I am virtual medical assistant and a bilingual Korean-English professional with hands-on experience working in both primary care clinic and mental health clinic. I support daily clinical operations through patient coordination, scheduling, insurance verification and accurate documentation while maintaining strict HIPAA compliance.

I offer three distinct services that I am proficient in:

Firstly, I specialize in administrative tasks, drawing from my experience managing a team in my current full-time role. My skills in this area have been honed through practical application and continuous learning.

Secondly, I provide video editing services with a focus on weddings, YouTube content, and similar projects. Over the past seven years as a freelance wedding video editor, I have developed a keen eye for detail and a passion for creating compelling visual narratives.

Lastly, I offer Korean language services, including reading, writing, and conversational proficiency. With six years of professional experience in Korean Bilingual Support roles, I have cultivated a strong foundation in effective communication and cultural sensitivity.

Customer service professional with proven adaptability across diverse industries.

Dependable and detail-oriented professional with strong skills in data management, organization, technology, and multilingual communication. Known for maintaining accuracy, efficiency, and confidentiality in every task. With a background in computer science and experience in financial data processing, content moderation, and technical support, I take pride in being a trustworthy and adaptable worker who values quality, consistency, and teamwork.

-intermediate skills in Korean language
-excellent English communication skills
-advanced user of all microsoft applications
-can encode and arrange files
-quick learner
-critical thinker
-attentive to small details

I am a highly motivated professional with over 8 years of experience in customer service, ESL tutoring, guest relations, and bilingual support. My background in Hotel & Restaurant Management has equipped me with strong communication, organizational, and client care skills that I’ve successfully applied across diverse industries—from hospitality and education to gaming tech and telecommunications.

What I Offer:
- Customer Support Excellence: Skilled in handling inquiries via chat, email, and phone with empathy, accuracy, and efficiency.
- Bilingual Advantage: Fluent in English and Korean, enabling me to support multicultural clients and bridge communication gaps.
- Virtual Assistance: Proficient in CRM tools (Salesforce), scheduling, data entry, and administrative support.
- Hospitality & Guest Relations: Experienced in front desk operations, bookings, and ensuring seamless client experiences.
- Sales Development: Adept at upselling, personalized recommendations, and building long-term client relationships.
- Reliability & Professionalism: Known for perfect attendance, punctuality, and delivering consistent results under pressure.

As a returned missionary from Korea, I became fluent in Korean and developed strong communication, leadership, and organizational skills. I am passionate about serving others and working with purpose. I hope to use my experience and values to support a team that values trust, excellence, and growth.

Korean Bilingual Team Leader and Quality Analyst with proven experience in both healthcare and airline accounts. Skilled in managing bilingual agents to deliver high-quality service for Korean-speaking members, ensuring adherence to KPIs and service excellence. Adept at client communications, quality checks, and translating materials between English and Korean to support seamless interactions. Experienced in auditing team performance, driving process improvements, and fostering continuous development to enhance overall customer experience. Recognized for clear communication, solution-focused support, and a strong commitment to maintaining quality standards in fast-paced, client-facing environments.

Results-driven professional with solid experience in client support, content moderation, and operations management across multiple digital platforms. I have handled customer inquiries, account concerns, and system issues with accuracy and professionalism, while ensuring compliance with client guidelines and maintaining high service quality.
My background includes managing daily operational tasks, coordinating with clients from various industries, and training new tea-----------mbers to uphold performance standards. I am highly organized, detail-oriented, and quick to learn new tools—qualities that allow me to excel in virtual assistance roles involving administrative support, communication management, and task coordination.
I bring reliability, efficiency, and a strong commitment to delivering consistent, high-quality results.

I can speak intermediate - proficient level korean. I have at least a year of experience as an IT Support.

Experienced Financial Reporting Analyst with a demonstrated history of working in the financial services industry. Skilled in Data Entry, Data Reconciliation, Inventory Reconciliation, Account Reconciliation, Financial Variance Analysis, U.S. GAAP Reporting, Financial Analysis, and Generally Accepted Accounting Principles (GAAP), Microsoft Excel and Microsoft Office. Strong accounting professional with a Bachelor’s Degree focused in Management Accounting from University of Santo Tomas.

I’m a bilingual Executive Assistant (Korean–English) with 8+ years of experience supporting U.S.-based businesses in healthcare and mortgage industries.

I specialize in patient scheduling, insurance verification, and clinic coordination, as well as managing compliant email marketing campaigns for mortgage and loan products. I help business owners save time, improve workflow efficiency, and maintain accurate, confidential records.

My core skills include calendar and inbox management, CRM coordination, client communication, and sales support. I am highly organized, detail-oriented, and proactive in handling multiple tasks in fast-paced remote environments.

I’m reliable, easy to work with, and committed to delivering high-quality results. I’m available for long-term work and ready to start immediately.