Experienced customer service professional with 8 years in call center operations

Spent 3 years at eBay, starting as a Customer Service Representative for 2 years, where I resolved customer issues and ensured high satisfaction. Transitioned into a Performance Analyst role for 1 year, analyzing data to identify trends, improve team efficiency, and support strategic decisions.

Provided clerical and organizational support, including scheduling, data entry, filing, and managing communications. Helped maintain smooth office operations and supported team efficiency through multitasking and attention to detail.

Handled end-to-end sales support, from processing customer orders to coordinating with logistics and ensuring timely delivery. Maintained accurate records, resolved order issues, and supported smooth sales operations through strong attention to detail and communication.

Delivered exceptional customer support while also driving sales of phones, accessories, and services. Handled billing, technical issues, and account inquiries, consistently meeting performance and sales goals through strong product knowledge and personalized service.

Created logo designs and branding materials for small businesses and personal projects using Canva and Photoshop. Also assisted with interior design concepts for a friend’s condo, focusing on layout, color schemes, and aesthetic coordination. Gained hands-on experience in visual design and developed a strong eye for detail and creativity.