Voice and Chat Specialist.
Retention- retaining customer account technical support- diagnosting internet cable csr billing - customer concern for there account sales- selling insurance, phone, health rep- prior authorization.
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Retention- retaining customer account technical support- diagnosting internet cable csr billing - customer concern for there account sales- selling insurance, phone, health rep- prior authorization.
Combined 6 years experience in communications through news writing, scriptwriting escalations analyst in customer support with a demonstrated history of working in financial services. Handled three line of business under an Auto Financing business unit including Auto Loan Retail, Vehicle Leasing and Escalations handling. Background in assisting clients with various tasks including data entry, research, appointment setting and document formatting. Effective balancing on a dynamic and high speed e
During my tenure as a Customer Service Representative, I worked for Alorica Philippines and Telus International Philippines, where I specialized in handling financial accounts.My primary responsibility was to assist customers with inquiries, account updates, and financial transactions.I developed a deep understanding of various financial products and services offered by the bank, allowing me to provide accurate and tailored assistance to clients.I successfully resolved complex
I have a strong background in customer service, with experience as a customer service representative, technical support, and sales agent. I’ve also worked in a retail customer service role, which helped me develop excellent communication and problem-solving skills, as well as a deep understanding of customer needs. Additionally, I have extensive experience in the healthcare industry, specifically in eligibility and benefits, where I assisted clients in understanding their coverage and ensuring t
THANK YOU FOR CHECKING MY PROFILE! I was in the BPO (call center) industry for about 9 years, then transitioned to home-based work in 2018 I have 2 things I always consider before accepting a job offer• The "Basic salary (per hour rate)" makes me work, • The "incentives" (if any) drive me to work harder"Below are my specific skills/experiencesFIND SUNRISEMarch 2023 - June 2024 - Tier 2 Support (home-based)[Telehealth fo
I'm dedicated to helping small to medium businesses grow by optimizing their operations and using modern social media strategies to boost brand visibility and drive growth. With 4 years as an account retention specialist, I know how to keep clients happy and loyal. My 8 years of experience as an English teacher and an additional year as an English tutor have honed my communication and organizational skills. Plus, with experience as a telemarketer and social media content creator
I enjoyed my recent full-time roles as an all-around Virtual Professional/ Independent contractor with the primary focus on sales, accounts receivable management (A/R), B2B negotiation, customer onboarding and retention, customer care, collaboration with the other departments through an efficient call center management alongside various administrative tasks for a corporate housing company based in Spokane, WA. I have commendable communications skills be it spoken or
Hi! My name is Lalaine Mandane. I am an experienced virtual professional that specializes in the business development process and now holding a concierge position in a large international Real Estate brokerage. I've been in the BPO industry and sales for over 10 years. I held the position of a Sales Development Representative for LexisNexis Canada - a legal and business information research tool at Reed Elsevier Philippines. I worked with Account Managers and Account executives in various segme
Based on my experience and skills as an SDR consultant for Dental Health accounts, here are the key qualifications that make me a great fit for a similar role:1. Strong Sales Experience:You have two years of hands-on experience in sales, specifically focusing on cold calling and lead management. This allows me to efficiently handle outbound sales processes, identify leads, and schedule appointments, which are vital in any sales-driven role. Your familiarity with the B2B environment, particularly
I have almost a decade of work experience. I started working while studying at the age of 18 as an assistant for one of my relatives doing data research and data entry for their business. Afterwards I entered BPO doing sales and service then to back support doing chat and email for retail accounts for 2 years. Then the pandemic happened so in the midst of a global pandemic I decided to start my own work from home setup in order to transition to work online where I broaden my knowledge doing lead
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