Overview
Looking for any work (8 hours/day)
at $14.04/hour ($2,720.00/month)
Bachelor's degree
Last Active
January 20th, 2026 (137 days ago)
Member Since
June 13th, 2019
Profile Description
Korean Bilingual Team Leader and Quality Analyst with proven experience in both healthcare and airline accounts. Skilled in managing bilingual agents to deliver high-quality service for Korean-speaking members, ensuring adherence to KPIs and service excellence. Adept at client communications, quality checks, and translating materials between English and Korean to support seamless interactions. Experienced in auditing team performance, driving process improvements, and fostering continuous development to enhance overall customer experience. Recognized for clear communication, solution-focused support, and a strong commitment to maintaining quality standards in fast-paced, client-facing environments.
Top Skills
Customer Support » Healthcare
Experience: 1 - 2 years
Office and Administration » Translation
Experience: 5 - 10 years
Office and Administration » Travel Planning » GDS
Experience: 2 - 5 years
Office and Administration » Communication » Korean Bilingual
Experience: 5 - 10 years
Other Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Office and Administration » Travel Planning » Amadeus
Experience: 2 - 5 years
Office and Administration » Travel Planning » Sabre
Experience: 2 - 5 years
Professional Services » Medical Services » HIPAA Compliance
Experience: 1 - 2 years
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 120
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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