The trucking industry moves fast—and for owner-operators, balancing time on the road with managing dispatch operations can be a constant challenge.

That’s where I come in.

I’m a Freight Dispatcher dedicated to supporting owner-operators with the day-to-day coordination that keeps trucks moving and revenue steady. My goal is simple: help drivers spend less time searching for loads and negotiating with brokers, and more time focused on delivering freight.

I provide end-to-end dispatch support, including:
• Sourcing high-paying loads through DAT and Truckstop
• Negotiating competitive rates with brokers
• Booking loads and handling rate confirmations
• Tracking shipments and managing check calls
• Communicating with brokers and facilities
• Organizing dispatch paperwork and documentation


Tools and platforms I use:
DAT Load Board | Truckstop | TMS | Highway | eModal | Tive

I’m always open to connecting with owner-operators, small carriers, and logistics professionals who need reliable, consistent dispatch support.

If you’re running a truck and want to keep it loaded without the extra stress, let’s connect.



Bilingual Virtual Medical Admin VA

Appointment Setting
Planning & Scheduling
Appointment Confirmation
New Patient Intake
Electronic Health Records (Practice Fusion)
Insurance Verification
Requesting and Uploading New Patient Medical Records
Verify Member Plan Eligibility
Managing Patients' Medical Records

TOOLS
G Suite
Canva
MS office
ECW, Practice Fusion, Office Practicum, Epic
Medsender
Availity, UHC Portal, BCBS Portal
Skype, Zoom, Teams, Cisco, Ring Central, Elevate, WelcomeWare
Dropbox

Spanish and English Voice and Chat Support
• Solid computer skills
• Excellent communication (written and verbal) skills in English and Spanish language
• Effectively communicate with customers who call in with questions
• Detail-oriented with highly developed problem-solving skills
• Strong interpersonal and customer service skills with a sales mentality
• Excellent customer service telephone skills, Ability to solve problems and analyze complex situations under pressure

I am a dynamic and detail-oriented Bilingual Virtual Assistant with strong administrative experience and proven adaptability in both academic and professional settings. Skilled in calendar and task management, digital organization, content creation, and cross-cultural communication, I bring efficiency and creativity to every role I take on. With fluency in English (C2) and growing proficiency in Spanish (B2, CEFR), I aim to be recognized not only for my technical skills but also for my reliability, collaborative spirit, and commitment to continuous growth.
I want to be known as a professional who delivers organized, high-quality results while fostering meaningful connections through clear communication and cultural awareness. My goal is to contribute value by making processes smoother, supporting teams with dedication, and embracing opportunities that challenge me to grow further.

Dedicated and adaptable professional with experience in customer service, e-commerce support, and social media management. Skilled in English and Spanish communication, with strong problem-solving and multitasking abilities. A fast learner eager to grow in the VA Industry, deliver excellent customer experiences, and adapt quickly to new systems and training.

I know how to translate different types of documents. I can easily translate it because I was trained in doing translation.

Had worked as a Spanish Bilingual Support in Vendor Master Management, Call Quality Review Executive, Admin Assistant, Customer Support. Became an ESL teacher as well.

I am a Business Administration graduate majoring in Financial Management currently applying as a Spanish Bilingual Agent. I have experience in customer service and administrative support, with a strong ability to handle client concerns, manage documents, and maintain accuracy in fast-paced environments.

- Spanish Bilingual (Conversational)
- Customer Service Representative in a healthcare billing account
- Handled billing inquiries, payment concerns, and account clarifications
- Assisted customers in understanding statements, charges, and adjustments
- Maintained accurate and organized records of all customer interactions
- Bureau of the Treasury (BTr) Internship experience in administrative support
- Prepared official documents such as Confirmation Letters and ATAP
- Managed professional email correspondence with timely responses
- Performed data entry and transaction tracking using Microsoft Excel
- Strong proficiency in Microsoft Word and Excel for daily tasks
- Excellent attention to detail, accuracy, and problem-solving skills
- Reliable, adaptable, and able to work efficiently in remote and fast-paced settings

Prior to working from home, I worked as a Spanish Bilingual Customer Service Representative in a Financial BPO industry. I have a strong background in:

- Customer Support
- Appointment Setting
- Filing Claims

I also have experience in Healthcare Industry as a DME Intake Processor. And knowledgeable in:

-Processing Sales Order
-Patient Account Build Up
-Insurance Verification

I am also familiar with Office 365, Adobe Applications, Brightree and Softphones dialer to name a few.

Hello! My name is Melissa, and I am a dedicated Virtual Assistant, Administrative Support Specialist, QuickBooks Online Certified Professional, and Bilingual Customer Service Representative with over 10 years of experience supporting businesses and clients across various industries.

My background includes Customer Service, Administrative Support, Bookkeeping Assistance, Appointment Scheduling, Data Management, and client relations. I am committed to helping businesses streamline operations, improve customer satisfaction, and stay organized through efficient and reliable support.

As a bilingual professional in English and Spanish, I have extensive experience handling inbound and outbound calls, customer inquiries, account support, appointment scheduling, and client communications. I have also provided support to e-commerce businesses, tax preparation firms, and service-based companies.

In addition, I am trained and certified in QuickBooks Online, with knowledge of bookkeeping fundamentals, invoice creation, expense tracking, bank reconciliations, financial record management, and maintaining accurate accounting records.

Core Competencies

• Virtual Assistance
• Administrative Support
• QuickBooks Online Bookkeeping
• Bilingual Customer Service (English & Spanish)
• Appointment Scheduling
• Email and Calendar Management
• Data Entry and Database Management
• CRM Management
• Inbound and Outbound Calling
• E-commerce Support
• Tax Appointment Scheduling
• Financial Record Keeping
• Invoice Processing
• Customer Relationship Management
• Problem Solving and Conflict Resolution

What Sets Me Apart

• Over 10 years of customer service experience
• Bilingual in English and Spanish
• Detail-oriented and highly organized
• Reliable, proactive, and self-motivated
• Strong communication and interpersonal skills
• Fast learner with excellent problem-solving abilities
• Committed to delivering high-quality work and exceptional client satisfaction

I take pride in going the extra mile for every client. Whether it's managing administrative tasks, supporting customers, scheduling appointments, or assisting with bookkeeping, I ensure that every task is completed accurately, efficiently, and professionally.

Availability
• Available 30 to 40 hours per week
• Flexible schedule
• Open to long-term and short-term opportunities

I look forward to helping your business grow by providing dependable, professional, and results-driven support.

I am an English-Spanish bilingual Virtual Assistant with experience in B2B sales, customer service, appointment setting, retail support, and academic tutoring. I have handled client accounts, resolved customer concerns, supported sales and upselling efforts, and managed outbound outreach in fast-paced environments.

In addition, I am skilled in Canva, Adobe Photoshop, and CapCut, with experience creating and editing banners, posters, and video content for digital and marketing use.

Customer Service-Healthcare Associate-General Airline Account (Supervisor Calls)-Marine Trade Support Service (Spanish Bilingual)-Spanish Consultant Specialist-Spanish Accounts Receivable Specialist, Farm Supervisor

Experienced and dedicated bilingual agent proficient in English and Spanish, offering exceptional customer service and communication skills. Adept at navigating cultural nuances and ensuring seamless interactions with diverse clientele. Detail-oriented and solution-driven, with a passion for delivering top-notch service. Fluent in both languages, I bring a unique blend of linguistic proficiency and cultural awareness to provide a personalized and inclusive customer experience. Committed to fostering positive relationships and exceeding customer expectations in both English and Spanish-speaking environments.

I have 13 years of bilingual English and Spanish calls experience on both appointment scheduling and debt collections, have work experience in mortgage servicing and real estate as well. Please check my CV for further details about my work history.

I am proficient in using Go High Level (GHL) and CRM for client and realtor communications, and I have extensive experience with dialer systems such as RingCentral, Bria, LiveVox, and email platforms.

As an aspiring Virtual Assistant, I have solid experience in the BPO Industry, with services rendered in two working languages: Spanish and English, in various professions, with efficient email, calls, and back offices managed, organized, and maintained accurately. As a detail-oriented and flexible individual, I'm excited about learning how to use different technology to allow my clients to stay ahead in whatever they do most, above all, I'm about giving support and making things easier for people I work with.