Eden

Customer Service Manager | E-commerce Support | 14+ Years Experience

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Overview

Looking for full-time work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Bachelors degree

Last Active

July 25th, 2026 (3 days ago)

Member Since

December 5th, 2017

Profile Description

Reliable, Top Rated Customer Service Specialist with 14+ Years of Experience Supporting International Clients

I help business owners and executives protect their reputation and retain customers through fast, professional, and solutions-focused support.

With over 14 years of experience — including a Top Rated Plus badge on Upwork — I've supported clients across the USA, Canada, Australia, UAE, and Asia, handling everything from day-to-day customer inquiries to high-stakes escalations on long-term, high-value contracts.

What I bring to your team:

> Customer service via phone, email, live chat, tickets & social media platforms
> Handling escalations, complaints & conflict resolution professionally
> E-commerce support — Shopify, WooCommerce, order processing & after-sales care
> CRM & tools management (Zendesk, Freshdesk, Gorgias, Intercom & more)
> Invoicing, payment processing, refunds, disputes & chargebacks
> Admin support — email communication, calendar management, task coordination, hotel & travel bookings
> Lead generation, appointment setting, marketing & client relationship building

Why clients keep me long-term:

I show up consistently, communicate clearly, and take ownership of problems instead of just escalating them. I'm not looking for short gigs — I'm looking for a team I can grow with.

Available for full-time or long-term part-time roles. Let's talk about how I can support your business.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 10+ years

Virtual Assistant (Upwork and Direct Clients) June 2011 – Present General VA helping clients on the daily operations of their business to improve efficiency and increase their profits | CSR for e-commerce business — in-charge of order fulfillment, after-sales support, and effective communication amongst customers and concerned departments | Email management — responding to client inquiries via multiple platforms and providing product, service, or account information | Handling disputes, refunds, chargebacks & other requests | Coordinating with suppliers regarding product re-shipping & replacements | Engaging with clients and converting them to sales or bookings | Appointment setting with calendar management | Concierge Assistant responsible for custom research and customer support with ample use of Google Docs

Customer Support » Ecommerce

Experience: 10+ years

CSR for e-commerce business — in-charge of order fulfillment, after-sales support, and effective communication amongst customers and concerned departments | Email management — responding to client inquiries via multiple platforms and providing product, service, or account information | Handling disputes, refunds, chargebacks & other requests | Coordinating with suppliers regarding product re-shipping & replacements

Office and Administration » Executive Assistance

Experience: 10+ years

- Provided executive-level support to founders and business owners, managing inbox, calendar, and daily priorities to keep operations running smoothly - Coordinated tasks and deadlines across teams and departments, ensuring deliverables were tracked and completed on time || Additional responsibilities: Social media management & content/graphics creation in Canva; lead generation with database creation; taking orders online for ordering websites; creating presentations and reports; ad posting on Craigslist and other platforms; marketing research for a university branding project; various administrative and ad hoc duties.