I am a highly motivated professional with over 8 years of experience in customer service, ESL tutoring, guest relations, and bilingual support. My background in Hotel & Restaurant Management has equipped me with strong communication, organizational, and client care skills that I’ve successfully applied across diverse industries—from hospitality and education to gaming tech and telecommunications.
What I Offer:
- Customer Support Excellence: Skilled in handling inquiries via chat,
- Bilingual Advantage: Fluent in English and Korean, enabling me to support multicultural clients and bridge communication gaps.
- Virtual Assistance: Proficient in CRM tools (Salesforce), scheduling, data entry, and administrative support.
- Hospitality & Guest Relations: Experienced in front desk operations, bookings, and ensuring seamless client experiences.
- Sales Development: Adept at upselling, personalized recommendations, and building long-term client relationships.
- Reliability & Professionalism: Known for perfect attendance, punctuality, and delivering consistent results under pressure.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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