• Provide thorough support and problem resolution for customers.
• Maintain composure and patience in face of difficult customer situations.
• Build and maintain successful relationships with service providers, dealers, and consumers.
• Train new employees and explain protocols clearly and effectively.
• Assist management with scheduling, service protocol improvements, and quality assurance.
• Achieve consistent #1 or #2 rankings in monthly metric, including call and chat duration, number of chats per shift, and customer satisfaction ratings.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.