Hire top-tier Spanish Bilingual experts

Spanish Bilingual Customer Service | Shopify E-commerce | Virtual Assistant | Ad Tech | Programmatic Advertising | Ad Operations Manager | Header Bidding | Prebid | Google Analytics, AdSense, Ad Exchange, GAM 360 Expert, |SEO, Meta & Google Ads I am an experienced Spanish Bilingual Virtual assistant, Customer Experience Expert, and Ad Operations Manager specializing in Ad Tech and Programmatic Advertising, with a strong focus on optimizing ad performance and driving revenue growth. W

I've been in the BPO in the Industry formore than 10 years.Received numerous awards and recognitions in previous companies I've worked with. Seeking for challenging positions where I can practice and enhance my professional skills and abilities. I am Computer Proficient, Result-oriented, Keen on details, Can write reports, Can maintain records/file, Knowledgeable in Statement Billings and Customer Service.

Fueled with grit, I have been working since 2010 using the Spanish language in different fields such as Customer Service, Translation, Social Media Management and Data Entry. The challenges at the onset of the these jobs were present but I was able to fulfill my responsibilities successfully. It has shaped my work ethics and my goals as a team player. I have translated different documents such as Birth Certificates, Surveys, Lease Contracts, Call Center Scripts, Social Media Live Scripts and

Working in the BPO industry for 9 years in taking calls from both Spanish and English customers.Handle customer inquiries, complaints, and payment service requests. Calm angry callers, repair trust, locate resources for problem resolution, and design best-option solutions.Became the lead “go-to” person for new reps and particularly challenging calls.

Knowledgeable in Microsoft Words, Excel, and also Power Point.

Work ExperienceNational Apartment Flooring Spanish Virtual Assistant (Order Entry/Admin Task) February 2022 – November 2024• Managed order entries and performed administrative tasks in Spanish• Provided customer support and addressed inquiries effectivelyOcwen-PHH Mortgage Spanish Coordinator/Collection (Mortgage) February 2020 – February 2022• Coordinated Spanish-speaking collections and support• Managed communication and resolution of mortgage-related issuesNowcom Global Spanish CSR (Mor

2+ years of experience as Vritual Assistant and now a certified Spanish speaker. I can do wide variety of tasks from inbox management, calendar management, travel management, customer service, basic automation, and more!Below are the set of skills I can provide to you:*Executive assistance*Data Entry*Graphic design*Organization and project management*SOP creation*Reels editing*Basic automation - make.com*Social Media Management

Update 2024: SKILLSProperty Management Guest services General Admin B2 Proficiency level in Spanish Photo editing Video editing Google sheets Content creation Amazon product researching Social Media Management TOOLS USEDAvantio Airbnb Booking.com Google Workplace Ring Central WhatsApp Social Commerce SAP Oracle JP Morgan Google suites

I have been with the BPO industry as a bilingual (Spanish Bilingual Speaking) representative since 2012. I have handled several different accounts including Collections, Customer Service,Healthcare, Telecommunication, Appointment setter, LeadGeneration, Hotel and Car Reservations, Account Receivables,and Online Advertising for inbound, outbound, and email chatsupport.