s success.

I am a highly adaptable and results-driven professional with 2 years of customer service experience, supporting clients in both the telecommunications and financial software industries. At Sprint/T-Mobile, I handled technical support, billing inquiries, and sales conversations, helping customers resolve issues while promoting the latest plans and device upgrades. At QuickBooks Online, I guided users through the platform, provided basic bookkeeping support, and assisted in transitioning small business owners from older versions to the more efficient online system.

As an ENTP, I thrive in dynamic environments, enjoy solving problems, and bring enthusiasm and creativity to my work. I am a fast learner, tech-savvy, and detail-oriented, with strong communication and time management skills. My sporty, outgoing nature translates into a high-energy work ethic and a positive, proactive approach to team collaboration and customer interaction. I am now seeking to leverage these skills in a Virtual Assistant role, where I can continue to provide top-notch service, adapt quickly, and contribute to business success.

Detail-oriented and motivated Virtual Assistant with skills in social media management, admin support, customer service, and content creation. Comfortable working with mobile tools such as Canva, Google Workspace, and messaging platforms. Reliable, fast learner, and dedicated to helping clients stay organized and productive.

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Skills:
Communication & Customer Service: Excellent communication skills and a strong focus on customer service.

Teamwork & Adaptability: Proven ability to work well in teams and adapt to fast-paced environments.

Computer Skills: Proficient in MS Word, Excel, PowerPoint, and internet usage.

Professional Experience:

Inside Sales Associate, Keller Williams
Real estate cold calling and appointment setting.Managing calendars and handling inbound calls for real estate agents.

Emergency Dispatch Officer, Sutherland Global Services (March 2019 - April 2020)
Dispatching for alarms and assisting customers with medical, burglary, and holdup alarms.

Senior Process Analyst,
TATA Consultancy Services (April 2018 – March 2019)
Setting up new electricity and gas accounts, handling escalations, and providing real-time support for outages.

Home-based Online English Teacher, 51Talk (February-----------)
Conducting one-on-one English lessons online, preparing teaching materials, and providing feedback.

Fraud Analyst, Convergys (January 2017 – April 2017)
Managing and investigating accounts tagged as fraudulent and reporting findings.

Business Support, Arvato Bertelsmann (Microsoft) (March 2015 – March 2016)
Customer service and partnership with business owners, assisting with Microsoft licenses, and facilitating order processing.

Lead Agent, iQor (Sprint USA) (May 2014 – February 2015)
Handling customer service concerns, resolving escalated issues, and supporting customer service agents.

Assistant Team Leader, TeleTech Holdings Inc (T-Mobile USA) (July 2008 – March 2014)
Handling complex customer service issues, supporting representatives, and developing agents’ skills.

8 Years Customer Service (5 Years Remote) • Team Leadership & Coaching • Sales & Upselling • Performance Analysis • CRM Tools (e.g., Zendesk, Salesforce) • Conflict Resolution & Tech Support • Strong English Communication Skills