Customer Service Representative – Technical and Billing SupportCustomer Suppor

At QuickBooks Online, I guided users in navigating the platform, helped with basic bookkeeping tasks such as tracking income and expenses, and supported small business owners transitioning from older QuickBooks versions to the online system. My role required strong communication, problem-solving, and the ability to explain technical processes in a clear, friendly manner. These experiences have equipped me with the adaptability, patience, and professionalism needed to deliver excellent customer service in fast-paced environments.

At QuickBooks Online, I provided product support by helping users navigate the platform and manage basic bookkeeping tasks like tracking income and expenses. I also worked as a Small Business Consultant, guiding clients through the migration from desktop to online versions, while highlighting the convenience and accessibility of cloud-based accounting. These experiences strengthened my skills in software navigation, client education, time management, and delivering a personalized customer experience.

I have 2 years of experience in customer service, supporting clients in both the telecommunications and financial software industries. At Sprint/T-Mobile, I provided technical support, handled billing inquiries, and assisted customers with account management and plan upgrades. I also engaged in sales by recommending suitable products and services based on customer needs. At QuickBooks Online, I guided users in navigating the platform, helped with basic bookkeeping tasks such as tracking income and expenses, and supported small business owners transitioning from older QuickBooks versions to the online system. My role required strong communication, problem-solving, and the ability to explain technical processes in a clear, friendly manner. These experiences have equipped me with the adaptability, patience, and professionalism needed to deliver excellent customer service in fast-paced environments.

At QuickBooks Online, I provided product support by helping users navigate the platform and manage basic bookkeeping tasks like tracking income and expenses. I also worked as a Small Business Consultant, guiding clients through the migration from desktop to online versions, while highlighting the convenience and accessibility of cloud-based accounting. These experiences strengthened my skills in software navigation, client education, time management, and delivering a personalized customer experience.