Dedicated Customer Service Professional with 3 years of experience in email, chat, and phone support. Skilled in resolving customer inquiries, basic technical troubleshooting, and maintaining accurate documentation using Excel and Word. Strong in communication, problem-solving, and managing multiple tasks efficiently.

Core Skills:
Customer Communication
Conflict Resolution
Technical Troubleshooting
Case Management
Multi-Tasking & Prioritization
CRM & Productivity Tools (Excel, Google Suite, MS Word, Pricelabs, Calendly, Hostaway)
Adaptability & Independent Work
Empathy & Customer Care

Experiences:

- Technical Support & Customer Service – Telco (Teleperformance) |

- Resolutions 1 – Airbnb (TDCX PH) |

- Back Office Content Moderation - META (TaskUs) |

- 1 Year Airbnb VA Guest communication.

I am passionate about supporting other in achieving their goals, with their property on Airbnb schedules, Calendar, Customer Inquiries and, bookings without any worries.

Tools:
Zendesk
Hostaway
Guesty
Pricelabs
Slacks

Looking forward to working with you!

I have been working as a Customer Service Representative for more than 5 years now and I can confidently say I am well verse in handling concerns with utmost knowledge and in a timely manner. It is always a goal of mine to finish my tasks with precision and careful judgement.

I am wishing to broaden my skills to be able to handle Virtual Assistant responsibilities as well, as I have come to know that the most important part of both jobs is communication. Please do consider me to be part of your team as I am most eager to learn more skills that would help me improve myself.

Hi! I'm Mary Joy Soyosa, a reliable Virtual Assistant who's ready to make your day easier. Whether you need help with administrative tasks, data entry, inbox management, scheduling, or other day-to-day operations, I'm here to take work off your plate so you can focus on growing your business.

I believe the best support is proactive, dependable, and detail-oriented. Whatever needs to get done, I'll do my best to complete it accurately, on time, and with minimal supervision. Bring it to the table, and let's get it done.

Good communication and technical skill
Goal Oriented, Fast Learner and Passionate

Results-driven Sales Representative with experience in non-voice customer support and sales operations. Skilled in handling customer inquiries through chat and email, resolving concerns efficiently, and building positive client relationships. Strong communication, multitasking, and problem-solving abilities with a focus on customer satisfaction and achieving sales targets.

Bachelor’s degree holder with experience as a Chat Support Representative for a leading U.S. telecommunications company, where delivering exceptional customer satisfaction was the primary focus.

Currently working as a Quality Evaluator for a global healthcare company, responsible for evaluating and processing customer complaint cases to ensure product and service excellence and compliance with quality standards.

Detail-oriented professional with a strong track record of delivering exceptional customer service and ensuring every client interaction is handled with precision and care while maintaining quality standards.

Hi, my name is -----------, but you can call me Rica. I bring with me 8 years of experience in the BPO industry and 2 years as a freelancer, with a strong background in customer service for U.S.-based clients, totaling 4 years in that specific role.
- Customer Service Rep (Phone,chat and email)- Outbound Sales- Debt Collector (1st and 3rd Party) - On-boarding Specialist- Executive Assistant- Cold Caller/Appt Setter
I'm open for a new role as long as training is provided, Im a fast learner ????I am remote ready, I have office set up at home and a fiber optic connectio, noise cancelling headset and a laptop that runs in Intel Core i5 with 8gb RAM

Working as a customer support and technical support role for 5 years in an International telco and Ecommerce industry.
Handles email, chat and phone support.
Customer oriented, able to multitask and can work less supervision
Have the equipment needed, and stable, fast internet provider

Results-driven BPO professional with nearly 6 years of experience in customer service, technical/account support, and inside sales. Proven problem solver with a background as a Subject Matter Expert (SME), adept at handling conflict resolution, driving revenue growth, and navigating fast-paced environments. Six Sigma certified (White & Yellow Belt), bringing a process-oriented and efficient approach to high-performing organizations.

A highly motivated and customer-focused professional with over 5 years of experience in customer service, specializing in both the healthcare and telecommunications industries. Proven ability to handle customer inquiries efficiently, resolve issues with empathy and accuracy, and deliver excellent service across various channels. Skilled in sales, with a strong track record of meeting and exceeding targets. Adept at working in fast-paced environments while maintaining high levels of professionalism and customer satisfaction.

Exceptional communication skills
Creative problem solver
Strong client relations
Attention to detail
Quick Learner & Adaptable
MS Windows proficiency & other online tools
Multi-line phone talent
Typing speed: 40-50 wpm
Trusted key holder
Team Player

I am a highly organized and customer-focused professional with experience in real estate administration, customer service, and administrative support. I enjoy helping clients, keeping operations organized, and ensuring tasks are completed accurately and on time. My background has allowed me to develop strong skills in client communication, calendar management, data entry, document processing, and transaction coordination. I am comfortable working in fast-paced environments, managing multiple priorities, and finding solutions to challenges while maintaining a positive and professional attitude. I take pride in being reliable, detail-oriented, and proactive. I am always eager to learn new skills, adapt to new tools and processes, and contribute to the success of the team. My goal is to provide exceptional support, build positive relationships, and help businesses operate more efficiently.