"TOGETHER WE WILL WORK FOR GROWTH AND SUCCESS"
CUSTOMER SERVICE REPRESENTATIVE
Jewelry Company
Responsibilities:
Resolved customer inquiries and complaints through emails, ensuring satisfaction and loyalty.
Handled returns and refunds, enhancing customer experience.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assisted customers in navigating the company website and placing online orders, improving overall user experience.
Collaborated with tea-----------mbers to develop best practices for consistent customer service delivery.
Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
Managed timely and effective replacement of damaged or missing products.
Managed approximately 50 emails per hour, depending on volume.
Tools: Richpanel, Shopify, ShipStation, Slack, Gmeet, GDrive, GoogleSheet, Quickbooks Time
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HR ASSISTANT
Recruitment and hiring responsibilities include sourcing candidates, screening profiles, conducting interviews for shortlisted applicants, endorsing qualified candidates, creating and monitoring utilization, generating reports from Hubstaff, posting jobs, and collaborating closely with all tea-----------mbers.
Tools: Slack, Google Workspace/Suite (Mail, Meet, Docs, Sheets, Drive, Calendar), Zoom, Manatal, Fathom, Asana, JotForm, Redact, LinkedInRecruiter, OnlineJobs, ChatGPT, PeopleGPT, Calendly, Microsoft Excel
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CUSTOMER CARE EXPERT / CSR
Health & Wellness Company
Manage the full customer order lifecycle—from taking and creating new orders to handling post-order concerns such as replacements, refunds, and disputes. I aim to provide seamless, supportive experiences that promote customer satisfaction and retention through proactive communication and relationship-building.
Key Responsibilities:
Assist customers with orders, payments, discounts, inquiries, and account subscriptions via phone and email
Resolve issues related to delivery delays, replacements, and refunds with a customer-first approach
Make outbound retention calls to long-time customers, promoting offers and encouraging subscription renewals
Manage service recovery cases and follow up to ensure customer satisfaction-
Consistently ranks as a top agent in retention and subscription saves
Build rapport and establish trust with customers through clear, empathetic communication
Adapt to updated procedures, systems, and customer needs with flexibility and efficiency
Collaborate with tea-----------mbers to improve service quality and resolve complex concerns
Tools: Slack, Google Workspace/Suite (Mail, Meet, Doc, Sheet, Drive), Zoom, Recharge, Shopify, Gorgias, GoTo, WhatsApp
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HIRING OFFICER and OFFICE IN CHARGE and EA
A Philippine-based construction company managing multiple private and government projects.
Responsibilities:
Handled recruitment, hiring, and preparation of HR and project-related documents.
Acted as liaison between engineers and department heads across multiple projects. Served as personal secretary to the Accounting Manager/Owner.
Organized company events, including team buildings, success dinners, and birthdays.
Coordinated with clients and managed end-to-end preparation of bid documents.
Assisted in onboarding newly graduated engineers and support staff.
Collaborated with various departments to ensure smooth project execution.
Represented the owner or team in meetings when required.
Managed various ad hoc administrative tasks to support operations.
Tools: Microsoft Word, Excel, and PPT, Google Workspace (Sheets, Docs, Drive)
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OPERATIONS SUPERVISOR/MANAGER | HIRING & RECRUITMENT SPECIALIST
I worked my way up from a CSR, Team Lead, to a Hiring and Recruitment Specialist, and to an Operations Supervisor.
Responsibilities:
Supervised multiple agents across various niches (eCommerce, Real Estate, Healthcare, and Events, etc.)
Ensured team productivity, efficiency, and performance through regular monitoring and reporting.
Managed attendance tracking, KPI reviews, and daily operations oversight
Conduct regular 1:1 or team check-ins to gather feedback, resolve issues, and offer support.
Organized team-building activities and morale-boosting initiatives.
Handled escalations and resolved agent concerns professionally and promptly.
Coordinated with clients and internal departments to ensure service quality and smooth workflows.
Tools: Microsoft Word, Excel, and PPT, Google Workspace (Sheets, Docs, Drive)
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CUSTOMER SERVICE REPRESENTATIVE | SALES SPECIALIST | VA | Team Lead
Company:
A U e-Commerce brand, US Event industry
supporting multiple e-commerce brands, including AU Furniture Stores, Pet Collars, Hair Extensions, and a US-based event company.
In these roles:
Delivered top-notch customer service across multiple eCommerce brands (furniture, pet products, beauty, and events).
Handled a wide range of customer concerns, including product inquiries, order updates, and payment issues.
Managed retention efforts by offering solutions to retain customers and improve satisfaction.
Resolved delivery delays and coordinated with logistics teams to ensure timely order fulfillment.
Collaborated with management and operations to address escalated concerns and special cases.
Maintained a professional, empathetic, and solution-focused approach in all customer interactions.
Contributed to consistently positive customer experiences and high satisfaction ratings across brands.
Tools: Slack, Zendesk, Freshdesk, Shopify, Google Workspace/Suite ( Docs, Sheets, Meet, Drive, Calendar), Ring Central, MS Excel, MS Word, Mailchimp, Zoho, Salesforce
